joint utility low income public meeting california alternate rates for energy (care) programs...

JOINT UTILITY LOW INCOME PUBLIC MEETING

California Alternate Rates for Energy (CARE) Programs

Pacific Gas and Electric CompanySan Diego Gas & Electric Company

Southern California Edison CompanySouthern California Gas Company

August 13, 2008

Overview - CARE

Program Outreach Activities Agency Participation Discussion on Future Meetings

CARE – Program Outreach Activities Capitation agencies Targeted direct mail campaigns CARE outbound phone enrollment Utility call centers, bill payment offices & authorized payment

agencies Annual bill inserts and quarterly bill messages Third party contractors Internet enrollment Utility website Multilingual community events Multi-language toll-free lines Multi-lingual television, newspaper and radio advertising

campaigns Leveraging with other utility assistance programs Community partnerships Cool centers

CARE –Agency Participation

How agencies are helping the utilities increase participation

Agency challenges in enrolling customers

Challenges of the low-income community

CARE-Discussion on Future Meetings

How to improve attendance Future agenda items Frequency of meetings

Next Steps

Next Meeting is Tentatively Scheduled for November 4, 2008… hosted by SCE

JOINT UTILITY LOW INCOME PUBLIC MEETING

Low Income Energy Efficiency (LIEE) Programs

Pacific Gas and Electric CompanySan Diego Gas & Electric Company

Southern California Edison CompanySouthern California Gas Company

August 13, 2008

Overview - LIEE 2009-2011 Low Income Application

Events/Schedule Discuss Objective Metric’s for

Leveraging, Integration, etc. Discuss Outreach Approaches Presentation on SDG&E’s Smart Meter New Technologies Open Forum Discuss Future Meetings Next Steps

LIEE 2009-2011 Low Income Application Events/Schedule

- LI Application filed – 5/15/08- Ruling: Requests IOUs to Respond to Questions 1-7 – 6/13/08 - Ruling: Requests IOUs to Respond Questions in Appendix A – 6/17/08- Protests filed – 6/19/08- Ruling: Requests IOUs to Respond Questions in Appendix A – 6/25/08- IOUs Response to 6/17/08 Ruling – 6/27/08- IOUs Response to Protests – 6/30/08- IOUs Response to 6/25/08 Ruling – 7/7/08- Scoping Ruling issued – 7/16/08- Ruling: Requests IOUs to Respond to 3rd Ruling Seeking Info – 7/16/08- Workshop on IOUs’ Application – 7/17/08- IOUs Response to 7/16/08 Ruling – 7/28/08- Opening Briefs/Comments – 8/1/08- Proposed Decision – 9/2/08- Final Decision – 10/2/08

LIEE

Discuss Objective Metric’s for Leveraging, Integration, etc. Definition: Leveraging focuses on IOU

efforts to coordinate their programs with other efforts in community, local government, state, federal, private project

LIEE Potential Metrics to Evaluate

Increased energy savings Increased customer enrollment/customers served Dollars saved across programs Increased customer satisfaction /decreased confusion Improved processes (on both party ends) New and creative leveraging partnerships established Resources shared Program sign up to service delivery timing improved Other?

LIEE

Discuss Outreach Approaches

LIEE

Presentation of SDG&E’s Smart Meter

LIEE

New Technologies Assist with Program Administration New Measures

LIEE

Open Forum What’s on Your Mind….

LIEE

Discussion on Future Meetings How to Improve Attendance Future Agenda Items Frequency of Meetings

Next Steps

Next Meeting is Tentatively Scheduled for November 4, 2008… hosted by SCE