Lucie Lamoureux KM4D Associates

Knowledge Sharing: a presentation and discussion

Data, Information, Knowledge

Data“1855TG313”

Information“Thai Airways

flight 313 leaves New York at

18:55”

Knowledge“…That’s not a

good flight; often busy and delayed.”

Nature of Knowledge

Quite literally, what people know Knowledge is experience, insights,

skills, concepts, feelings, ideas, ways of thinking or working

Highly contextual Intangible, difficult to measure

Tacit vs. Explicit Knowledge

Only a small portion of what we know is codifiable or “explicit”

The vast majority of knowledge is “tacit” or uncodifiable

Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com

Example of a KM Cycle

Activity

Practices andProcesses

Experience/LessonsLearnt

KnowledgeAssets

Create, discover

Distill, validate,share, capture

Adopt, adapt, share

Apply

Why share knowledge? Opportunity to learn through

interactions with peers Increases work effectiveness, e.g.

through problem-solving Learning from experiences can

help prevent from reinventing the wheel

New ideas and solutions can lead to more innovations, more out-of-the box thinking

Commonality of Purpose– To what extent are you facing similar

obstacles with others? Usefulness

– To what extent does the sharing actually give you things you need?

Trust – How safe do you feel sharing what you

know?

Knowledge Sharing Success Factors

Storytelling

After Action

ReviewPeer Assist

Communities of practice

Knowledge Fairs

Open Space meetings

World Café

Chat Show

BlogsWiki

s Social bookmarkingPhoto sharing (e.g Flickr)

Digital video

Collaborative websites

Tagging

YouTube

What (if any) aspect(s) of this presentation need(s) clarification?

Identify and write 1-3 questions on cards provided.

Post-Presentation Group Exercise

Questions for discussion

Concretely, what are you doing to document/capture project experiences? What are you doing to connect people to share what they know?

In both cases, what's working and what doesn't work as well?

Our Workshop Resources• Wiki: http://enrapks09.pbworks.com

• Blog: http://enrapks09.wordpress.com

• Flickr: http://www.flickr.com

• Tag: enrapks09

• ENRAP website: http://www.enrap.org