multi vendor service o malley
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Multi-Vendor ServicesContact: Dan O’Malley
Title: District Manager
PH: 972-821-5108
Email: dan.o’[email protected]
Web: http://www.banctec.com/services/multi-vendor-services
BancTec Corporation Overview
Headquarters – Irving (Dallas), Texas ; Founded 1972Employees – over 1,700 in 14 countriesClients – 2,000+ 250+ Customer Engineers in the U.S. Private Company – Annual SEC filings available
Lines Of BusinessTransaction and document content solutions
ManufacturingEngineeringSystems IntegrationSoftware Products
Maintenance services (MVS)Complex transaction business process outsourcing (BPO)Document scanning and archive services
Global Business Units:Americas , EMEA, Emerging Markets
BancTec Supported Technologies & Products
Item & Cash Transports BancTec
IBM 3890 and High speed printersNCR , all transports
Unisys, all transports & proofUnisys Clear path and V560 Mainframes
FUJI, all models
G&D currency sorters (G&D contract)
Scanning Systems BancTec, all models
FUJI, all modelsKleindienst, all models
PanasonicDigital Check Branch capture
Print Systems IBM 3900/4000/4100IBM mid range ( 6x00)
DelphaxRoll Systems International
Desktop mid range Printers Printronix Printers
LexmarkHP
Mail SystemsGBR
Sensible Technology Ultra
Mail CraftersInsercoDuplo
Formax, all modelsBri-Lin, all models
Software TechnologyNetworks
DatabasesOracleDB2
Net Apps
Core Competency BancTec Service
Formax FD 6900 AutoMix 3 (with optional furniture)
Formax FD 6100
Formax FD 6202 InsertersBri-Lin Infinity Solutions
Pressure Seal Processing
Bri-Lin Infinity Solutions FFT-5 Paper Folder/Tabber SystemsDuplo DF 915 Automatic
Folder
Service Solutions For Every Environment
Tabletops -
Service Solutions for Every Environment
Mailcrafters Pro Mailer 6.0
GBR AutoSET 18 High Speed Inserter
Production Inserters -
High Powered On-Line 438 Smart Feeder
CAS 52 Print Finish
GBR CAS 38 PBA Feeder with cross folder
420T Smart Feeder
Service Solutions for Every Environment
Folders, Sealers, Tabbers, Binders & More…
High Speed IBM TM / Ricoh TM Printers
Nation wide support for IBM TM / Ricoh TM high speed printers
Customers/Partners
G&D – cash sortingDelphax – high speed printingDatacard Group– ID card manufactureiVu – medical CSC – financialSymco Group – financialBri-Lin / Formax – document finishingGBR – Direct MailResellers - BancTec product
Why BancTec ServiceFIRST?
We provide Excellent SERVICE putting the customer needs FIRST
Total Customer First Commitment
Multi Vendor – Specialists
Proven Mission Critical Support Capability
National Coverage 7x24
Well Staffed Infrastructure and Support Network
Comprehensive & Efficient Logistics systems
Trained Staff with Industry Specific Experience
Ongoing Customer Satisfaction Improvement
Real People for Real Issues
24 hour Call Dispatch
Staffed 365 days a year
Consumable Supplies Sales
Logistics Tracking
Management Reporting
Automatic Escalation
National Call Dispatch & Logistics Center
Manages Parts InventoryTracks Service Calls Uptime, Response time, MTTRAutomatic & Field Driven Escalation Process
Knowledge Management Drives Improvements FieldFactoryProductResearch & Development
Investment in Quality
US , Canada, Puerto Rico 100+ Service Centers
400+ Stocking Locations $90 Million Parts Inventory 250 Field Technicians
We’ve Got You Covered!
BancTec U.S. Service Locations
BancTec U.S. Coverage Map
Proven Track Record
“Our GBR 420T is a critical part of our IT printing operation. We switched to BancTec service because of their reliability and great service. BancTec’s pricing structure was easy to understand and quite favorable that allow for service and parts to be inclusive.
BancTec’s ability to service all products in our printing operations in Information Technology’s Operations Center has simplified our service call placement. BancTec’s response, reliability and communication have made the switch to BancTec one of the easiest and best service decisions we could have made.”
Respectfully,
Luther Bowens
Systems and Operations Manager
Indianapolis Public Schools
Proven Track Record
“It is such a good feeling to know that we have vendors who are so willing to help and makes me glad that they are part of the BancTec team that is taking care of our shop.”
Ellen K. TarrSenior Operations AnalystCheck Processing Administration
"BancTec is a strategic, third-party service partner with G&D America. The BancTec management and field service team are professional, experienced, and customer focused."
John Morosini, Jr. Vice President, Field Services & Technical Operations Giesecke & Devrient America
Come Join Our Esteemed Client List
Why BancTec?
Experience
Proven Support Infrastructure
Leader in Mission Critical Equipment Maintenance
Commitment to Equipment Uptime
Customer References
Customized Service Options
Service Level Guarantees
Multi-Vendor Services
Thank You