2

Business Capability

2

Business Capability

Business Capability Evolves

A Business Capability is the collaboration of 4 components

People Process

Systems Info.

People in roles Performing business processes

Using business systems

To exchange and transform business information

In order to deliver Business Services

4a

Te Puna Business Capabilities

Te Puna Business CapabilitiesSupport NZ Libraries

Bibliographic Information

Provisioning

InterlibraryLoan

Administration

Library Support &

Engagement

NewZealandLibrary

TP Search ServicesTP Cataloguing Services

TP Interloan Services

Support ServicesBrokering Services

Orgs & Public

School Library

SearchCataloguing

Search

Provide Bibliographic Information comprises

Voyager – NUC etcClient AppsWorldCatWeb AppsOsmosis

Create Bib DataSearch/Edit Bib Data

Supply Bib DataMaintain Bib DataRecord Holdings

Maintain Holdings

SD&S StaffOCLC Help Desk

Bib DescriptionsLibrary Holdings

Authorities

People Process

Info.Systems

5a

NewZealandLibrary

Orgs & Public

School Library

TP SearchTP CataloguingHoldings Maint

Bib Data

Support Requests

Search/Copy

Search

Help Desk Support

Holdings Maint

Holdings Updates

Bib Data

TP Subscriber Services

TP Related Services

Te Puna Service DeliverySupport NZ Libraries

Bibliographic Info Provisioning

NUC

WorldCat

Support Consults

Sync

TP Help Desk

Osmosis

NZ Libraries Cat

SchoolsCat

InterLibrary Loan Administration

VDXIBS

Directory of NZ LibsWorldCat Registry

Borrow ItemReconcile ChargesAdmin InvoicingAdmin Payments

Finance staffSD&S Staff

Bib DescriptionsLibrary Holdings

Charge SchedulesLoan RequestsLibrary Details

People Process

Info.Systems

Full Te Puna Business Model

Contracted Suppliers

Libraries

OthersSuppliers

PARTNERSHIP

6

Return

Contribution

NLNZ

Bibliographic dataItem descriptionsNew item information

Industry positionRelationshipsRevenue

Bibliographic dataContracted servicesSupport

RevenueMarket share/positioningIndustry knowledge

Bibliographic dataHoldings Info & visibilityIndustry contactsIndustry knowledgeRevenueFulfilling crown outcomes

Bibliographic dataHoldings RevenueParticipation

Bibliographic dataHoldingsInfrastructureServicesSupport & TrainingLeadership

Revenues flow through but costs are subsidized

New Zealand library resources are visible, usable and attractive to New Zealanders and the rest of the world.

Te Puna Vision

Te Puna MissionThrough the collaborative efforts of New Zealand

libraries, Te Puna provides accurate, adaptive, responsive, robust and cost effective systems, to support acquisitions, cataloguing, resource sharing and discovery, delivering timely services to our New Zealand customers.

New Zealand library resources

Through the collaborative efforts of New Zealand libraries

Partnership is reflected in TP Vision

The Te Puna Business Model is a Partnership

To maximise its value we all have a role to play

Given

Challenges and Interventions

Improved discovery of NZ material from

anywhere in the world15%

Investment Logic Map

Improve participation and commitment of all

libraries to meeting Te Puna’s goals

35%

Exploit new technology to improve business

practices and expand service offering

50%

Improve the timeliness and quality of records for

NZ material provided nationally and internationally

15%

2. Streamline workflows, processes and systems to enable identification of up-to-date holdings in real time3. Expand availability of Te Puna’s metadata

4. NZ National Library able to replace records of NZ material in international catalogues (OCLC)

Improved access to a much wider amount of material at a local level

40%

A quality record for NZ material is not always

available so people can’t see what’s available

25%

Version 2.0Original ILM Workshop 28/01/10

Template Version 3.5

Last Modified 11/05/10By Karen Tregaskis

Facilitator Karen TregaskisInvestor Sue Sutherland & Janet Copsey

Reduced duplication and waste of library

services effort45%

1. Improve Te Puna’s Partnership model through education, communication, formal agreement & reporting

Enhance current or buy new software (tbc)

Key Performance Indicators

Reduced duplication and waste of library services effort (45%)KPI 1: Reduced duplication of original cataloguing of NZ materialKPI 2: Reduced number of requests that cannot be supplied due to incorrect holding information

Improved access to a much wider amount of material at a local level (40%)KPI 1: Increased lending of material not held locally at own institutionKPI 2: Increased amount of digital material accessed

Improved location of NZ material from anywhere in the world (15%)KPI 1: Increased number of international ‘click-throughs’ to NZ librariesKPI 2: Increased interloans of NZ material overseas

BENEFITSPROBLEM SOLUTIONChanges (Capital) Assets

needed

INTERVENTIONSHigh Level

Not everything is catalogued or recorded

properly in Te Puna, preventing people finding

the ‘best fit' material35%

Libraries are under increasing cost pressures

resulting in demand for better value from Te

Puna40%

5. Get record creation for NZ material to market more quickly and utilise metadata through the whole publishing chain

6. Expand Te Puna standards to meet specialised needs

1 Te Puna is the central database of collection materials and interloan support system used by 97% of NZ Libraries

Libraries are under increasing cost

pressures resulting in demand for better value from Te Puna

40%

Not everything is catalogued or

recorded properly in Te Puna, preventing people finding the

‘best fit‘35%

Exploit new technology to

improve business practices and expand

service offerings 50%

Improve participation and

commitment of all libraries to meeting Te Puna’s goals

35%

There are Short to Medium Term Challenges

Challenges

Metadata Creation & Access

Additional Services

Data Steward-

ship

Maintain Holdings

Metadata Sharing &

Reuse

There are Longer Term Challenges

Challenges

Evolving Library Focus

Role of the NUC

Digital Content

Info Provision-

ing

Enabling Discovery

That can be addressed by streamlining the Status Quo model

Operational

Strategic

SHORT MEDIUM LONG

• Leadership role

• Early metadata availability

• Fix Batch Load• SchoolsCat

• Short Bib record availability

People

Process

Systems

Information

In the Short Term

Operational

Strategic

SHORT MEDIUM LONG

And in the Short to Medium Term

• Leadership role• Data stewardship role

• Data stewardship processes

• Two metadata exchange technology• NUC record update notification• Data stewardship tools

• Enhanced metadata• Social tags• Improved vendor records

People

Process

Systems

Information

Implementing these requires the participation of all partners

Libraries

PARTNERSHIPReturn

ContributionNLNZ

Partners

Suppliers

Streamlined Status Quo Preferred

Operational

Strategic

SHORT MEDIUM LONG

NUC

and/or

WorldCat

?

5a

NewZealandLibrary

Orgs & Public

School Library

TP SearchTP CataloguingHoldings Maint

Bib Data

Support Requests

Search/Copy

Search

Help Desk Support

Holdings Maint

Holdings Updates

Bib Data

TP Subscriber Services

TP Related Services

Te Puna Service DeliverySupport NZ Libraries

Bibliographic Info Provisioning

NUC

WorldCat

Support Consults

Sync

TP Help Desk

Osmosis

NZ Libraries Cat

SchoolsCat

Longer Term Issues Need Strategic Consideration

Operational

Strategic

SHORT MEDIUM LONG

Short to Medium Lays Foundation

Metadata quality, timeliness & breadth

Enhanced metadata

Cataloguing standards

Data stewardship

And Partnership

Participation

and Leadership

The Te Puna Business Model is a Partnership

We all have a role to play to maximise its future valueAsk not what your National Library can do for you.................

Ask what we can all do for the Libraries of New Zealand !