new zealand airports conference upskilling our industry aviation tourism travel training...
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New Zealand Airports Conference
Upskilling our Industry
Aviation Tourism Travel Training Organisation – October 2009Katyanna Staveley
Who is ATTTO?
What and how do we do what we do?
NZQA
Why train? What are the benefits?
National Certificate in Business
Kia Ora Mai Programme
Q&A
Who is ATTTO and what do we do?
ITO covering Aviation, Tourism and Travel sectors
Tertiary education & training sector
Staff based in AKL, WLG, CHC, BHE, ROT
Develop Nationally recognised qualifications
Promote training, careers & provide leadership
Developing Qualifications
Write Unit Standards
Work with an Industry Advisory Group to develop relevant qualifications
Distribute our qualifications to providers and workplaces
Support and Monitor
NZQA-New Zealand Qualifications Authority
Unit Standard based
Credits on a national framework
Individual passport
Levels 1-10
Why Train?
‘The only thing worse than a trained staff member, is an untrained staff member who stays’. unknown
Happy staff=Happy Customers=Happy Stakeholders
And..Staff Retention
And..Increased productivity by 5-20%
The Aviation Sector
Who are we already working with?
Auckland AirportChristchurch AirportSafe AirAir New ZealandNelson AirportQueenstown AirportAirwaysRNZAFCECGeneral Aviation Businesses
National Certificate in Business-First Line Management
KiaOraMai is a workbased training programme conducted over 4 months, for entry level
employees in the service sectors
Who’s it for?
Creating consistent, positive, uniquely
New Zealand customer experiences
Every-time, everywhere for every customer in New Zealand
• They’ll have the skills and knowledge to provide great customer service
• Understand the values of Manaakitanga and Kaitiakitanga
• Know why people come to you and what they are expecting
• Will have unit standards (21 credits) towards a national qualification
You’ll know they know it – because you have to sign them off!
KiaOraMai Graduates
Employer sign off to Employer sign off to Service CentreService Centre
Module 1
On Job TrainingOn Job Training
Module 2 Module 3
Service Centre
Service Centrewww.kiaoramai.co.nz
0800 292929
Employer
KiaOraMai CertificateKiaOraMai Certificate
Workshop 2Workshop 1Off Job
Training at a
reputable provider
Off Job Training at
a reputable provider
How does it work?
• Makes induction of new employees easy – provides a consistent approach and outcomes
• Helps up-skill in service faster, based on your business’ service story
• Compliments you own induction training• Saves you time in
getting new employees up to speed.
What’s in it for my business?
Industry told us• To establish a consistent standard for entry level
employees in the service sector• To provide training that will help New Zealand
benefit from major opportunities like the RWC• And supporting ongoing business capability to train
staff is a key part of the Hospitality and Tourism Work Force Strategy 2015
Why KiaOra Mai?
• Tourism earnings in 2007 were $20 billion
• From Accommodation; Food and beverage; Air passenger transport; Other passenger transport (rentals, bus, trains, etc) Retail sales; Events; Other tourism products (Events, Casino/gaming, tour operations including sightseeing, attraction, cultural attractions, adventure, visitor information)
• And in 2007 over 180,000 people worked in these sectors
Information from the Tourism Satellite Account
And because
Who developed KiaOraMai?
Developed by the Service Industries Training Alliance (SITA) and the Tourism Industry Association (TIA)
Ministry of Tourism and Te Puni Kokiri helped fund the programme development
Who’s helping?
Tertiary Education Commission are supporting the delivery of the programme
Career Pathways
www.attto.org.nz
QUESTIONS?
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