learning from the fast developing practice of lean it by steve bell
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3 & 4 October, 2013 Paris, France
Learning from the fast developing
practice of Lean IT
Lessons, opportunities
and future questions.
Steve Bell, Lean IT Strategies
2 Steve Bell, Lean IT Strategies
In Memory Eiji Toyoda 1913-2013
3
He hoped to live to 100.
He lived for 100 years and 5 days.
He achieved his target.
He changed the world.
Steve Bell, Lean IT Strategies
4
Hansei Reflection Retrospective
Steve Bell, Lean IT Strategies
Aerospace, Agribusiness, Banking, Fashion, Food
Processing, Forest Products, Health Care,
Insurance, Nonprofits, Retail, Software Publication,
Supply Chain, Startups
Lean IT - A Year in Review
5 Steve Bell, Lean IT Strategies
Technology has the potential to play a
transformative role in every product, service
and industry
“For years, CIO’s have been asking for a place at the strategy table. Now
suddenly we’re there, feeling like the dog that finally caught the car it’s been
chasing. With the bumper in its teeth it asks ‘now what?’”
CIO of a Global Bank
Observation #1
6 Steve Bell, Lean IT Strategies
Big Hairy Question #1
7
How do we think from our customers’ needs backward, not from our assets forward?
Dan Jones
Steve Bell, Lean IT Strategies
Deliberate innovation is becoming
necessary for survival
Observation #2
8 Steve Bell, Lean IT Strategies
9
The only sustainable competitive
advantage is the ability to learn
faster than the competition.
Arie de Geus
Steve Bell, Lean IT Strategies
Nordstrom Innovation Lab
10 Steve Bell, Lean IT Strategies
11
Evolving from Software to Devices and Services
+
Steve Bell, Lean IT Strategies
Nike EMEA IT staff innovation space
12 Steve Bell, Lean IT Strategies
Big Hairy Question #2
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If someone, anyone, anywhere in your company, including your suppliers and customers, has an idea,
what can they do with it?
Steve Bell, Lean IT Strategies
Uncertainty can be your
enemy or your friend.
It’s your decision.
Observation #3
14 Steve Bell, Lean IT Strategies
Big Hairy Question #3
15
How can an organization balance the need for “good governance” while simultaneously nurturing
purpose-driven teams able to quickly sense and adapt to challenges and opportunities?
Steve Bell, Lean IT Strategies
The key challenge facing Agile today
is how to SCALE to the enterprise.
Lean thinking is essential.
Observation #4
16 Steve Bell, Lean IT Strategies
What is
BIG?
What are
the scaling
factors?
17 Source: Al Goerner
Steve Bell, Lean IT Strategies
18 Steve Bell, Lean IT Strategies
20 Steve Bell, Lean IT Strategies, Lean4NGO
21 Steve Bell, Lean IT Strategies, Lean4NGO
European
Hoshin Kanri
and Obeya
Big Hairy Question # 4
22
What are your constraining scaling factors?
How will a skillfully executed Lean Management System help you overcome them?
Steve Bell, Lean IT Strategies
ERP is the
elephant in
the room and it’s
not going away
Observation # 5
23 Steve Bell, Lean IT Strategies
Big Hairy Question #5
24
If ERP can become agile, promote standardized work, reduce information waste and errors, and enable data-driven decision making, can it add
value to a Lean enterprise?”
Steve Bell, Lean IT Strategies
Analytics is a critical skill that must be
developed intentionally
Observation #6
25 Steve Bell, Lean IT Strategies
ITSM Analytics
26 Source: anonymous client Steve Bell, Lean IT Strategies
Big Hairy Question #6
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How do we find/attract individuals within our organization that are gifted in analytics, help them
develop mastery, and share their talent with others?
Steve Bell, Lean IT Strategies
You cannot ignore the
2nd principle
Value Stream mindset
is essential
Observation #7
28 Steve Bell, Lean IT Strategies
Big Hairy Question #7
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If you practice the four Lean principles well, but don’t focus on value streams and their owners,
will Lean IT produce sustainable results?”
Steve Bell, Lean IT Strategies
Prioritize all IT activities and investments
according to your Hoshin Plan
Abolish “dark matter”
Observation #8
30 Steve Bell, Lean IT Strategies
Visualize
Demand
Priority
WIP
Problems
Leadership focus on the “vital few”
31
Grameen Foundation CKW Program, Uganda
Steve Bell, Lean IT Strategies
Big Hairy Question #8
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How can you visualize IT demand, priority, load and flow so everyone can clearly align their work
with the vital few priorities?
Steve Bell, Lean IT Strategies
1. How do we innovate from our
customers’ needs backward?
2. If someone has an idea, what
can they do with it?
3. How to balance governance,
agility and innovation?
4. How can the Lean Management
System help Agile scale to the
enterprise?
Questions to reflect upon
33 Steve Bell, Lean IT Strategies
5. Can an agile ERP system add
value to the Lean enterprise?
6. How do we nurture our internal
analytics capabilities?
7. Can Lean IT work without a
Value Stream orientation?
8. How can you visualize IT work to
clearly align with your vital few
priorities?
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