ministry of commerce innovative investors services
Post on 31-Mar-2015
215 Views
Preview:
TRANSCRIPT
Ministry of Commerce
Innovative Investor’s Services
Ministry of Commerce
Ministry of Commerce VisionMinistry of Commerce Vision
Bahrain Investor’s Center as Case StudyBahrain Investor’s Center as Case Study
Investment Climate AttributesInvestment Climate Attributes
Agenda
Initial Outcome (Result)Initial Outcome (Result)
Ministry of Commerce
MOC Vision “ To make Bahrain a global and competitive marketplace clustered
around knowledgedriven economy and to ,
become a model forinnovation and timely
customer services”
“To make Bahrain a global and competitive marketplace clustered
around knowledge driven economy, and to
become a model for innovation and timely
customer services”
Ministry of Commerce
Investment Climate Attributes
Based on World Bank Investment Climate Attributes …Based on World Bank Investment Climate Attributes …
SimplicitySimplicitySimplicitySimplicity
Single VisitSingle VisitSingle VisitSingle Visit
Democratic/OpenDemocratic/OpenEnvironmentEnvironment
Democratic/OpenDemocratic/OpenEnvironmentEnvironment
Legal ProtectionsLegal ProtectionsLegal ProtectionsLegal ProtectionsLow CostsLow CostsLow CostsLow Costs
SERVICE OrientedSERVICE OrientedDeliveryDelivery
SERVICE OrientedSERVICE OrientedDeliveryDelivery
TransparencyTransparencyTransparencyTransparencySpeedSpeedSpeedSpeed
InvestorInvestorSatisfactionSatisfactionInvestorInvestor
SatisfactionSatisfaction
Ministry of Commerce
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
TransparencyTransparency
Where we are now:Online Information about businesses (50,000 company
records )
57 Services online ( G2G, G2C,G2B)
Business Inquiry ( Specific & General)
Electronic Gazette
Where we came from:
• Manual Operations, process & records
• Mandatory Personal Visits for all services
Ministry of Commerce
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
Capital Capital Direct Direct InvestmeInvestmentnt$ $ 1,000,000,1,000,000,000000Where we are now:
• Multiple delivery channels • Professional Services • One stop shop Services• Leveraging leading edge technologies
Professional Body
EDB
BMA
E & Y
KPMG
Pricewaterhouse
Jawad Habib
AlMohmood & Zu'Bi
Qays H. Zubi
Service Oriented DeliveryService Oriented Delivery
Where we came fromSingle delivery channelHuman Intervened Process
Where we came fromSingle delivery channelHuman Intervened Process
Ministry of Commerce
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
• Manual to Automatic
• Reduced Human Interventions
• Speedy Services
• Online Access to information
• Real Time Processing
Low CostsLow CostsCost OptimizationCost Optimization
•Average growth FDI is 4%
•Growth of C/R 23%
Ministry of Commerce
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
• Established regulatory framework …Company, Commercial, IPR, eTransaction …
• Property ownership
• Membership of International Organizations … WTO, WIPO …
• Corporate Governance• Anti money laundering
… World Check …
Legal ProtectionsLegal Protections
Ministry of Commerce
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
• Parliament
• Transparency of information/systems/decisions
• Membership of WTO means we play by the rules
• Partnership with the private sector
Democratic/Open EnvironmentDemocratic/Open Environment
Ministry of Commerce
Rationalization of forms (single application form), fees, procedures
One-Stop Shop … everything under one roof …
e-payment &
Online Services 24/7
Simplicity & SpeedSimplicity & Speed
Company Registration:2 Working Days process
Renewal :e- channels no need for visit
Other Amendments:2 Working Day process
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
Ministry of Commerce
“ A single contact point for all commercial
licensing”
“A single contact point for all commercial
licensing”
Single VisitSingle VisitSimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
Ministry of Commerce
Bahrain Investors CenterBahrain Investors Center
NGO’s & Private sectorNGO’s & Private sector
Government SectorGovernment Sector
Public private partnership
• Ministry of Labour• BMA• Ministry of Health • Ministry of Information• Ministry of Industry• Ministry of Municipalities• Ministry of Electricity• Ministry of Interior• Ministry of Justice
• Microsoft
• EDB
• Chamber of Commerce
• Batelco
• E&Y
• Qais Al Zu’bi
• Ahli United Bank
• KFH House
• Supreme council for Women
Ministry of Commerce
Today & Tomorrow
80 % of the Commercial Registration can be completed within 24 hours.• 10 % Of the Commercial Registration can be completed in Less then 5 Days.• 10 % For special projects
The average time to Get a Commercial Registration approved by all the official parties is between 2 to 5 weeks.
