maximising value from the te puna partnership
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2
Business Capability
2
Business Capability
Business Capability Evolves
A Business Capability is the collaboration of 4 components
People Process
Systems Info.
People in roles Performing business processes
Using business systems
To exchange and transform business information
In order to deliver Business Services
4a
Te Puna Business Capabilities
Te Puna Business CapabilitiesSupport NZ Libraries
Bibliographic Information
Provisioning
InterlibraryLoan
Administration
Library Support &
Engagement
NewZealandLibrary
TP Search ServicesTP Cataloguing Services
TP Interloan Services
Support ServicesBrokering Services
Orgs & Public
School Library
SearchCataloguing
Search
Provide Bibliographic Information comprises
Voyager – NUC etcClient AppsWorldCatWeb AppsOsmosis
Create Bib DataSearch/Edit Bib Data
Supply Bib DataMaintain Bib DataRecord Holdings
Maintain Holdings
SD&S StaffOCLC Help Desk
Bib DescriptionsLibrary Holdings
Authorities
People Process
Info.Systems
5a
NewZealandLibrary
Orgs & Public
School Library
TP SearchTP CataloguingHoldings Maint
Bib Data
Support Requests
Search/Copy
Search
Help Desk Support
Holdings Maint
Holdings Updates
Bib Data
TP Subscriber Services
TP Related Services
Te Puna Service DeliverySupport NZ Libraries
Bibliographic Info Provisioning
NUC
WorldCat
Support Consults
Sync
TP Help Desk
Osmosis
NZ Libraries Cat
SchoolsCat
InterLibrary Loan Administration
VDXIBS
Directory of NZ LibsWorldCat Registry
Borrow ItemReconcile ChargesAdmin InvoicingAdmin Payments
Finance staffSD&S Staff
Bib DescriptionsLibrary Holdings
Charge SchedulesLoan RequestsLibrary Details
People Process
Info.Systems
Full Te Puna Business Model
Contracted Suppliers
Libraries
OthersSuppliers
PARTNERSHIP
6
Return
Contribution
NLNZ
Bibliographic dataItem descriptionsNew item information
Industry positionRelationshipsRevenue
Bibliographic dataContracted servicesSupport
RevenueMarket share/positioningIndustry knowledge
Bibliographic dataHoldings Info & visibilityIndustry contactsIndustry knowledgeRevenueFulfilling crown outcomes
Bibliographic dataHoldings RevenueParticipation
Bibliographic dataHoldingsInfrastructureServicesSupport & TrainingLeadership
Revenues flow through but costs are subsidized
New Zealand library resources are visible, usable and attractive to New Zealanders and the rest of the world.
Te Puna Vision
Te Puna MissionThrough the collaborative efforts of New Zealand
libraries, Te Puna provides accurate, adaptive, responsive, robust and cost effective systems, to support acquisitions, cataloguing, resource sharing and discovery, delivering timely services to our New Zealand customers.
