lucie lamoureux and allison hewlitt km4d associates knowledge sharing: a presentation and discussion
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Lucie Lamoureux and Allison HewlittKM4D Associates
Knowledge Sharing: a presentation and discussion
Data, Information, Knowledge
Data“1855AC313”
Information“Air Canada flight
313 leaves New York at 18:55”
Knowledge“…That’s not a
good flight; often busy and delayed.”
Nature of Knowledge
Quite literally, what people know Knowledge is experience, insights,
skills, concepts, feelings, ideas, ways of thinking or working
Highly contextual Intangible, difficult to measure
Tacit vs. Explicit Knowledge
Only a small portion of what we know is codifiable or “explicit”
The vast majority of knowledge is “tacit” or uncodifiable
Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com
Example of a KM Cycle
Activity
Practices andProcesses
Experience/LessonsLearnt
KnowledgeAssets
Create, discover
Distill, validate,share, capture
Adopt, adapt, share
Apply
Why share knowledge? Opportunity to learn through
interactions with peers Increases work effectiveness, e.g.
through problem-solving Learning from experiences can
help prevent from reinventing the wheel
New ideas and solutions can lead to more innovations, more out-of-the box thinking
Commonality of Purpose– To what extent are you facing similar
obstacles with others? Usefulness
– To what extent does the sharing actually give you things you need?
Trust – How safe do you feel sharing what you
know?
Knowledge Sharing Success Factors
Storytelling
After Action
ReviewPeer AssistCommunities of practice
Knowledge FairsOpen Space meetings
World Café
Chat Show
BlogsWikis Social bookmarkingPhoto sharing (e.g Flickr)
Digital video
Collaborative websites
Podcasts
YouTube
What aspect(s) of this presentation needs clarification?
Identify and write 1-3 questions on cards provided.
Post-Presentation Exercise
Questions for discussion
Concretely, what are you doing to document project experiences? What are you doing to connect people to share what they know?
In both cases, what's working and what doesn't work as well?
Strengthening Relationships and Networks
Purpose Explore how networks can help build
relationships Experiment with a network mapping process Identify strategies that could strengthen your
network
Assumptions
Relationships are integral to knowledge sharing Much of what we do depends on our ability to
connect people and help them to get to know each other better
Networks building relationships
In what ways have you seen networks help build your relationships?
Share a specific example.
Why Map Networks? A good starting place to improve connectivity
(need to first know the current “as is” Helps track ties and design strategies to create
new ones
Mapping Exercise What does your network look like? What does it
tell you? See handout for process notes Individual work
Your Network Map Do you want to reorganise in any way? Should some people be clustered? Are some people too close and should be moved
away?
Draw the knowledge sharing flow lines using two colours. Use dotted lines for weaker connections.
What do you notice? With whom do you have the strongest KS connections? With whom do you THINK you should have the strongest
connections? If the are not the same as in (1) what might you do to strengthen them?
Who is an important knowledge intermediary or connector in your network? Which have very few connections and what are the implications for your work?
What might you do to strengthen weak connections? To manage where you have too many connections? If you are the only 'connector', who else might help play that role?
Mapping Resources Building Smart Communities through Network
Weaving by Valdis Krebs and June Holley Eva Schiffer’s Net-Map Toolbox
(http://netmap.wordpress.com/) Patti Anklam’s
(http://www.pattianklam.com/NetWork.html)
Tool Scavenger HuntTeam 1 (Balanced): Ankita, Shantanu, Prakash, Shalini
Team 2 (Hum Panch): Judith, Vinay, Shashi, Keshav, Apoorva
Team 3 (Five Star): Pawan,Dolfie, Satish, Subrat,Krishna
Team 4 (MAVJ): Mark, Abha,Vaishali, Gyanendra
Team 5 (New kids on the blog): Shree, Rajesh, Sandhya, Gajendra
Scavenger Hunt Exercise 1 Identify a name for your team.
Create a blog entry that introduces your team and its members. Include a photograph of the team in your blog post.
Scream out your team name
when finished!
Scavenger Hunt Exercise 2 What's one thing that worked
really well for you yesterday? What one thing that could have been better? Enter these into the wiki (find your Team number on the front page).
Scream out your team name
when finished!
Scavenger Hunt Exercise 3 Take a photo of one of the
World Café tablecloths/ flipcharts to Flickr. Make sure that you include the tag 'kmtraining09' so that it can be found.
Scream out your team name
when finished!
