nonnon -verbal communication verbal communication

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Non Verbal communication

•Non-verbal communication consists of all themessages other than words that are used incommunication.

• In oral communication, these symbolic messages aretransferred by means of intonation, tone of voice,vocally produced noises, body posture, body gestures,

facial expressions or pauses

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Intonation •Intonation is the way that the sender’s pitch of voice

rises and falls when speaking.•  In the first case, the voice rises at the end of the

phrase or the sentence and in the second case, it falls.

At the same time, intonation indicates the end of anentity of information, which  –  in written

communication  –  is shown by means of a comma,

semicolon, point, exclamation mark or question mark.

• Another function of intonation is to lay emphasis on

a particular word or idea, a detail that the interpreter

must not fail to be aware of .

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Tone of voice 

•The tone of voice is a means by which the speaker

implies his or her attitude to the message.

•It is also a means by which he seeks a reaction from

the hearer.

•Other examples of tone of voice are: aggressive,

critical, nervous, disappointed, monotonous, friendly,

enthusiastic, vivid, persuasive, etc.

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 Vocally produced noises 

Vocally produced noises include

laughter,

shouts,

screams of joy,

fear, pain,

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Body posture •Body posture is the bearing or the position of the

speaker’s body.

•  It is a more or less stable state and thus not to be

confused with body gestures which are movements.

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Body gestures •  A body gesture is a movement made with a limb,

especially the hands, to express, confirm, emphasize

or back up the speaker’s attitude or intention.

•

This non-verbal activity is regularly used in oraldiscourse.

•

 Body gestures are always perceived and interpretedtogether with facial expressions.

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Facial expressions and eye

movement 

•Facial expressions are dynamic features whichcommunicate the speaker’s  attitude, emotions,

intentions, and so on.

•The face is the primary source of emotions.

•Examples are: a smile, frown, raised eyebrow, yawn

or sneer.

•Eye movement is a key part of facial behaviourbecause the eyes are invariably involved in facial

displays.

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Body language

• Nonverbal communication, known as “body

language” sends strong positive and negative

signals. This is how much it influences anymessage:

Words 8%

Tone of voice 34%

Non-verbal cues 58%

Message 100%

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A PRE-SCHOOL TEST FOR YOU

Which way is the bus below travelling?

To the left or to the right?

.

Can't make up your mind?

Look carefully at the picture again.

Still don't know?

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Primary school children were shown this pictureand asked the same question.

90% of them gave this answer:

"The bus is travelling to the right.."

When asked, "Why do you think the bus istravelling to the right?"

They answered:

"Because you can't see the door to get on thebus."

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Obstacles to sharing ideas

• What can make sharing ideas difficult?

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Speak for yourself… 

• To ensure your messages are clear, speak

for yourself, not for others:

 – Speaking for yourself sounds like:

• I, me, my… 

• I think, I feel, I want to know that… 

 –

Speaking for no one sounds like:• It, some people, everyone, they decided… 

 – Speaking for others sounds like:

• We, you, John, Mary said… 

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