managing live chats webinar

Managing Live Chats on your DLE

Hello!

Aine Bradleyaine@learningpool.com

Dave Briggsdave@learningpool.com

@davebriggs

How this works

• Presentation from Dave• Demonstration from Aine• Questions – type them in!• Polls• What happens next

What we’ll cover

• What are web chats?• How can they be used• Making them a success• How they work in the DLE

What are web chats?

Defining web chats

• Text based• Synchronous (it’s live!)• Archiving

Structuring web chats

• One to one• One to many• Many to many

Examples of web chats

Using chats in e-learning

Chats in e-learning

• Ask an expert• Discussing issues amongst a group to

enhance understanding• Post course support• Discussion of related issues

Making a success of chats

You need to:

• Have a facilitator as well as expert• Have a purpose• Recognise contributions• Type fast – or find someone who can• Seed content• Let debate happen

Over to Aine…

Question time

What’s next

• Survey• We’ll send presentation and link to

recording• Get in touch with your account

manager to find out more

Thank you for tuning in!