listening with empathy

People should be more considerate with their cell phones use – Taylor Martin#emp4u

Seda Sookias Maurer

@SedaSMaurer

September, 2016

#emp4u

LISTENING WITH EMPATHY

AGENDA

• Who am I?

• Listening is an Art

• Are you Listening?

• Listening Physically

• Listening with Empathy

• Cultivate Listening with Empathy

• Summary

WHO AM I?

• An artist

WHO AM I?

• An artist

• A UX designer

WHO AM I?

• An artist

• A UX designer

• I am listening

LISTENING IS AN ART“Art is the elimination of the unnecessary.”

Pablo Picasso

Anthony Gormley’s Listening Sculpture

“Every act of creation is first an act of destruction.”

ARE YOU LISTENING?

• What is your level of engagement?

ARE YOU LISTENING?

Mind Reading Assuming what the other person feels or thinks

to the point of completing their sentences

Selfish ListeningYou always bring the conversation back to you and your life. You say

things like “I had that happen too” and “I know how you feel”

Checked out Your mind wanders when others talk

SelectiveYou listen only to the parts that interest you

• What is your level of engagement?

• What do you hear?

Listening Blocks

“ You can stop saying ‘uh-huh’! I stopped talking to you an hour ago!”

Being RightYou resist any communication that suggests that you should change

ARE YOU LISTENING?

• What is your level of engagement?

• What do you hear?

• What do you learn?

“Courage is what it takes to stand up and speak.Courage is also what it takes to sit down and listen.”

Winston Churchill

ARE YOU LISTENING?

• What is your level of engagement?

• What do you hear?

• What do you learn?

• Why should we listen?

“Seek First to understand, then to be understood.”

Stephen Covey’s version of

St. Francis prayer

LISTENING PHYSICALLY

• Attention

LISTENING PHYSICALLY

• Body language

• Attention

LISTENING PHYSICALLY

• Attention

• Body language

• Reinforcement

LISTENING WITH EMPATHY

• With an open mind

Empathy is

Seeing with the eyes of another,

Listening with the ears of another,

And feeling with the heart of another.

LISTENING WITH EMPATHY

• With an open mind

• Listen with Wonder

LISTENING WITH EMPATHY

• With an open mind

• Listen with Wonder

• Clarify your understanding

• Learn to Relax!

CULTIVATE LISTENING WITH EMPATHY

• Learn to Relax!

• Be in the now

CULTIVATE LISTENING WITH EMPATHY

• Learn to Relax!

• Be in the now

• Be patient

CULTIVATE LISTENING WITH EMPATHY

The weak can never forgive. Forgiveness is the attribute of the strong.

Mahatma Gandhi

CULTIVATE LISTENING WITH EMPATHY

• Learn to Relax!

• Be in the now

• Be patient

• Be forgiving

• Remain grounded!

• Listening is an art – Be the Best!

• Enjoy “now”

SUMMARY

To acquire knowledge, one must study; but to acquire wisdom, one must observe.

Marilyn vos Savant

• 7 Habits of Highly Effective People by Stephen Covey• The Power of Now by Eckhart Tolle• Thrive by Arianna Huffington• My Stroke of Insight by Jill Bolte Taylor, PhD• Presence by Amy Cuddy• You Can Heal Your Life by Louise Hay• The Art of Stillness by Pico Iyer• Emotional Intelligence by Ian Tuhovsky

CONTRIBUTING BOOKS

RELATED SITES AND ARTICLES

• https://www.mindtools.com/CommSkll/ActiveListening.htm

• http://www.neogaf.com/forum/showthread.php?t=1118384

• http://www.bodylanguageexpert.co.uk/communication-what-percentage-body-language.html

• http://www.crowe-associates.co.uk/communication-skills/effective-listening/

• http://www.psychotactics.com/art-retain-learning/

• http://www.getinfrontcommunications.com/10-listening-blocks-of-effective-communication.php

• Julian Treasures: 5 ways to listen better - You Tube