kernox 4-d presentation-110115
Post on 30-Apr-2015
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Building High PerformanceTeams
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“Half the cost of a project is socially
determined!”
Dr. John MatherNobel Laureate in PhysicsChief Project Scientist for James Webb Space Telescope
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Cut down project CostsImprove Quality
Deliver Projects on ScheduleDevelop LeadersEnjoy your work
High Performance
How to …
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Why High Performance?• Unpredictable economy Adaptability &
resilience are key attributes for success.• Global competition Demands higher
quality at lower costs.• Shorter product lifecycles Innovation &
speed in execution to stay ahead.• Workforce mobility and changing
aspirations New approaches to talent management.
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All work today gets done in teams.
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Image Courtesy: NASA Webb Telescope photo stream on Flickrhttp://www.flickr.com/photos/nasawebbtelescope/4812540689/in/photostream/
All work today gets done in teams.
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Hence, get team development right!
http://www.flickr.com/photos/nasawebbtelescope/4808868779/in/set-72157624209177339/
Image Courtesy: NASA Webb Telescope photo stream on Flickr
4-D System for enhancing team effectiveness
Rooted in Experience
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Hubble Space Telescope
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Galaxy M100Image with HST’s flawed primary mirror
Galaxy M100Image after HST Servicing Mission
Context has a greater impact on performance than individual
competencies.
Further evidence: Challenger, Columbia, transformation of Korean Air, Gulf of Mexico Oil Spill
But where does majority of HR / T&D interventions focus?
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Acknowledge and manage “team social context”.
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How?
4-D System
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Rex D. GevedenFormer NASA Chief Engineer
"The compelling thing about Charlie Pellerin’s 4-D System is that it works. As a senior NASA leader, I
witnessed a literal transformation as the 4-D system took root in our culture.”
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Evidence for EffectivenessTeams move up on the performance scale
53%53% 66%66% 70%70% 75%75%
66%66% 71%71% 76%76% 80%80%
72%72% 75%75% 79%79% 83%83%
77%77% 81%81%
84%84% 90%90%
First Assessmentscores
Re-assessmentscores
Low Performance Teams High Performance Teams
Data from a sample of 198 NASA teams
Sour
ce: H
NBT
, 200
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Teams Have Used 4-D System to …
• Improve risk management in complex projects.
• Improve trust / relations within and between teams.
• Build customer-responsiveness.• Prepare winning proposals by understanding
and responding to the lead culture of customer organizations.
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A set of processes, tools and services to measure, benchmark & improve the team social context, thereby enhancing performance.
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What is 4-D System?
Learning transfer is the main challenge in traditional L&D.
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4-D taps the power of real work context to accelerate learning and bring about observable behavioral
change.
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Leadership Development
Team Development
Two sides of the same coin
“Cultivating”We need to feel
appreciated
“Visioning”We need a hopeful
future
“Directing”We need to see
results (execution)
“Including”We need to feel we
belong
Addressing important human needs at work
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Hig
h Pe
rfor
man
ce
Team
Soc
ial C
onte
xt
Poor execution (Lots of drama: victim, blaming);Disorganized (no clarity)
Blind (ungrounded) optimism; Lofty goals with no commitment
Unappreciated;Constantly in conflict
Lack of inclusion; Low level of trust
Low Performance Context
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High Performance Context
Great execution (no drama);Clear RAA (Roles, Accountability & Authority)
Well-founded optimism;Visionary goals with full commitment
Mutual Respect;Willing collaboration
Appropriate inclusion;Authentic self expression;High level of trust
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Transforming Teams
Bottom Ave. Top >
Ave.<
Ave.
Victims/BlamersDisorganized work
Blind OptimismLow Commitment
UnappreciatedConstant Conflict
Feel DisincludedLow Trust
Low Performance
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No DramaClear RAAs
Grounded OptimismHigh Commitment
Mutual RespectCollaboration
Feel IncludedHigh Trust
High Performance
Feeling Thinking
Intuition
Sensing
Cultivating Visioning
Including Directing
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Conceptual Foundation
TDA
IDA
Workshop
Coaching
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Offerings in the 4-D System
“The 4-D assessment methodology, honed through 15 years of teambuilding with NASA
project, engineering, and management teams, has the potential to improve team performance
in almost any enterprise.”
Dr. Anthony J. CalioFormer VP & GM, Raytheon Corporation
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Thank You
“Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.”
Margaret MeadAnthropologist
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