john peebles, lite 2016
Post on 18-Feb-2017
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Creating the Ultimate Human
Organisation
Building Great Products
@johnjpeebles#LITE2016
@johnjpeebles#LITE2016
@johnjpeebles#LITE2016
@johnjpeebles#LITE2016
We Had a Problem
@johnjpeebles#LITE2016
Fast Growth + High Churn+ Difficult Product+ Botched Release + Technical Debt
@johnjpeebles#LITE2016
HIGH CHURN
@johnjpeebles#LITE2016
”You want a churn rate that is as low as
possible"
@johnjpeebles#LITE2016
@johnjpeebles#LITE2016
“Great Problem to Have”
@johnjpeebles#LITE2016
Attrition Slide
April May August September October NovemberDecember January February March April May
-2.0
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
16.0
Attrition by Revenue (%)
@johnjpeebles#LITE2016
Common Prescriptions1. Simplify the Product2. Improve the Product3. A/B Testing4. More Feedback5. Better User Stories
@johnjpeebles#LITE2016
Fix Your Product
@johnjpeebles#LITE2016
The Secret of The World’s Best Products
@johnjpeebles#LITE2016
Make Your Customers Successful
@johnjpeebles#LITE2016
What is Our Product?
@johnjpeebles#LITE2016
Training Management Software
@johnjpeebles#LITE2016
Make Customers SuccessfulMake Our Team SuccessfulMake Our Investors Successful
@johnjpeebles#LITE2016
Make People Successful
@johnjpeebles#LITE2016
Our Product is People
@johnjpeebles#LITE2016
I Have A Dream
Administrate
Our Dream
Build the Ultimate Human Organisation
@johnjpeebles#LITE2016
How?
@johnjpeebles#LITE2016
What We Changed
@johnjpeebles#LITE2016
Communication
@johnjpeebles#LITE2016
Trust & Transparency
@johnjpeebles#LITE2016
Listened
@johnjpeebles#LITE2016
Recruited
@johnjpeebles#LITE2016
Invested
@johnjpeebles#LITE2016
@johnjpeebles#LITE2016
What Happened?
@johnjpeebles#LITE2016
Negative ChurnOur Team Delivered
“We Believe in Administrate”
@johnjpeebles#LITE2016
We Built Our Team
@johnjpeebles#LITE2016
I Believe
@johnjpeebles#LITE2016
@johnjpeebles#LITE2016
Our Product is Our People
@johnjpeebles#LITE2016
Our Product is Human
@johnjpeebles#LITE2016
HUMAN
@johnjpeebles#LITE2016
Thanks!
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