New Zealand library resources
Through the collaborative efforts of New Zealand libraries
Partnership is reflected in TP Vision
The Te Puna Business Model is a Partnership
To maximise its value we all have a role to play
Given
Challenges and Interventions
Improved discovery of NZ material from
anywhere in the world15%
Investment Logic Map
Improve participation and commitment of all
libraries to meeting Te Puna’s goals
35%
Exploit new technology to improve business
practices and expand service offering
50%
Improve the timeliness and quality of records for
NZ material provided nationally and internationally
15%
2. Streamline workflows, processes and systems to enable identification of up-to-date holdings in real time3. Expand availability of Te Puna’s metadata
4. NZ National Library able to replace records of NZ material in international catalogues (OCLC)
Improved access to a much wider amount of material at a local level
40%
A quality record for NZ material is not always
available so people can’t see what’s available
25%
Version 2.0Original ILM Workshop 28/01/10
Template Version 3.5
Last Modified 11/05/10By Karen Tregaskis
Facilitator Karen TregaskisInvestor Sue Sutherland & Janet Copsey
Reduced duplication and waste of library
services effort45%
1. Improve Te Puna’s Partnership model through education, communication, formal agreement & reporting
Enhance current or buy new software (tbc)
Key Performance Indicators
Reduced duplication and waste of library services effort (45%)KPI 1: Reduced duplication of original cataloguing of NZ materialKPI 2: Reduced number of requests that cannot be supplied due to incorrect holding information
Improved access to a much wider amount of material at a local level (40%)KPI 1: Increased lending of material not held locally at own institutionKPI 2: Increased amount of digital material accessed
Improved location of NZ material from anywhere in the world (15%)KPI 1: Increased number of international ‘click-throughs’ to NZ librariesKPI 2: Increased interloans of NZ material overseas
BENEFITSPROBLEM SOLUTIONChanges (Capital) Assets
needed
INTERVENTIONSHigh Level
Not everything is catalogued or recorded
properly in Te Puna, preventing people finding
the ‘best fit' material35%
Libraries are under increasing cost pressures
resulting in demand for better value from Te
Puna40%
5. Get record creation for NZ material to market more quickly and utilise metadata through the whole publishing chain
6. Expand Te Puna standards to meet specialised needs
1 Te Puna is the central database of collection materials and interloan support system used by 97% of NZ Libraries
Libraries are under increasing cost
pressures resulting in demand for better value from Te Puna
40%
Not everything is catalogued or
recorded properly in Te Puna, preventing people finding the
‘best fit‘35%
Exploit new technology to
improve business practices and expand
service offerings 50%
Improve participation and
commitment of all libraries to meeting Te Puna’s goals
35%
There are Short to Medium Term Challenges
Challenges
Metadata Creation & Access
Additional Services
Data Steward-
ship
Maintain Holdings
Metadata Sharing &
Reuse
There are Longer Term Challenges
Challenges
Evolving Library Focus
Role of the NUC
Digital Content
Info Provision-
ing
Enabling Discovery
That can be addressed by streamlining the Status Quo model
Operational
Strategic
SHORT MEDIUM LONG
• Leadership role
• Early metadata availability
• Fix Batch Load• SchoolsCat
• Short Bib record availability
People
Process
Systems
Information
In the Short Term
Operational
Strategic
SHORT MEDIUM LONG
And in the Short to Medium Term
• Leadership role• Data stewardship role
• Data stewardship processes
• Two metadata exchange technology• NUC record update notification• Data stewardship tools
• Enhanced metadata• Social tags• Improved vendor records
People
Process
Systems
Information
Implementing these requires the participation of all partners
Libraries
PARTNERSHIPReturn
ContributionNLNZ
Partners
Suppliers
Streamlined Status Quo Preferred
Operational
Strategic
SHORT MEDIUM LONG
NUC
and/or
WorldCat
?
5a
NewZealandLibrary
Orgs & Public
School Library
TP SearchTP CataloguingHoldings Maint
Bib Data
Support Requests
Search/Copy
Search
Help Desk Support
Holdings Maint
Holdings Updates
Bib Data
TP Subscriber Services
TP Related Services
Te Puna Service DeliverySupport NZ Libraries
Bibliographic Info Provisioning
NUC
WorldCat
Support Consults
Sync
TP Help Desk
Osmosis
NZ Libraries Cat
SchoolsCat
Longer Term Issues Need Strategic Consideration
Operational
Strategic
SHORT MEDIUM LONG
Short to Medium Lays Foundation
Metadata quality, timeliness & breadth
Enhanced metadata
Cataloguing standards
Data stewardship
And Partnership
Participation
and Leadership
The Te Puna Business Model is a Partnership
We all have a role to play to maximise its future valueAsk not what your National Library can do for you.................
Ask what we can all do for the Libraries of New Zealand !
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