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MENTAL HEALTH SOFTWARE MAY 2019
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C O N T E N T S
Introduction
Defining Mental Health Software
FrontRunners (Small & Enterprise Vendors)
Runners Up
Methodology Basics
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This FrontRunners analysis is a data-driven assessment
identifying products in the Mental Health software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for Usability (x-axis) and User Recommended (y-axis). FrontRunners then plots 10-15 products each on a Small Vendor and an Enterprise Vendor graphic, based on vendor business size, per category.
In the Mental Health FrontRunners infographic, the minimum qualifying scores were 3.40 for Usability and 3.29 for User Recommended.
To be considered for the Mental Health FrontRunners, a product needed a minimum of 20 user reviews published within 18 months of the evaluation period. Products needed a minimum user rating score of 3.0 for both Usability and User Recommended.
I N T R O D U C T I O N
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INTRODUCTION
The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic.
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Mental Health Electronic Medical Records (EMR) software
automates the clinical operations of mental and behavioral health providers, allowing them to create, store, and update digital patient notes, demographics, histories, medications, assessments, and more. Software Advice’s FrontRunners is focused on the North American Mental Health EMR software market. We identify the following set of core capabilities for the Mental Health EMR software category. The
software must cater specifically to mental/behavioral health practices and offer charting/patient records/notes, order entry, decision support, automated coding assistance, and ONC-ATCB certification, as well as at least one of the following: clinical interoperability, patient portal, and/or e-prescribing.
D E F I N I N G M E N TA L H E A LT H S O F T WA R E
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For each individual rating in both the Usability and User Recommended criteria, the methodology
weighs recent reviews more heavily.
F R O N T R U N N E R S ( S M A L L & E N T E R P R I S E V E N D O R S )
FRONTRUNNERS® FOR MENTAL HEALTH, MAY 2019
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F R O N T R U N N E R S S C O R E S
( S M A L L V E N D O R S )
TOTAL SCORE
USABILITY SCORE
USER RECOMMENDED
SCORE
1 Praxis EMR 9.88 5.00 4.88
2 Sevocity EHR 8.59 4.50 4.09
3 RxNT Suite 7.97 4.19 3.78
4 Epitomax 7.50 3.78 3.72
5 CarePaths EHR 7.42 3.75 3.67
6 NueMD 7.27 3.66 3.60
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F R O N T R U N N E R S S C O R E S
( E N T E R P R I S E V E N D O R S )
TOTAL SCORE
USABILITY SCORE
USER RECOMMENDED
SCORE
1 InSync 9.05 4.61 4.44
2 Azalea Health 8.62 4.34 4.28
3 EpicCare 8.00 3.96 4.05
4 drchrono 7.94 4.02 3.91
5 Kareo Clinical 7.93 3.99 3.94
6 NextGen for Behavioral Health 7.69 3.87 3.82
7 AdvancedMD 7.67 3.81 3.86
8 CareLogic 7.28 3.70 3.58
9 Practice Fusion 6.72 3.41 3.30
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R U N N E R S U P
75Health
A.I.med
A+ DELPHI Psychotherapy Billing Software
AbelMed
Absolute EMR
AccuPoint
Agastha EHR
Alleva
AlphaFlex
AppointmentsEverywhere
AZZLY
Benchmark Systems
BestNotes
BreezyNotes EHR
Catalyst - DataFinch Technologies
CentralReach
Cerner Millennium
Cerner PowerWorks Practice Management
Cerner Specialty Practice Management
Chiron Health
Clarity Healthcare
ClientTrack by Eccovia Solutions
ClinicSource
ClinicTracker Connect
CollaborateMD
Compulink
Credible Behavioral Health
CureMD Platform
Cx360
DoctorConnects
Dr Cloud EMR
e-MDs Chart
EHR YOUR WAY
electronic Clinical Record
EMRDoc
EMRx
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eNotes
eSolutions Suite
eTHOMAS
EZClaim
FollowMyHealth
Forcura
HARMONY Medical
Harris CareTracker
HCS Interactant
Healthland Centriq
Helper
HIPAA Compliance Software
Hushmail
ICANotes
iCouch
InputHealth
Intelligent Medical Software
iSALUS EHR
Juno EMR
KaleidaCare Solutions7
KASA EMR
Kipu Systems
Luminello
M2Select
mCase
MEDENT
MedEZ
MedGre
Medical Mastermind
MedicsDocAssistant EHR
MedicsPremier
Medisoft Clinical
MEDITECH EHR
MedLedger
Mimo Progress Note
MOSAIQ
MTBC Practice Management
myEvolv by Netsmart
Netsmart Insight
Netsmart myAvatar Suite
nTreatment
OnCall Health
Online Appointment Booking
OpenEMR by Open Med Practice
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OpenMRS
Optum Physician EMR Suite
Orchestra One
Oscar EMR by Oscar McMaster
OwlPractice
Pacifica
PAI Software Portfolio
Patient Chart Manager EHR
PatientClick Suite
Penelope by Athena
Perfect Care EHR
PIMSY Mental Health EHR
Practice Mate
Practice Perfect EMR
PracticeSuite
PrimeCare
PrognoCIS
Pronto EMR
PsychConsult Provider
PsychSurveys
Psyquel
QuickPractice
Radekal
Sharenote
Shrinkrapt
Sigmund
Simple Interact
SOAPware
SpringCharts EMR
Sunwave
Teladoc
Therabill
TheraManager DocuTrac
Therap
TheraPlatform
Therapractic Management Systems
Therapy Partner
TherapyCharts
TherapyMate
TherapyNotes
TheraScribe
ThinkHealth
Titanium Schedule
TotalMD
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Valant
WeCounsel
Welligent EHR
WritePad EMR by 1st Provider’s Choice
WRS Health EHR
YellowSchedule
ZenCharts
Zentake
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The FrontRunners methodology assesses and calculates a
score for products on two primary dimensions: Usability on the x-axis and User Recommended on the y-axis.
The Usability score is a weighted average of user ratings including:
• End-user ratings of one to five stars on the product’s ease of use.
• End-user ratings of one to five stars on the product’s functionality.
The User Recommended score is an overall weighted average of scores including:
• End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
• End-user ratings of one to five stars on how likely they are to recommend the product to others.
There are up to two FrontRunners graphics for each market, one Small Vendors and one Enterprise Vendors graphic. The Small Vendors graphic highlights qualifiers from smaller (by employee size) vendors, while the Enterprise Vendors graphic displays qualifiers for larger (by employee size) vendors.
M E T H O D O L O GY B A S I C S
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METHODOLOGY BASICS
Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews published within 18 months of the start of the analysis period across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com, and getapp.com.
Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphics is based on vendor employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic.
1 In the event fewer than 10 products qualify for either a Small Vendors or Enterprise Vendors FrontRunners graphic, the vendors that do qualify will be combined into a single graphic.
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