leadership skills for frontline leaders

Leadership Skillsfor Frontline Leaders

October 2014

©2014 NetSpeed Learning Solutions

Objectives

• Explore the importance of leadership development for sustained competitive advantage

• Overview the NetSpeed Leadership® blended training system, updated for 2014

• Introduce virtual learning tools to support training dispersed groups

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Housekeeping

• Close other programs.• Use Chat to send a message to the Presenters.• Interact using Chat, Polling, and Status Icons.

Send a Chat Message

Send a Chat Message

Status Icons

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Opening Poll

What is driving your organization’s desire to develop your new leaders?

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The Gap

75% of organizations cite leadership development as important

23% say they are effective at developing leaders internally

Source: i4cp

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Urgent Priorities

38% rated building global leadership as the most urgent priority

26% rated retention and engagement as the most urgent priority

Source: Global Human Capital Trends 2014

(Deloitte Consulting and Bersin by Deloitte)

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The Frontline Advantage

“First-leaders make up 50 – 60% of management on average and directly supervise 80% of the workforce. They are central players in a company’s business strategy.”

Source: HBR Blog, Fred Hassan

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Leadership Development

“Given the volatility of the last year and the accelerated pace of change in the economy, companies should be treating leadership development as both an urgent survival tactic and a business opportunity.”

Jay Jamrog

SVP/Research

i4cp

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Demographic Shift

• Every single day, more than 10,000 baby boomers reach the age of 65.

• This will be true every day for thenext 19 years.

Lada Nikravan

CLO

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Training Your Leaders

NetSpeed Leadership 2®

1. Face-to-face Classroom Training (24, 3-hour modules)

2. Webinar Training modules (24, 90-minute sessions)

3. Post-class online reinforcement tools4. NetSpeed Administrator™

(to report the impact of training)

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Leadership Assessment

Available for individual managers.Also provides aggregated results.

http://netspeedlearning.com/leadership/assessment/

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Gyroscope

A device that keeps you aligned as you are pulled in many directions

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The Guidelines:Your Leadership Gyroscope

1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust

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Leadership Strength

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Leadership Guidelines

1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust

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Leader Behavior:I frequently find ways to celebrate the progress made by teams and individuals.

Create an OptimisticClimate

What advice would you give a new manager who wanted to celebrate more?

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Leadership Strength

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Leadership Guidelines

1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust

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Promote CollaborativeRelationships

Open-handed give and take is mandatory in an effective, fast paced, organization

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Promote CollaborativeRelationships

Leader Behavior:I actively encourage honest feedback and input from others.

5 – Frequently4 – Sometimes3 – Occasionally2 – Rarely1 – Almost Never

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Leadership Strength

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Leadership Guidelines

1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust

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Encourage ExceptionalPerformance

The competitive landscape requires that we set and consistently achieve stretch goals

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Leader Behavior:I address performance problems quickly and constructively.

Encourage ExceptionalPerformance

What is the impact when the leader fails to address performance problems well?

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Leadership Strength

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Leadership Guidelines

1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust

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Focus for High Impact

A disciplined approach enables us to stay on course in the face of unpredictable change

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Focus for High Impact

Leader Behavior:I skillfully plan and execute assignments.

5 – Frequently4 – Sometimes3 – Occasionally2 – Rarely1 – Almost Never

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Leadership Strength

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Leadership Guidelines

1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust

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Cultivate Trust

Lack of trust cripples an organization’s ability to perform

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Cultivate Trust

Leader Behavior:I assume people have good intentions.

How does this assumption affect the leader’s behavior?

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Cultivate Trust

What are examples of trust busters at work?What are examples trust builders at work?

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Leadership Poll

What kind of leader are you?

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Virtual Leadership

To maximize this leadership strength in a virtual world, my best advice is….

Three Tracks – 24 Modules

Leadership Development – 8 modules

Performance Management – 8 modules

Professional Development – 8 modules

Available for classroom and virtual delivery

Post-Class Reinforcement

Job Aid Cards

Electronic Magazine

NetSpeed On The Job™

NetSpeed Coach®

NetSpeed Administrator

Ezine Reinforcement

Performance Support

Testing & Reinforcement

Personal Coach

Level 3 Evaluation

Administration

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Insights and Actions

Share one insight or one action you intend to take now.

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Complete the Survey

Receive:• Three seats in the next NetSpeed Leadership

webinar (Appraising Performance on November 11)

• A link to view the slides from this webinar

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Year End Promotion

• 15% off all program and services

• Purchase by December 19, 2014

• Includes licensed content, instructional design services, and virtual facilitator certification

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Q & A

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