leader’s role in engagement presented by nancy carlson learning & development leader

Leader’s Role in Engagement

Presented by Nancy Carlson

Learning & Development Leader

Leader’s Role in Engagement

Presented by Nancy Carlson

Learning & Development Leader

Employee

Leader’s Role in Engagement

Presented by Nancy Carlson

Learning & Development Leader

Employee

(Engagement = Emotional involvement or commitment)

Learning Objectives

Learn what can trigger engagementUnderstand the impact that engagement

has on an individual’s performanceIdentify types of meaningful

communication to increase engagement

Individual Introductions

Name/Role What do you like most about your job?

Why start meetings this way?

IntroductionsAgendasObjectives

Foster Engagement

Immediately start to engage participants at the beginning of any meeting Introductions = ConnectionAgendas = CredibleObjectives = Contribution

Foster Engagement

Seek to engage participants at the beginning of any meeting Introductions = ConnectionAgendas = CredibleObjectives = Contribution

Good leaders pay close attention to engagement at meetings

Engage Your Audience or Else

Have you ever felt like this in a meeting?

Engagement Triggers

Make a ConnectionShow the ContributionDemonstrate Credibility

Engagement is an emotional involvement or commitment

Impact of Engagement

Highly committed employees try ??% harder The Corporate Leadership Report (CLC) 2007

Impact of Engagement

Highly committed employees try 57% harder The Corporate Leadership Report (CLC) 2007

Impact of Engagement

Highly committed employees try 57% harder The Corporate Leadership Report (CLC) 2007

“Best Employers” 78% Overall employee engagement&

Total Shareholder Return is 22% above average Aon/Hewitt 2011 Global Best Employer Research for 2010

Leadership in History

Engage your Team

Transferable Leadership Traits

What did Elizabeth do that got the troops to rally?

Trust and Admiration is Mutual

Believed in her people Believed in her people

and they believed in her.and they believed in her.

Trust and Admiration is Mutual

Believed in her people Believed in her people

and they believed in her.and they believed in her.

Engagement TriggersConnection – Contribution -Credibility

Leaders Communicate Effectively

CommunicationThe activity of conveying meaningfulmeaningful information

Leaders Communicate Effectively

CommunicationThe activity of conveying meaningfulmeaningful information

EngagementEmotional involvement or commitment

Leaders Communicate Effectively

CommunicationThe activity of conveying meaningfulmeaningful information

EngagementEmotional involvement or commitment

Engagement TriggersConnection – Contribution -Credibility

Manager Communication

What do managers communicate to employees that gives meaning to their role?

Meaningful Communication

Managers align the team’s and each individual’s contribution to:VisionStrategyGoalsValues Risks

Meaningful Communication

Managers align the team’s and each individual’s contribution to:VisionStrategyGoalsValues Risks

Be credible when making the connection between their contribution and its impact on the company’s results.

Align and Motivate

Connection Clearly articulate how goals fit with the company’s

strategy and the individuals interests.

Reward Success

Connection Clearly articulate how goals fit with the company’s

strategy and the individuals interests. Contribution

Define success by its impact to the company and reward successes.

Leverage and Develop Strengths

Connection Clearly articulate how goals fit with the company’s

strategy and the individuals interests. Contribution

Define success by its impact to the company and reward successes.

Accurately set goals that develop and use someone’s potential.

Build Trust and Admiration

Connection Clearly articulate how goals fit with the company’s

strategy and the individuals interests. Contribution

Define success by its impact to the company and reward successes.

Accurately set goals that develop and use someone’s potential.

Credibility Demonstrate honesty, integrity and be trusting Defend direct reports and team members

Tool: How engaged is your team

How would your team members respond?- I know what is expected of me at work?- I have the opportunity at work to do what I do best

every day?- I received recognition or praise, in the last seven days,

for doing good work?- There is someone at work who encourages me? - At work my opinions count?- The goals of my company make me feel my job is

important?- My co-workers are committed to do quality work?

Strongly agree answers correlate to highly engaged Source: First Break All the Rules by Marcus Buckingham

Tool: How engaged is your team

How would your team members respond?- I know what is expected of me at work? Set clear goals- I have the opportunity at work to do what I do best every

day? Leverage someone’s strengths- I received recognition or praise, in the last seven days,

for doing good work? Remember to say Thank You- There is someone at work who encourages my

development? Support and recognize development - At work my opinions count? Listen, acknowledge ideas- The goals of my company make me feel my job is

important? Link goals to the teams/company’s- My co-workers are committed to do quality work? Hire

for quality and recognize accomplishments

Strongly agree answers correlate to highly engaged Source: First Break All the Rules by Marcus Buckingham

Adapt Your Communication

Use different communication skills to maximize engagement: Balance advocacy and inquiryMake decisions using the ladder of inference Ask high-value questionsDemonstrate active listening

Summary

Meaningful communication can increase employee engagement:Motivate with goals Reward successLeverage and develop strengthsBuild trust and admiration

Engagement TriggersConnection – Contribution -Credibility