new leader onboarding review questions. question 1 what is the name of the enterprise that consists...

New Leader Onboarding

Review Questions

Question 1

What is the name of the enterprise that consists of the OU Medical System, OU Physicians, OU College of Medicine, and the University Hospitals Authority and Trust?

Answer 1

Question 2

What does AIDET stand for?

Answer 2

Acknowledge

Introduce

Duration

Explanation

Thank You

Question 3

Name one of the Nine Principles®

Answer 3

Commit to excellence

Measure theimportant things

Build a culturearound service

Create and developgreat leaders

Focus on employeesatisfaction

Build individualaccountability

Align behaviorswith goals and values

Communicateat all levels

Recognize andreward success

Nine Principles®

Question 4

Name a type of leader rounding.

Answer 4

• Leader Rounding on Employees• Leader Rounding on Patients• Senior Leader Rounding• Leader Rounding on Internal Customers

Question 5

Name at least one benefit of rounding.

Answer 5

Increase– Employee satisfaction– Patient satisfaction– Physician satisfaction– Retention– Patient safety– Departmental efficiency – process

improvement– Ownership– Reward and recognition

Question 6

Name one of the communication tools.

Answer 6

• 30/90 Meetings with New Hires• Stoplight Report or Stoplight Board• Communication Board• Town Hall Meetings/Employee Forums

Question 7

Purpose, worthwhile work

and makinga difference

®

• Bottom Line Results(Transparency and

Accountability)

Self-Motivation

Prescriptive To Do’s

What is this called?

Answer 7

Healthcare Flywheel®

Question 8

What does LEM stand for?

Answer 8

Leader Evaluation Manager®

Question 9

What is this called?

Answer 9

EXCEL Standards of Behavior

Question 10

Name a benefit of post-visit calls.

Answer 10

• Reconfirms discharge instructions• Reduces patient anxiety• Reduces complaints and claims• Reinforces patient perception that

excellent care has been provided• Confirms hardwiring of processes