multichannel - seminar web, apps,email
Post on 28-Nov-2014
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NR6
tekst
Vision
Strategy
Tactics
Execution
Vision
Strategy
Tactics
Execution
What
How
Why
At the right moment, the right product, through the right channel to meet the needs of the consumer
LOYALTY
brands
Co-creation
innovation
consumer
not
transparency
Trust
Listen to me!
Help to help
“Wendy @KLM
you are a
customer service
goddess”
Ivanka Trump
800,287 followers
1e AH-winkel
NR6
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