minding your own business - testbash 2 talk

Lisa  Crispin  Copyright  2013  

Co-­‐author  of  Agile  Tes:ng:  A  Prac:cal  Guide  for  Testers  and  Agile  Teams,    Addison-­‐Wesley  2009  (and  now  working  on  More  Agile  Tes:ng)  

TestBash2.0  Brighton,  UK  

Mission  Impossible?  Deliver  business  value  in  a  -mely  manner,  at  a  sustainable  

pace  

As  impossible  as…?  

Stakeholders  ask  for  the  “what”  

 Need  to  know:  Why?  Who?  How?    

How  can  we  learn  what  we  need  to  know?  

And  aren’t  we  already  doing  enough?  

Mul:-­‐  discipline  skills  Expert  /  Discipline  skills  

Need  testers  with  T-­‐shaped  skills  

Some  ways  to  learn  about  the  business…  

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Stakeholders  /  personas   Impacts  

Possible  deliverables  

Possible  deliverables  

For  more,  see:  Impact  Mapping  by  Gojko  Adzic,  2012  

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Many  techniques,  eg:  • Mind  mapping  •  Story  mapping  

•  Drawing  on  whiteboard  •  Do  you  have  others?  

Copyright  2012  Lisa  Crispin,  Janet  Gregory.  

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Produc:on  support  costs  cut  >  50%  

•  Reducing  mistakes  •  High  value,  low-­‐hanging  

fruit  

Stakeholders  want  to  give  us  the  “whats”:  deliverables,  implementa:ons  

We  need  to  find  out  the  “whys”  

Need  closer  look  at  stars  

Maybe  we  just  need  a  beeer  telescope  

“We  need  to  enter  nega-ve  promo-on  values”  

“Copy  the  CSR  system,  and  make  that  into  a  point  of  sale  system”  

Domain  knowledge  enabled  us  to  simplify  

Listen  to  customers    Customer  support  is  a  great  feedback  channel!    

Your  stories?