lesson 1 overview of hospitality industry

By: Jiwon Han

WHAT IS THE HOSPITALITY INDUSTRY?

• the reception and entertainment of guests, visitors or strangers with liberality and goodwill.

• hospitality comes from the word “hospice” – House Of Rest for travelers

• The oldest industry in the world

• Remain same until today Guests Are

Always Welcome

• Offers travelers a home away from home

• It is also the largest and fastest growing

industry in the world

PINEAPPLE

• Universal symbol for hospitality

• Signify that visitors are welcomed to the place

• Displayed at the doors/gates

• Symbol of welcome, friendship, hospitality

LODGING

ALLIED INDUSTRY

TRAVEL AND

TOURISM

FOODSERVICE

CHARACTERISTICS OF THE HOSPITALITY INDUSTRY

• Business Open 365 Days a year and 24 hours a day.

• Staff often work 10 – 12 hours a day. Evening and weekend are included in the work week.

• The difference between hospitality business and other business sectors is that we produce guest satisfaction – intangible (test drive – car)

• Our product is for guest use only, not for possession.

CAREER IN HOSPITALITY INDUSTRY

• is a service industry ;employees take pride in caring about others.

• Characteristics

leadership

communication

dedication

smile

honest

work long hours

ambition

interest

LODGING SECTOR

• HOTELS • MOTELS/BUDGET HOTELS• APARTELS• CONDOTELS• CHALETS• TRAVEL LODGES• BED AND BREAKFAST

Airport Hotels

Commercial Hotels

Economy Hotels

All Suite Hotels

Casino Hotels

Resort Hotels