maintenance & traffic operation incident management

MAINTENANCE & TRAFFIC OPERATION

INCIDENT MANAGEMENT

The Illinois Tollway - 1958

• The Tollway opens in 1958 –187 miles, serving 62,000 vehicles a day–8 maintenance sections–265 bridge structures–9 mainline toll plazas–15 ramp toll plazas

The Illinois Tollway - 2010

• The Tollway in 2010 – 286 miles, serving 1.4 million vehicles a day– 2,035 lane miles– 11 maintenance sections– 636 bridge structures– 22 mainline toll plazas– 51 ramp toll plazas

TOLLWAY SYSTEM MAP

I88 – 260,970

I90 – 301,750

N/S - 205,210

Tri – 593,250

SYSTEM- WIDE AVERAGE DAILY TRAVEL

Rule of Thumb

• Every minute of lane blockage on the road can create from four to nine minutes of resulting congestion.

WHAT HAPPENS WHEN …..

Reasons for Incident Management

• It improves highway safety

• It reduces traffic congestion

• It reduces emissions and enhances environmental conditions

Keys to Incident Management

• Notification• Detection• Confirmation• Communication • Response• Site

management• Clearance

Notification• Motorist report to Tollway via cell phone• Internal report via State Police or Maintenance• Media report• #999 Cellular Express Line• TIMS (Traffic Incident Management Center)• CCTV surveillance observes incident• All notifications go through Computer-Aided

Dispatch Center (CAD)

CADCADDispatchDispatch

CADCADDispatchDispatch

ISP DISP D--1515MaintenanceMaintenanceMaintenanceMaintenance

Towing & Towing & RecoveryRecovery

ISP DISP D--1515MaintenanceMaintenanceMaintenanceMaintenance

Towing & Towing & RecoveryRecovery

MediaMedia

Incident Incident NotificationNotification

Fire & Fire & AmbulanceAmbulance

MediaMedia

Incident Incident NotificationNotification

Fire & Fire & AmbulanceAmbulance

Motorist CallMotorist Call

Plaza ReportPlaza Report

911 Call911 CallTransferTransfer

**999 Report999 Report

Motorist CallMotorist Call

Plaza ReportPlaza Report

911 Call911 CallTransferTransfer

**999 Report999 Report

CAD – COMPUTER AIDED DISPATCH

Traffic Operation Center TIMS

TRAFFIC OPERATIONS

• TRAFFIC OPERATIONS CENTER – TIMS– 5A-8P Mon/Fri (weekends as needed)

• 4 console workstations• 4 TIMS Computers • 4 CAD computers• 6 video wall units• Media hotlines/email notifications• Tollway LAN

Traffic Operations Cont’d.

• TIMS Responsibilities – Incident detection, confirmation, assessment– Monitor and report effects of construction on

traffic– Communicate to the public

• Media, DMS, PCMS

– Regional communications

Communication

• Motorist - Customer– Through 39 DMS on system– Through 49 PCMS – Through the GCM web page– E-mails to media, radio, and TV– Cross agency messaging

Response

• 11 maintenance locations throughout system– Responsible for 25 to 30

center line miles– From 25 to 44 full-time

personnel– 7 located in Chicago; 4

located in rural areas• 24 x 7 operation routine

maintenance & incident response

• Significant resource base

Response (cont.)

• All maintenance personnel trained in traffic control and as a first responders

• ISP District 15 assigned to Illinois Tollway

• 60 arrow-board response units

• 55 fire and ambulance agreements

Response (cont.)

• 36 towing and service agreements

• 7 Vehicle recovery agreements

• Hazardous materials contracts

Highway Emergency Lane Patrol HELP

Highway Emergency Lane PatrolHELP (cont.)

Site ManagementTraffic Control

• Not to be restrictive• Be aware of the needs of

others• Analyze what is needed

and how to establish traffic flow

• Protect the scene for all responders for duration of operations

• Minimize lane blockage and mitigate congestion

Primary Focus Is On Safety

• Protecting the responders

• Attending to the injured

• Safe travel through the scene

On Scene Traffic Control

• Inherent danger while working adjacent to live traffic

• Need to establish a safe working area

• Provide a temporary work zone

INITIAL PHASE OF TRAFFIC CONTROL

FORMAL LANE CLOSURE

UN-NECESSARY LANE CLOSURE

Clearance

•Restore traffic flow–Safely move traffic around

incident–Re-open lanes without delay –Average, 219,000 incidents- Average clear time 34 minutes

Three “Cs” for a Traffic Incident

• Communication

• Coordination• Cooperation

Communication• I-REACH (Illinois Radio Emergency

Assistance Channel) • Various agencies can communicate

together• It is a tool for assisting and locating

incidents• Interactions at the scene• Post incident review• Mutual field visits to facilities

I-REACH RADIO• This practice is used for emergency

response communications for incidents that occur on the Tollway system

• Complies with the operational concepts provided under and in support of the:– National Incident Management System (NIMS)– Unified Command System (UCS)– Incident Command System Principles (ICS)

Coordination

• Set-up unified command• Identify the leaders; meet face to face• Assess resources needed and available• Determines staging areas for ancillary equipment• Allow time and opportunity to get the job done• Determine efficient exit strategy mitigate the

impact

Cooperation

• Take a team approach to incident resolution• Be aware of the needs of others• Maximize safety of the responders• Maximize the efficiency of operations• Provide highest level of service to our

customers

Questions?

Steve MusserSmusser@GETIPASS.COM

IllinoisTollway.com(630) 241-6800, extension 3904