leapfrog hospital rewards program™ case study ii: new york, capital district

Mark Russo

February 2006

Leapfrog Hospital Rewards Program™

Case Study II: New York, Capital District

Overview

• Background– History and Stakeholders– Market Makeup

• Market Strategy• Challenges Faced • Next Steps

Market Success Factors

• Critical mass of employer participation (covered lives) in specific markets

• Active employer and health plan participation in each market

• Market champion – Role for HCM / Business Lead• High-level of awareness of LHRP and quality

improvement goals among provider community• Engagement of hospitals in market area• Visibility of program and hospital status to consumers

Upstate New York Regional Landscape

Albany - Schenectady• 11 Community Hospitals• 3 large “Leapfrog” regional employers

– GE– Hannaford Brothers– Verizon

• 2 Regional Health Plans: Capital District Health Plan and MVP Health Plan

• Over 24 month period employers represent– 716 admissions in 5 clinical categories– $3.7MM in spend

Albany/Sch’dy strategy has followed a measured pace

• Determine the feasibility of Leapfrog Hospital Rewards Program implementation in Capital District• Engage Hospitals – all regional hospitals (11) have

been informed and educated• Engage health plans – Capital District Physicians

Health Plan and MVP Health Plan

LHRP Market Models

Hospital Hospital*

ORYX Vendor

ORYX Vendor

Leapfrog

NQF/ORYX measures

ALOS & re-admits

Procedure-

specific Effectiveness and Efficiency Scores

Health Plan

Price Based Index

Before an administration model is chosen, interested employers need to explore a savings analysis, leveraging quality and efficiency data sets…

Bridges to Excellence Model

Health Plan Model

Market-specific implementation strategies for purchasers to adopt

• Possible strategies– Information only– Information & rewards– Information & consumer

incentives– Information, rewards &

consumer incentives

• Hannaford– information & consumer

incentives

• Verizon– Information and rewards

• GE– TBD – most likely rewards

and consumer information

Market Strategy: Hospital Engagement

• Employers required data for feasibility study– Determine potential for hospital improvement– Determine rewards potential– Health Plan assistance to gather data unavailable

• Leverage local Healthcare Champions to coordinate implementation

• Leverage National LF assistance (Measure sets, documentation etc.)

Hospital Engagement

• Introduced LHRP in various direct outreach in late 2004 and throughout 2005 – Leapfrog hosted webcast Feb / March to formally

introduce the Program– Program follow-up and toolkit sent to hospital

CEOs– Commitment Letter – April, 2005 – Telephonic Outreach– Ad hoc meetings (in person)– ORYX Vendor outreach and alignment

Hospital Engagement, Continued

• Incentives for participation– Ad hoc meetings and telephonic outreach– Waived participation fees– Data to remain confidential – Local Advertisement – Publicly available data scoring

Implementation Challenges

• Critical mass of hospital participation• ORYX Vendor participation• Rewards not definitive • Active health plan participation• Engagement of Hospitals in market area• Visibility of program and hospital status to

consumers

Planning for 2006

• Continue engagement with ORYX vendors

• Define clear and quantifiable rewards

• Leverage Health Plan

• Continue to work with hospitals to secure data submissions

• Leveraging the market dynamics will help gain momentum