keynote at the office 365 business briefing

Sharon Richardsonsharonr@joiningdots.net

THE INEVITABLE SHIFT TO ONLINE SERVICES

@joiningdots

README1ST.TXT

This presentation was delivered as the keynote at the UK Office 365 User Group Business Briefing in London on 17th June 2013, sponsored by the Microsoft Partner Network

Formatting has been adjusted for Slideshare meaning some content from the original presentation has been altered or removed and notes have been added to highlight sound bites from the talk

All product names, logos and trademarks are the property of their respective owners. Information is provided without warranty or guarantees etc. Use at your own risk

And with the disclaimers out of the way…

Notes look like this…

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THE CHANGING LANDSCAPE

In 2000, Microsoft released a video outlining a world of mobile interaction with online services

You can view the video here: http://www.youtube.com/watch?v=V_y0EWMqk_g

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Why are we only now seeing the vision become a reality? Because it’s never just about technology. Other factors have come together to create a ‘perfect storm’ for traditional IT

Flickr image: Storm front by LJ Mearshttp://www.flickr.com/photos/lucasjames123/8223439990/

KEY TRENDS

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CONSUMERISATION OF IT

Image: Papal Conclave by SomoGlobal.comhttp://www.somoglobal.com/papal-conclave-evidence-of-mobile/

The shift to Internet-connected mobile devices has accelerated dramatically in the past 5 years

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CONSUMERISATION OF IT

Applications are no longer entering the organisation the traditional way

Image: iStockPhoto

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PREDICTABILITY

Flickr image: The road ahead by Ross Beckleyhttp://www.flickr.com/photos/61035342@N00/8458598712/

The IT department has been designed around certainty:

Plan – Build – Run

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UNPREDICTABILITY

But we are living in an era of unprecedented uncertainty

Image: iStockPhoto

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RESOURCE CONSTRAINTS

Most organisations are facing financial pressures and the costs to run technology are increasing

Image: iStockPhoto

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RESOURCE CONSTRAINTS

Cloud services are now maturing more rapidly than in-house IT capabilities and

have a unique cost advantage

Flickr image: Bonneville Dam by Ann Larie Valentinehttp://www.flickr.com/photos/74551611@N00/3634082698/

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Three connected trends creating a perfect storm for

on-premise IT systems

WHAT CHANGES?

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30 extra days per year

‘Mobile economic time’ – CA Technologies

Flickr image: Using an iPad on the train by Christopher Porterhttp://www.flickr.com/photos/34962573@N00/6128853553/

Source: Ovum Industry Congress, London, May 2013

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File sync/share is the faster growing segment for content management and collaborative technologies – Ovum

Flickr image: Dropbox by Johan Larssonhttp://www.flickr.com/photos/38305415@N00/4580058581/

Source: Ovum Industry Congress, London, May 2013

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By 2016, the IT department will be cut by at least 70% due to the influence of the cloud – Gartner

Flickr image: IT team at the real office by Ronaldo Rerreirahttp://www.flickr.com/photos/23767648@N04/2960596634/

Source: Gartner Portals Conference, London, Sept 2011

“It’s cool to that our team is part of making the car connected”

Jack Hicks, CIO North America, Toyota

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Source: Business Insiderhttp://www.businessinsider.com/cloud-computing-toyota-motors-2012-11

Flickr image: Car, Mirror, Clouds by Stefano Meneghettihttp://www.flickr.com/photos/meneghetti/1995380556

IT moving from supporting business to helping grow it

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Potential for new productivity gains

Ability to change beats irrelevance

Plan – Build - RunPlan – Organise - Monitor

WHAT CHANGES?

DECISIONS

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CLOUD-BASED VS CLOUD-NATIVE

Cloud-based services retain some functionality offline and

auto-sync on reconnect

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CLOUD-BASED VS CLOUD-NATIVE

Cloud-native solutions require an Internet connection to

participate. * SharePoint does include some sync capabilities

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ONLINE VS HYBRID

Committing 100% to online services creates the simplest most agile service. But the

trade off is reduced functionality

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ONLINE VS HYBRID

Hybrid solutions mixing online with on-premise offer richness of

capabilities but the trade-off is increased cost and complexity

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PLATFORM VS BESPOKE

Sticking with platform capabilities can drive significant efficiency

gains through simplicity

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PLATFORM VS BESPOKE

If competitive advantage is dependent on innovation,

bespoke solutions are likely to deliver more value

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VENDOR PRIORITIES“In my customer meetings over the last few months,

people have often asked, "What should I use for social? Yammer or the SharePoint newsfeed?"

My answer has been clear: Go Yammer!”

Jared Spataro,Microsoft (March 2013)

Vendors also face competition that will influence development priorities. Their recommendations may not always align

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YOUR PRIORITIES

Single Office 365 identityOffice web apps integrationIL-2 Certification

SharePoint Newsfeed Yammer

✗

✗

✗

Yammer is technically superior to SharePoint newsfeeds for social scenarios but external

factors may influence your options

Due Spring 2014

Due Autumn 2013

??

✓

✓

✓

Source: Microsofthttp://blogs.office.com/b/sharepoint/archive/2013/03/19/yammer-and-sharepoint-enterprise-social-roadmap-update.aspx

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Always connected?

Align to the pace of change

External factorscontrolling options

DECISIONS

GUIDELINES

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THE LANDSCAPE HAS CHANGED

Image: http://www.go-gulf.com/60seconds.jpg

When the video was created in 2000, many of these sites

didn’t even exist..

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‘CLOUD FIRST’ / ‘MOBILE FIRST’

Quarterly Updates

Cloud Aligned

SLAsPrescriptive

Cost Effective

Product Line Architecture (PLA)

ServiceSubscription

Many industries, not just technology vendors, are

already changing strategies

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THE SHIFT IS INEVITABLE

“My staff will not be using email”Alan Sugar, 1993

Easy to mock in hindsight…

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THE SHIFT IS INEVITABLE

“My staff will not be using tablets”

How long will that last?

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ALIGN TO ORGANISATION NEEDS

10x increase every five years

85% from new data types

Data Devices

4.3 connected devices per adult

100%always online

Social

38% personal devicesat work

82%engaging in social media

Cloud

50% customers are on the road

19%market growth in 2012

Different organisations will move at different speeds. Align to your rate of change, not the preferences of others

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KNOW YOUR TECHNOLOGY MANDATE

40% of our client base using SharePoint are not getting the value they expected from it – Gartner

Source: Gartner CIO Symposium, October 2012

Is that a failed IT project or failed business transformation? If seeking to change behvaiours,

it’s never just about technology…

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Mobile Economic Time30 extra days per year

Economic Uncertaintiessuit agile systems

Global Data Centre Economicsenable efficiency and innovation gains

THE INEVITABLE SHIFT TO ONLINE SERVICES

Sharon RichardsonJoining Dotssharonr@joiningdots.netwww.joiningdots.com | sharepointsharon.com