multi vendor service o malley

Multi-Vendor ServicesContact: Dan O’Malley

Title: District Manager

PH: 972-821-5108

Email: dan.o’malley@banctec.com

Web: http://www.banctec.com/services/multi-vendor-services

BancTec Corporation Overview

Headquarters – Irving (Dallas), Texas ; Founded 1972Employees – over 1,700 in 14 countriesClients – 2,000+ 250+ Customer Engineers in the U.S. Private Company – Annual SEC filings available

Lines Of BusinessTransaction and document content solutions

ManufacturingEngineeringSystems IntegrationSoftware Products

Maintenance services (MVS)Complex transaction business process outsourcing (BPO)Document scanning and archive services

Global Business Units:Americas , EMEA, Emerging Markets

BancTec Supported Technologies & Products

Item & Cash Transports BancTec

IBM 3890 and High speed printersNCR , all transports

Unisys, all transports & proofUnisys Clear path and V560 Mainframes

FUJI, all models

G&D currency sorters (G&D contract)

Scanning Systems BancTec, all models

FUJI, all modelsKleindienst, all models

PanasonicDigital Check Branch capture

Print Systems IBM 3900/4000/4100IBM mid range ( 6x00)

DelphaxRoll Systems International

Desktop mid range Printers Printronix Printers

LexmarkHP

Mail SystemsGBR

Sensible Technology Ultra

Mail CraftersInsercoDuplo

Formax, all modelsBri-Lin, all models

Software TechnologyNetworks

DatabasesOracleDB2

Net Apps

Core Competency BancTec Service

Formax FD 6900 AutoMix 3 (with optional furniture)

Formax FD 6100

Formax FD 6202 InsertersBri-Lin Infinity Solutions

Pressure Seal Processing

Bri-Lin Infinity Solutions FFT-5 Paper Folder/Tabber SystemsDuplo DF 915 Automatic

Folder

Service Solutions For Every Environment

Tabletops -

Service Solutions for Every Environment

Mailcrafters Pro Mailer 6.0

GBR AutoSET 18 High Speed Inserter

Production Inserters -

High Powered On-Line 438 Smart Feeder

CAS 52 Print Finish

GBR CAS 38 PBA Feeder with cross folder

420T Smart Feeder

Service Solutions for Every Environment

Folders, Sealers, Tabbers, Binders & More…

High Speed IBM TM / Ricoh TM Printers

Nation wide support for IBM TM / Ricoh TM high speed printers

Customers/Partners

G&D – cash sortingDelphax – high speed printingDatacard Group– ID card manufactureiVu – medical CSC – financialSymco Group – financialBri-Lin / Formax – document finishingGBR – Direct MailResellers - BancTec product

Why BancTec ServiceFIRST?

We provide Excellent SERVICE putting the customer needs FIRST

Total Customer First Commitment

Multi Vendor – Specialists

Proven Mission Critical Support Capability

National Coverage 7x24

Well Staffed Infrastructure and Support Network

Comprehensive & Efficient Logistics systems

Trained Staff with Industry Specific Experience

Ongoing Customer Satisfaction Improvement

Real People for Real Issues

24 hour Call Dispatch

Staffed 365 days a year

Consumable Supplies Sales

Logistics Tracking

Management Reporting

Automatic Escalation

National Call Dispatch & Logistics Center

Manages Parts InventoryTracks Service Calls Uptime, Response time, MTTRAutomatic & Field Driven Escalation Process

Knowledge Management Drives Improvements FieldFactoryProductResearch & Development

Investment in Quality

US , Canada, Puerto Rico 100+ Service Centers

400+ Stocking Locations $90 Million Parts Inventory 250 Field Technicians

We’ve Got You Covered!

BancTec U.S. Service Locations

BancTec U.S. Coverage Map

Proven Track Record

“Our GBR 420T is a critical part of our IT printing operation. We switched to BancTec service because of their reliability and great service. BancTec’s pricing structure was easy to understand and quite favorable that allow for service and parts to be inclusive.

BancTec’s ability to service all products in our printing operations in Information Technology’s Operations Center has simplified our service call placement. BancTec’s response, reliability and communication have made the switch to BancTec one of the easiest and best service decisions we could have made.”

Respectfully,

Luther Bowens

Systems and Operations Manager

Indianapolis Public Schools

Proven Track Record

“It is such a good feeling to know that we have vendors who are so willing to help and makes me glad that they are part of the BancTec team that is taking care of our shop.”

Ellen K. TarrSenior Operations AnalystCheck Processing Administration

"BancTec is a strategic, third-party service partner with G&D America.  The BancTec management and field service team are professional, experienced, and customer focused."

John Morosini, Jr. Vice President, Field Services & Technical Operations Giesecke & Devrient America

Come Join Our Esteemed Client List

Why BancTec?

Experience

Proven Support Infrastructure

Leader in Mission Critical Equipment Maintenance

Commitment to Equipment Uptime

Customer References

Customized Service Options

Service Level Guarantees

Multi-Vendor Services

Thank You