micros retail asia pacific

Developing an Effective Loss Prevention Roadmap

in an Omni-Channel Environment

Presented by Graeme BergmeierDirector of Operations, MICROS-Retail Asia Pacific

With over 40 years

With over 40 years experience with MICROS in providing IT systems to the three MICROS verticals: Retail, Food and Beverage and Hospitality and direct

involvement with MICROS loss prevention analytics for the past ten years, Graeme has extensive knowledge of the loss prevention requirements of

these industries.

Introducing Graeme Bergmeier

Global Shrink Overview

The average shrink at a retailer in India is 2.7%(the largest percentage of any country in the world.)

For an Indian retailer that does $100,000,000.00 USD (₹5,898,040,000.00 INR) in revenue per year, that amounts to

$2,700,000.00 USD or approximately:

₹159,244,962.71 INR annual losses

Average Indian Retail Shrink in Rupees

Where/How Employees Steal

POS Fraud Value – identified theft

10% of your employees would never steal from you.10% of your employees look

for every opportunity to steal from you.

Are my Employees Honest?

10%10% 80%

80% of your employees are opportunistic based on many

factors.

10%

30%

40%

50%

70%

20%

80%

60%

8 of 10 Employees decide to steal or not based on internal controls

Merchandise

Cash

POS used as till to add up value of order

Guest hands over cash for full value

Once guest has moved on, all items are removed and a low value item entered instead

$0.50 goes into the till, $34.45 goes into the pocket…..allegedly!

XBRi - Theft or operator error? You make the call!

Where Business Intelligence and Loss Prevention meet

Global customers

BI Meets Employee Fraud

250 chains aroundthe globe

• Refund Fraud

• Pass Off’s

• Unauthorized Discounts & Price Overrides

• Line Voids, Post Voids & Cancels

• Gift Card Fraud

• Sales Under Threshold

• Coupons & Promotional Pricing

• Employee Discount Abuse

How Employees Steal - POS

Focus on Key KPI’s

Risk Activity and ROI Dashboard

Visualize Data

Exception Reporting

Trends & Alerts

Tie to Video

Mobilize Analysts & Users

Skilled LP Analyst

Are You Ready?

Be Prepared!

• Cultural

• Human Resources

• Theft/Policy/Training

• Professional Analysts and Interviews

Week -4 Week -3 Week -2 Week -1 Interview Week 1 Week 2 Week 3 Week 4 $960,000.00

$970,000.00

$980,000.00

$990,000.00

$1,000,000.00

$1,010,000.00

$1,020,000.00

$1,030,000.00

$1,040,000.00

$1,050,000.00

Series1

Soft ROI

• Sales Uplift

• Margin Gains

• 11.5 Factor Dishonest Employees

Retail Shrink in India – 2.7 %Employee Losses – 1.1%

For $100,000,000 USD or $1.1M Or ₹62.6 INR

20% Reduction= $220,000 profits or ₹ 12.8 INR

Hard ROI

Face the Biggest Losses (employee)

Layer in BI & Technology

Deal with Exceptions

Keep the 80% Honest

Thank You