“loss assistance hotline” overview philadelphia insurance companies “hotline” goals...
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““Loss Assistance Hotline” OverviewLoss Assistance Hotline” Overview
Philadelphia Insurance Companies
“Hotline” Goals
“Hotline” Description
Accessing “Hotline”
“Hotline” Assistance
“Hotline” History
Related Documents
“Hotline” Specialty Products
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““Hotline” GoalsHotline” Goals
To help our policyholders prevent losses associated with D & O, E & O, and EPLI coverages.
To avoid filing a claim or limit the exposure of a claim.
To provide the highest quality of service for our customers.
To educate our policyholders on workplace risk and wrongdoing.
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““Hotline” DescriptionHotline” Description The Loss Assistance Hotline is NOT a loss
reporting hotline. The “Hotline” should only be used PRIOR to
making a claim. 2 FREE hours of legal consultation for each
phone or website inquiry with a nationally recognized lawfirm.
Confidentiality is ensured on every inquiry. A FREE service provided by PIC to all our
Specialty Lines policyholders (next page).
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““Hotline” Specialty ProductsHotline” Specialty Products
PIC Policyholder Products include:– Lawyers Professional– Accountants Professional– Commercial D & O– Dentists– Non-Profit D & O– Insurance Agents E & O– Miscellaneous E & O– Healthcare Providers
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Accessing “Hotline”Accessing “Hotline”
877 Telephone Number: 1-877-742-2201 Wilson, Elser, Moskowitz, Edelman & Dicker
(WEMED) Website:– http://www.wemed.com/pic/
Philadelphia Insurance Companies Website link:– http://www.phlyins.com/losscontrolhotline.htm
Policyholder MUST know PIC Policy Number (including prefix)
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““Hotline” AssistanceHotline” Assistance
Phone calls are monitored by a voice mail system. (checked 2 times per day)– Calls are directly routed to the appropriate
WEMED regional office (see attached document for WEMED Office Routing list by state).
E-mails are routed to WEMED office.
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““Hotline” Assistance (continued)Hotline” Assistance (continued)
Once routed to the correct WEMED office, the callers and e-mailers will be directed to experienced attorneys in each WEMED office based on the product line inquiry.
A WEMED Attorney will return your call within 12 hours of inquiry.
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““Hotline” HistoryHotline” History
Hotline has been in service since January 2000– Over 2000 inquiries have been fielded by
WEMED attorneys.– Over 80% of all inquiries resulted in NO
CLAIM.
Positive feedback has already been received from users of the “Hotline”
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