melbourne grove and hambleden practice · pharmacy first scheme, a+e, extended primary care...

Newsletter SPRING2019

ExcitingnewbeginningsAs many of you are aware, following a detailed procurement process last year,Southwark CCG awarded us with a new contract for Melbourne Grove, joining thesurgery together with Hambleden Clinic. We are incredibly excited about theopportunitythispresentsinallowingustoprovidehighqualityhealthcaretoallpatientsregisteredatbothsurgeries.

Forourfirstyear,wewillbeworkingfromboththeexistingMelbourneandHambledensites,andfromJuly2019patientswillbeabletobeseenateithersiteoftheirchoice.FromApril2020wewillbemovingbothpracticesintothenewDulwichHealthCentre,whichisgoingtobeawonderfulpurpose-builthealthcentre,co-locatedwithanumberof community services. Wehope that our practice teamswill be able to workmorecloselywiththeseotherservicesinthebuilding,suchasGSTTandKCHoutpatients,toallowustoprovidemorespecialistandbespokeservicestoalloutpatients.

This isawonderfulopportunityforall,butweareawarethatmanypatientsmayhavequestions about themerger and themove toDHC,alongwith good ideas about howservicesmightbeshapedtosuittheirneeds.Assuch,Ihaveincludedinformationabouthow to join our Patient Participation Group within this newsletter. We will also beholdingsomedrop-insessionswithinthepracticeasanopportunityforanypatientstochattoourteamaboutthechangesahead,andwelookforwardtoworkingwithyouallintheseexcitingtimes.

Contactus(comments,complaints,andideas):02082990499(MG) 02072741846(HD)

souccg.mgmp@nhs.net souccg.hambledenclinic@nhs.net

OpeningTimes

Monday 8am–6:30pm

Tuesday 8am–6:30pm

6:30-8pmHambleden

Wednesday 8am–6:30pm

Thursday

8am–6:30pmFriday

9am–1pm

MelbourneGrove

(Pre-bookedonly)

Saturday

8am–6:30pm

DrJonathanLove,ClinicalLeadGP

MelbourneGroveandHambledenPractice

WelcomingournewfriendsatHambleden

DulwichMedicalCentre–anupdate

Ournewteam–seeingtherightclinicianattherighttime

PrideinPractice–ourLGBTQIfriendlypractice

Inthisissue:

Date Time Place

30/05/2019 16.00-17.00 Hambleden

11/06/2019 11.00-12.00 MelbourneGrove

27/06/2019 11.00-12.00 Hambleden

09/07/2019 11.00-12.00 MelbourneGrove

30/07/2019 11.00-12.00 Hambleden

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MelbourneGroveandHambledenPractice

OurtwofantasticPPGshaveunitedtoprovideavoiceforourpatientsacrossbothofourpracticesites,andtohelpusinourplannedmovetotheDulwichHealthCentrein2020.

WearelookingforenthusiasticmemberstojoinourPPGteam,sopleasedogetintouchifyouwouldliketobeincludedinourmailinglist.OurnextPPGmeetingwillbeWEDNESDAY15thMAY2019at6:30pmatHambledenPractice

Wewillalsobeholdinganumberofpatientdrop-ineventsinthepractice,pleaseseeourwebsiteandpostersinthereceptionroomforfurtherdetails.

JohnKingandJudyHaken(JointPPGchairpersons)willprovideregularPPGupdatesinthisnewsletterandonline

JudyHaken-ActingJointChairofPatientParticipationGroup(PPG)

IhavelivedandworkedinSouthwarkformostofmylifeandhavefollowedwithinteresttheplansforanewHealthCentreontheDulwichHospitalsite.IjoinedthePPGattheMelbourneGrovepracticein2017.IwantedtoseeiftherewasanythingIcouldcontributetosupporttheworkbeingdoneinpreparationforthepracticemovingtothenewhealthcentre.Iamparticularlyinterestedinseeingthegroupworkingwiththepracticetostrengthentherelationshipbetweenthepracticeandpatients.Alsointhegroupweprovidethepatients’perspectivetoensureservices,plansandactivitiesrespondtopatientneedsandpriorities.

JoinourPatientParticipationGroupfornews,viewsandsharinggoodideas

Meettheteam:DrJonathanLove

Many of you will know me fromMelbourne Grove, where I haveworked as Clinical Lead GP since2014. This has been a period ofrealchangeingeneralpracticeandthe whole team and I are veryexcited about the opportunitiesahead with our move to DulwichHealthCentre.My role is varied across both theMelbourneGrove and Hambledensites, but also in assisting theSouthwark CCG and IHL GPFederation.I run specialist services at thepractice included a clinic forpatients with long-term pain, soplease enquire at reception if youwouldlikemoredetailsofthis.I believe strongly in helping ourmost vulnerable patients as apriority, and as suchwe have rundedicated schemes for homelesspatients, refugees, veterans, LGBTandBAMEgroups.I am enthusiastic and excited towelcome our Hambleden patientsand hope we can provideinnovative services for the needsofall.

The Melbourne Garden Project – a brush with royalty!

In February, Lambeth GP Food Co-op (http://lambeth.gpfoodcoop.org.uk) celebrated

their 6th Birthday. Our practice team was invited along to the birthday celebrations, in

recognition of the hard work of our own ‘social prescribing’ team, the Garden Project.

