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Understanding PeopleLearn, Share, Connect

Welcome!

Personality when communicating How often are actions misinterpreted?

A friendly smile or a smug grin?

How can we use this information to help avoid misunderstandings, reduce stress and build stronger relationships?

Once we understand how others take on information and see the world, we can start to understand how they may see us & our actions

What’s most important to you?

It’s your 80th birthday, and your family & friends are doing speeches – what do they say?

What 3-5 words best describe you?

What happens when these are challenged?

What’s most important to you?

What are the questions we might ask to determine others values/ priorities?

Conflict often arises when there is a difference in values/ needs

Understanding People

How does this link to your Landcare Group?

What does this mean for your Landcare Group?Partnerships

Marketing

Planning & Reporting

Personality when communicating

Once we understand how others take on information and see the world, we can start to understand how they may see us –

Personality when communicating

Personality when communicating

Personality when communicating

Personality when communicating

7 Habits of Highly Effective People

Habit 5: Seek first to understand, then be understood!

Because we so often listen autobiographically, we tend to respond in one of four ways:

Evaluating: judge and then either agree or disagree.

Probing: ask questions from your own frame of reference.

Advising: give counsel, advice, and solutions to problems.

Interpreting: analyse others' motives & behaviours based on own experiences.

NB: It’s not always about us! Devastating I know…

Resources:

Other resources

Key Person of Influence - Kpiquiz.com.au

5 P’s Pitch

Publish

Profile

Product

Partnerships

Vices in Communication slides

Vices in communication (Merna Lewis, South Africa)

6 vices of communication: 1. Not being present2. Interruptions & joking3. Indirect speech4. Sliding5. Broadcasting6. Questionable questions

Not being present…

Here with body, not with mind…Actions??

Not being present…

Actions:Encourage people to be present by voting

Interruptions & joking…

Who’s making the joke and who is laughing?Is a good way of turning down the heatIncluded/ excluded?Actions??

Interruptions & joking…

Actions:• Bring consciousness to what is happening• Observe not judge – no sentiment

Indirect speech…

3rd party Takes it out of the room,Those parties not here, can’t talk about it“The group wants/ the group needs”Actions??

Indirect speech…

Actions:Bring people’s awareness, talking on behalf of others, what’s your piece of it?Encourage “I” language, make it present

Sliding…

Slide into other topics, no connection from one to anothermeanderingActions??

Sliding…

Actions:Bring attention to the fact that no decision made,Bring attention to intention, time boundary needed

Broadcasting…

Statements not linked and long statements, ramblingsBroadcaster talks and doesn’t engage with group and has eye contact with no one, or just oneActions??

Broadcasting…

Actions:Hard to bring up without being rude!“that’s interesting, how does that link to what xx said/ topic”? Encourage linkingAlert broadcaster to what group is doing, “I notice that you aren’t getting feedback from the group, what is this about?” Group has to take responsibility for laziness in letting them do it

Questionable questions…

When someone asks a questions that’s really a statementActions??

Questionable questions…

Actions:“Are you requesting information or telling us something/ making a statement?”