•There is no cooperation between the official parties from the investors point view.
Previous Situation Previous Situation Previous Situation Previous Situation Current SituationCurrent SituationCurrent SituationCurrent Situation
Other
Ministries
Other
Ministries
Ministry
C
Ministry
C
Ministry
B
Ministry
B Ministry
A
Ministry
A
Other
Ministries
Other
Ministries
Ministry
C
Ministry
CMinistry
B
Ministry
B
Ministry
A
Ministry
A
Ministry of Commerce
Investor Center Business Model
Executive CommitteeExecutive Committee
Official
Services
Official
Services
Financial
Services
Financial
Services
Professional
Services
Professional
Services
Awareness
Services
Awareness
Services
e Investors Services e ChannelsInvestors Services Center
Multifunction Staff
Audit ServicesCustomer Relation
Integrated DatabaseTech
nic
al Su
pp
ort
Serv
ices
Legal A
dvis
ory
Serv
ices
Serv
ices
En
han
cem
en
t
Single Visit At BICSingle Visit At BIC
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
Ministry of Commerce
Successful Stories
Ministry of Commerce
PSPS
WorkWork /HomeHome
ICSICS
e-Cafee-Cafe
MobileMobile
KioskKiosk
MoLSAMoLSAPartnersPartners
MOFNEMOFNE
MunicipalityMunicipality MOIMOI DRSDRSCIOCIO
MOJMOJ
HealthHealth InteriorInterior
e Investor Concepte Investor ConceptNext Step
MoLSAMoLSAPartnersPartners
MOFNEMOFNE
MunicipalityMunicipality MOIMOIDRSDRSCIOCIO
MOJMOJ
HealthHealth InteriorInterior
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
SimplicitySimplicity
Single VisitSingle Visit
Democratic/OpenEnvironment
Democratic/OpenEnvironment
Legal ProtectionsLegal ProtectionsLow CostsLow Costs
SERVICE OrientedDelivery
SERVICE OrientedDelivery
TransparencyTransparencySpeedSpeed
InvestorSatisfactionInvestor
Satisfaction
Ministry of Commerce
Initial Outcome (Result)
•Increase in Web Uptake
•Redeployment of Back Office Staff (8)
•More Revenue Opportunities
•Net Saving of US$ 500,000 appox.•Average growth FDI is 4% •Growth of C/R 23%•Customer Satisfaction
Ministry of Commerce
Customer Appreciation
كتبت: أماني الخياط• التجارة تصدر السجل التجاري في نصف ساعة“•
“المعامالت توجه لتكثيف العمل اإللكتروني إلنجاز
Ministry of Commerce
Customer Appreciation
تحقيق: لطفي نصر•المستثمرون ورجال “•
األعمال: نحصل على السجل التجاري خالل
“ دقيقة30ونجح وزير التجارة .......“•
في تجميع معظم الوزارات أو الجهات
المعنية تحت سقف واحد وألول مرة في تاريخ
...“البحرين.
Ministry of Commerce
“ MOC portal has been selected by WSA as one of the world top
e-content 5”
Prof. Peter A. Bruck
Chairman of WSA
“MOC portal has been selected by WSA as one of the world top
5 e-content”
Prof. Peter A. Bruck
Chairman of WSA
“ Your vision, dedication and effort in promoting e-commerce and transparency have led the ,foundation of the ICT industry
not only in Bahrain, butthroughout the Arab region ”
Bill Gates
Chairman of Microsoft
“Your vision, dedication and effort in promoting e-commerce and transparency have led the foundation of the ICT industry,
not only in Bahrain, but throughout the Arab region ”
Bill Gates
Chairman of Microsoft
World Recognition
Ministry of Commerce
Lessons learnt
• Clear Vision & Mission
• Dedicated Team
• Partnering with the right people
• Creating a collaborative environment for operation
• Leveraging Technology
Ministry of Commerce
Thanks …
All Under One Roof to Serve The Investors …
Our journey has just started
top related