never say “i don’t know” to your cio - why unified monitoring is the only approach for modern...

You Never Want to say “I Don’t Know” to your CIO

Without Unified Monitoring you may have to!

December 05, 2013

Michael ShannonDeployment Architect, Zenoss

Deepak Kanwar Marketing Strategist, Zenoss

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Webinar Logistics

• All lines are in listen-only mode

• We will answer questions throughout and at the end, so please post questions early and often

• Link to webcast recording will be emailed shortly after the show

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© 2013 All rights reserved.

© 2013 All rights reserved.

3

Agenda

Why are dedicated monitoring tools failing and are a detriment to efficiency

How do benefits of a monitoring solution extend beyond Incident Management

Why is unified monitoring the only approach for modern datacenters

Q&A

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Zenoss at a Glance

Cool Vendor inIT Operations 2010

Best Monitoring Toolfor the Cloud

• Transforming IT Operations• Founders lived the pain of legacy platforms at pioneering cloud providers• New approach to both technology and business• Provides Unified monitoring across Legacy, Virtual & Clouds

• Leading Commercial Open Source Player in Category• Large Global Footprint: 2.4M Downloads, 35K Organizations, 175

Countries• Large Active Community: 105K Members• Rapid Innovation & Lower Costs

• Fast Growing Enterprise Management Software Company• 2010, 2011,2012 Inc 500• 2011, 2012 , 2013on Deloitte Fast 500• Growth across key segments: Enterprise, Web, Federal, SMB, Service

Provider• Enables public, private and hybrid cloud scenario

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© 2013 All rights reserved.

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CEOs view IT as a Key Differentiator

More Expectations More Scrutiny More Resources

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Why you don’t want to say “I Don’t Know”

Your CIO may be a LITTLE less subtle

© 2013 Forrester Research, Inc. Reproduction Prohibited 7

The New IT Operations Reality“How many different technology monitoring tools/solutions are in use at your organization today?”

Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013

Base: 157 North American IT decision makers

29%1,000 – 10,000 physical & virtual Servers

33%500 – 5,000 Network components

32%161 or more applications (web apps, server/client)

53%8 or more physical locations/sites

29%200 or more storage components (SAN, NAS)

1/3 have 10 or more

tools

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Poll

• What does your environment include?• Legacy and virtualized

• Legacy, virtualized, private cloud but no public cloud

• Legacy, virtualized, public cloud but no private cloud

• Legacy, virtualized, public & private cloud

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The New Face of IT

Virtualized pool

Legacy Infrastructure

Converged Infrastructure

Private Cloud

Private Cloud

Public Cloud

Public Cloud

M

M

M

M

M

M

MM

M

M Monitoring

10

Point Tools are Just Not Working

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Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013

Base: 157 North American IT decision makers

Disruptions are common

Resolution takes time

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Figuring Out What is Wrong is Challenging

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41% Root Cause Analysis can take between 1 hour and 5 days

72%Determining the root cause requires human intervention

63% Need 4-10+ Full Time Employees to address a major disruption

Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013

Base: 157 North American IT decision makers

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Root Cause Analysis AKA Mean Time to Know AKA Duration of “I Don’t Know”

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MTTR is heavily dependent upon MTTK

MTTK: Mean Time To Know, time required to determine the root cause of an issue

Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013

Base: 157 North American IT decision makers

UNIFIED MONITORING

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© 2013 All rights reserved.

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Unified Monitoring Solution

• Single solution that can monitor• Legacy Infrastructure (servers, storage, networking, databases

etc.)

• Virtual Infrastructure (vSphere, Hyper-V, XenServer etc.)

• Private Clouds

• Services running on public clouds

• Provides actionable IT Ops business intelligence for functions beyond Incident Management

• Consolidated view of events

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Unified monitoring solution – servers, storage, networking etc.

Easy setup and monitoring configuration

Agentless monitoring

Software As A Service (SaaS) option

Compelling solution roadmap relevant to your challenges

Open source solution

Time based (14 day to 3 month) trial version with full functionality

Strong customer community

Documented customer adoption case studies

Subscription license

Freemium version available with limited functionality

Industry awards

23%

6%

8%

13%

6%

11%

8%

8%

9%

4%

3%

1%

16%

13%

15%

8%

12%

9%

11%

4%

5%

3%

3%

9%

17%

13%

13%

12%

6%

6%

10%

4%

10%

1%

Ranked 1 Ranked 2 Ranked 3

“If you were looking to select a monitoring solution in the future, what factors would influence your decision to purchase?”

Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013

Organizations are seeking Unified Monitoring

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Unified Monitoring Solution - Zenoss

Legacy

Virtualized

Private Clouds

Public Clouds

Operating Systems

ZenPacks to extend the capabilities

Integrates into

This is a subset of what Zenoss monitors

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Zenoss Service Dynamics – Unified

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Resource Manager

Impact Analytics

ZenPacks•Bring extensibility to Zenoss platform

•Add capability without rip & replace

Resource Manager• Unified full-stack monitoring• Topology modeling and

visualization• Large scale event

processing• Multi-instance event

aggregation

Service Impact• Real time service

dependency mapping and impact analysis

• Automated root cause analysis

Analytics• Service Level Reporting

from a Single Dashboard. • Trends & Patterns to help

Root Cause Analysis• Input for Capacity planning

& infrastructure optimization

ZenPacks

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Transforming IT Operations

Virtualized pool

Legacy Infrastructure

Converged Infrastructure

Private Cloud

Private Cloud

Public Cloud

Public Cloud

M

M

M

M

M

M

MM

M

M Monitoring

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Designed for Efficiency and Productivity Service Context to shorten MTTK

Fault and performance data

for services as well as infrastructure

components

20 © 2013 All rights reserved.

Designed for Efficiency and ProductivityAutomates Root Cause Analysis

• Identify possible causes for service disruption

• Communicate the source of the problem

• Provide a head-start on service restoration"We see problems or alerts much sooner on subsets of web cluster or staging nodes that we are able to catch before they actually make it to production." Scott McCool, Web Hosting Manager Nature.com

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IT Asset-Service RelationshipsChange Management & Maintenance Windows

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Identify services supported by a component

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Designed for Efficiency and ProductivityProvides a Unified View of all Your Business Services

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Business Intelligence for your Capacity Planning Identifying KPIs and Trends

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Preventive AnalyticsMining your Data for Event – Alert Relationships

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DEMO

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Summary

• Complexity within Datacenters is causing disruptions and downtime

• Point tools just do not work for the Cloud Era Datacenter – do not provide a holistic view or intelligence for RCA

• Unified monitoring tools are absolutely needed to shorten MTTK & downtime

• Zenoss is a Unified Monitoring solution that brings value beyond Incident Management• Capacity Management

• Infrastructure Optimization

• Change management

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Q&A

For more information:

www.zenoss.com | blog.zenoss.com

info@zenoss.com

toll-free +1-888-936-6770

Thank You

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