Dr Love (GP), Golam Morshed (manager) and the Melbourne Grove Gardening Team

were lucky enough to meet HRH The Duchess of Cornwall at this event, and we were

inspired to hear the work of other local social prescribing and voluntary opportunities.

If you would like more information about the Garden Project, or other local

volunteering opportunities or social prescribing, please see our practice website or

https://communitysouthwark.org/

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MelbourneGroveandHambledenPractice

Newfacesandnewroles:specialistcareatthesurgeryInresponsetoincreasingpatientdemand,weareincreasingournumbersofpre-bookableappointments.

Wherepossible,pleasePRE-BOOKyourappointment,availableupto4weeksinadvance.Inparticularfor,thisallowscareplanningfor:

• Results• Long-termconditions• Follow-up

ThiswillfreeupourSAME-DAYaccess,whicharereservedforpatientswithURGENT/EMERGENCYproblemsonly.

Whereverpossible,pleasefirstvisitourwebsiteandcompleteaneConsult–asthisalsofreesupourtelephonelines,andisaneasywayofgettingmedicaladvice,butalsoinadministrativequeries(suchasrequestingFitNotes).Ifyouregisterforonlineaccess,youcanbookanappointmentwithouteveningringingthesurgery!Pleaseaskatreceptionforhelpinsettingupandusingtheseservices.

Wehavemanynewcliniciansnowworkingatthepractices,whoofferspecialistexpertiseandworkalongsideyourGPdoctor.Itmaybeconfusingtoknowwhoisbestplacedtosuityou,sopleasespeaktoourreceptionistsforhelp.

Front-desknavigationtoalternativeservicese.g.PharmacyFirstScheme,A+E,ExtendedPrimaryCareService,Voluntarysector(e.g.AGEUK),SouthwarkCouncil,socialservices,districtnursing,CitizensAdviceBureau.Medicalreportsrequests

Woundcare,dressings,long-termconditionschecks(COPD,asthma,diabetes),travelclinic,immunisations,screening(bowelbreastandcervical),contraception

Forpatientswithdepression,anxiety,stress,bereavement,anger,psychosis,substancemisuse.Careplanningforpatientswithexistingseverementalillness(e.g.bipolar,schizophrenia),andlearningdisability.Referralse.g.talkingtherapies,Psychiatry,SouthwarkWellbeingHub

Over-40sNHShealthcheck,Newpatienthealthchecks,fluvaccinations,measurementssuchasweight,height,BP,holisticcareplans,phlebotomy(bloodtests),ECG

Long-termconditionsmanagement(e.g.diabetes,hypertension),includinggroupconsultations,medicationrequestsandmedicationsafetyreviews

Samedayurgentappointments,emergencycare,homevisitrequests(urgentandplannedcare),palliativecare.Willdiagnose,arrangeprescriptions,andrefer

Forurgentsame-dayappointments,plannedfollow-up,Candiagnose,prescribeandreferforallpatientsexceptpregnantwomenandchildrenunder2

Formedicalcomplexity,multiplelong-termconditions,end-of-lifecare,safeguarding,6-weekbabychecks,specialistclinicse.g.pain,complexdiabetes,paediatric,minorsurgery,implants/coils.Alsoincludingtelephoneandvideoconsultations,andeConsult

PRACTICENURSEMENTALHEALTHNURSE

GPPHARMACISTGPPARAMEDICADVANCEDPRACTITIONER

CARENAVIGATOR

HEALTHCAREASSISTANTGPDOCTOR

MelbourneGroveandHambledenPractice

LGBTFOUNDATION–PrideinPracticeInMarch,SouthwarkCCGinvitedusto lookaroundourfuturehome,theDulwichHealthCentre.WewerereallyhappytobejoinedbyournewfriendsandcolleaguesfromtheLGBTFoundation.RecognisingthedifficultiesfacedbyLGBTQpatientsinaccessingequitablehealthcare,wehavebecomeoneofthefirstpracticesinLondontosignupto the “Pride in Practice” scheme. We believe that our patients deserve the best care and health outcomespossible,irrespectiveofsexualorientation,andassuchweareexcitedtoembarkonfutureprojectswiththeLGBTFoundationoverthecomingmonths.Pleasevisithttps://lgbt.foundation/prideinpracticeformoreinformation.

Ifyouarea lesbian,gay,bisexualortranspatientandwouldliketospeaktoaclinicianregardinganyhealthconcerns you may have, please domake an appointment with us, safe in the knowledge that you will betreatedwithequality,dignityandcompassion,byourspeciallytrainedworkforce.

Inthenextissue:

• Overcomingchronicillness–ourpatientsgivetheirstoriesabouthowtheyhavebeenhelpedtoovercometheirownillhealthbyhelpingothers

• ParkRunPractice–fitnessandfunforbothstaffandpatients!

• VeteransFriendlyAccreditation–specialinformationforourpatientsfromthearmedforces

• Foodvouchers–helpingintimesofneed

MelbourneGroveandHambledenPractice

MelbourneGroveEastDulwich

LondonSE228QN

02082990499souccg.mgmp@nhs.net

DenmarkHillBlanchedowneLondonSE58HL

02072741846souccg.hambledenclinic@nhs.net

Twitter:@MelbourneGrove