Best practice, Case study, Lesson Learned and Success story
■ Read the handout with the definitions■ Split into 4 groups of about 5 participants, one for each type of output ■ Together, come up with the key characteristics of this output on a flipchart■ Then, list a few reasons why such an output would be useful to generate
Jumpstart Storytelling• Think of an experience in which you
were involved where you project helped bring about change. It should be something that really makes you proud to be involved in your project
• Be prepared to tell your story in 2 minutes
Jumpstart Storytelling
• Round 1: In groups of 4, each person is invited to tell their story
• Once the story has been told, remember whose story was most meaningful to you
• Round 2: New groups of 4; same process• Round 3: New groups of 4; same process
Jumpstart Storytelling• On a yellow post-it write the name of the one person
whose story was the most meaningful• Stand by that person• In plenary, the top 2-3 stories will be told (and hopefully
recorded)• What made these stories meaningful?
Peer Assist process• Peer Assist: event which brings together
individuals to share their experiences, and knowledge on an identified challenge or problem
• Main objective: to help the “Peer Assistee” identify possible approaches or new lines of inquiry to deal with their challenge
• BUT Peer Assists also promote shared learning and develop contacts among those invited
Peer Assist process• 3 “Peer Assistees: Abha (facilitator:
Ankita),Gajendra (facilitator: Allison) and Subrat(faciliatator: Shalini)
• 3 rounds: first one, 35-40 min (before break); second one, 30 min; and the last one, 25 min
Facilitating Meetings
• Groups of 3
• Number yourselves (1, 2 and 3).
1 – Speaker2 – Facilitator3 – Observer
Roles – Take 5 minsSpeaker: Give your ideas, opinions in response to the
question “Specifically, what can a facilitator do to support a
meeting or workshop?”
Facilitator: Help clarify the ideas (summarize, repeat what is said in your own words, ask for examples)
Observer: Just listen. Focus on the facilitator. Write down what you observe. At the end you will provide feedback.
FeedbackObserver• You are setting an example• Balanced list of what the facilitator did well and
what you feel they could improve• If you run out of feedback, the speaker can give
feedback tooFacilitator• Try to listen (and not be defensive). Absorb what
is being said.
Round 2 – New Roles
1 – Observers2 – Speakers
3 - Facilitators
Plenary Debrief
Any points of discussion before going into
Round 2?
Round 2 – Take 5 minsSpeaker: Give your ideas, opinions in response to the
question “What skills are useful to have as a facilitator? How
would they be developed?”
Facilitator: Help clarify the ideas (summarize, repeat what is said in your own words, ask for examples)
Observer: Just listen. Write down your observations. Focus on the facilitator. At the end you will provide feedback.
FeedbackObserver• Balanced list of what the facilitator did well and
what you feel they could improve• If you run out of feedback, the speaker can give
feedback too
Facilitator• Try to listen (and not be defensive). Absorb what
is being said
Round 3 - New Roles
1 – Facilitator2 – Observer3 - Speaker
Plenary Debrief
Any points of discussion before going into
Round 3?
Round 3 – Take 5 minsSpeaker: Give your ideas, opinions in response to the
question...“What are the main challenges faced by facilitators?
What can they do to overcome them?”
Facilitator: Help clarify the ideas (summarize, repeat what is said in your own words, ask for examples)
Observer: Just listen. Write down your observations. Focus on the facilitator. At the end you will provide feedback.
FeedbackObserver• Balanced list of what the facilitator did well and
what you feel they could improve• If you run out of feedback, the speaker can give
feedback tooFacilitator• Try to listen (and not be defensive). Absorb what
is being said
Final Plenary Debrief
How did you find that experience?
What was easy? What was hard?
What surprised you? What did you learn?
World Café on Meetings Round 1 questions: In your group, talk
about a meeting or workshop that you took part in (and/or developed) which was FANTASTIC in terms of KS, learning, networking, etc. What happened? Who was involved? What made it so good?
World Café on Meetings Round 2 questions:
What factors contributed to its success?
What approaches/tools stood out in this meeting or workshop, and why?
World Café on Meetings Round 3:
Think of a regular meeting or workshop (of any type) and come up with its IDEAL format or design. Please include approaches, tools, roles, etc.
Organizing better meetings
• 1) What are the objectives for the meeting?
• 2) How can participants benefit from taking part?
• 3) How would you design the agenda to include Knowledge sharing approaches?
What's next?• Using a method inspires by the open
space methodology, participants will be invited to explore ideas, activities, actions, etc. that you want to take forward
• Small group discussions on proposed ideas
• Using the template, formulate your group or personal action plan
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