making the internet work for you sales marketing operations service hr administration purchasing...

Making the Internet Work for You

Sales

Marketing

Operations

Service

HR Administration

Purchasing

Your Business

Communications

Benefits to Business

Important customers at your finger tips

Fewer trips save Time

Fewer trips save Money

Accelerate decisions

Involve parties from remote locations

Improving Your Communications

Improving Your Communications

To-Do List and Calendar

Fax over eMail

Improving Your Communications

Instant Messaging

Web Conferencing

Benefits to Business

Hold Meetings� Give presentations online � Share documents LIVE� Edit documents� Demo application sharing� Troubleshoot: from a remote user’s �computer

Communications Tools: Conferencing

Exercise

webEx

Communications Tools: Conferencing

Making the Internet Work for You

Sales

Marketing

Operations

Service

HR Administration

Purchasing

Your Business

Communications

Growing Your Business

Marketing Tools

• Sales

• Leads

• On-Line Presence

Expanding Your Use of the Internet

Marketing Tools: Sales Force

Marketing Tools: Prospect Lists

Web Design & Development

• Build Your Own v Full Service

• Web Hosting

• Site Building

• Commerce

• Marketing

• Reporting

Marketing Tools: On-Line Presence

Marketing Tools: On-Line Presence

Marketing Tools: On-Line Presence

Marketing Tools: On-Line Presence

Making the Internet Work for You

Sales

Marketing

Operations

Service

HR Administration

Purchasing

Your Business

Communications

Benefits to Business

Flexible communications channel

Provides scalability to meet growth

Improves order and data accuracy

Customer has control of information

Reduces labor and operational costs

Promotes repeat business

Improving Customer Service

Improving Customer Service

Low Touch Model

High Touch Model

Benefits of High Touch Service

Time/effort prioritized by client value

Manage high level issues immediately

Quicker reaction to changing needs

Build stronger relationships with VIP

customers

Improving Customer Service

SEARCH SKILLS

The Internet Business Solutions Center

Improving Your Search Skills

1. Rare Words

2. All Words That Might Matter

3. Phrases

4. Punctuation and Spaces

5. Capitalization

Beyond the Fundamentals

Improving Your Search Skills

6. Fields

7. Using a + or -

8. Excluding specific words or phrases

9. Combining elements

10. Wildcards

Beyond the Fundamentals

TIME IS MONEY

Why “HIGH SPEED” Internet?

YOUR COMPETITION HAS IT

STAY OUT IN FRONT!

Considerations

• Consistent high speed connection

• Connection that is always on

• Network Design and maintenance

• Web-hosting services

• Customer Service 24/7

• Single service provider

How to Select An ISP

Broadband v Narrowband

1. Continuous connection

2. No busy signals

3. Sophisticated high-speed network

4. Quick delivery of rich multimedia

content

5. No equipment to purchase

Selecting Your ISP - Features

Broadband Connection

• Instant gratification

• Increased employee productivity

• Increased customer satisfaction

• Option to purchase/lease

equipment

Selecting Your ISP - Benefits

Benefits of Cable Provider

• Greater serviceable area

• Single service provider

• Local community-based company

• Network Design and maintenance

• Web-hosting services

• Customer Service 24/7/365

• Competitively priced

Your Cable Operator ISP

Phone Cable

One-Time Charges:Installation $xxx $xxxModem $xxx included

Subtotal $xxx $xxx

Monthly Charges:ISP Contract $xx.xx $xx.xxDedicated Phone Line $20.00 n/cLocal/LD Phone Chgs n/a n/c

Subtotal xx.xx+ $xx.xx

Cost Comparison

Phone Cable

One-Time Charges:Installation $xxx Special Offer!Modem $xxx included

Subtotal $xxx $xxx

Monthly Charges:ISP Contract $xx.xx Special Offer! Dedicated Phone Line $20.00 n/cLocal/LD Phone Chgs n/a n/c

Subtotal xx.xx+ $xx.xx

Cost Comparison

The Internet Business Solutions Center

Broadband Cable Internet Connection

The #1 Choice!

[offer] (ISP) Installation!$xx.xx/month for the first 3 months

50x Phone SpeedAlways OnNever BusyNo Hidden Charges

The Internet Business Solutions Center

MSO/SI/ISP

The #1 Choice!

[offer] (ISP) Installation!$xx.xx/month for the first 3 months

SIGN UP NOWFOR SPECIAL SEMINAR RATE!

The Internet Business Solutions Center

THANK YOU!