unit 3 communication. 2 types of communication verbal verbal
TRANSCRIPT
Unit 3Unit 3
CommunicationCommunication
2 Types of Communication2 Types of Communication
2 Types of Communication2 Types of Communication
VerbalVerbal
2 Types of Communication2 Types of Communication
VerbalVerbal Body LanguageBody Language
Verbal CommunicationVerbal CommunicationStepsSteps
Verbal CommunicationVerbal CommunicationStepsSteps
Listen and eye contactListen and eye contact
Verbal CommunicationVerbal CommunicationStepsSteps
Listen and eye contactListen and eye contact Reflective feedback-restateReflective feedback-restate
Verbal CommunicationVerbal CommunicationStepsSteps
Listen and eye contactListen and eye contact Reflective feedback-restateReflective feedback-restate Wait for the talker to finish talkingWait for the talker to finish talking
Verbal CommunicationVerbal CommunicationStepsSteps
Listen and eye contactListen and eye contact Reflective feedback-restateReflective feedback-restate Wait for the talker to finish talkingWait for the talker to finish talking
Do not finish their sentenceDo not finish their sentence
Verbal CommunicationVerbal CommunicationStepsSteps
Listen and eye contactListen and eye contact Reflective feedback-restateReflective feedback-restate Wait for the talker to finish talkingWait for the talker to finish talking
Do not finish their sentenceDo not finish their sentence Do not talk over themDo not talk over them
Non-Verbal CommunicationNon-Verbal Communication
Non-Verbal CommunicationNon-Verbal Communication
Facial ExpressionsFacial Expressions
Non-Verbal CommunicationNon-Verbal Communication
Facial ExpressionsFacial Expressions Body LanguageBody Language
Non-Verbal CommunicationNon-Verbal Communication
Facial ExpressionsFacial Expressions Body LanguageBody Language
Arms foldedArms folded
Non-Verbal CommunicationNon-Verbal Communication
Facial ExpressionsFacial Expressions Body LanguageBody Language
Arms foldedArms folded Head cocked, sway back and forthHead cocked, sway back and forth
Non-Verbal CommunicationNon-Verbal Communication
Facial ExpressionsFacial Expressions Body LanguageBody Language
Arms foldedArms folded Head cocked, sway back and forthHead cocked, sway back and forth Tapping fingers or movement of legs/armsTapping fingers or movement of legs/arms
Non-Verbal CommunicationNon-Verbal Communication
Facial ExpressionsFacial Expressions Body LanguageBody Language
Arms foldedArms folded Head cocked, sway back and forthHead cocked, sway back and forth Tapping fingers or movement of legs/armsTapping fingers or movement of legs/arms Hands on hips, in the pocketsHands on hips, in the pockets
Other Communication CuesOther Communication Cues
Looking aroundLooking around
Other Communication CuesOther Communication Cues
Looking aroundLooking around Looking downLooking down
Other Communication CuesOther Communication Cues
Looking aroundLooking around Looking downLooking down Hand gesturesHand gestures
Road Blocks Road Blocks
Road Blocks Road Blocks
ESL- translator, speak their languageESL- translator, speak their language
Road Blocks Road Blocks
ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,
or write on a note pador write on a note pad
Road Blocks Road Blocks
ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,
or write on a note pador write on a note pad Culture- understand the cultural issuesCulture- understand the cultural issues
Road Blocks Road Blocks
ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,
or write on a note pador write on a note pad Culture- understand the cultural issuesCulture- understand the cultural issues Pain- comfort, take more timePain- comfort, take more time
Road Blocks Road Blocks
ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,
or write on a note pador write on a note pad Culture- understand the cultural issuesCulture- understand the cultural issues Pain- comfort, take more timePain- comfort, take more time Nervous- comfort, take more time, provide a Nervous- comfort, take more time, provide a
distractiondistraction
Road Blocks Road Blocks
ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,
or write on a note pador write on a note pad Culture- understand the cultural issuesCulture- understand the cultural issues Pain- comfort, take more timePain- comfort, take more time Nervous- comfort, take more time, provide a Nervous- comfort, take more time, provide a
distractiondistraction Scared- communicate and distractScared- communicate and distract
Types of QuestionsTypes of Questions
Types of QuestionsTypes of Questions
Open-ended- provides the opportunity to give Open-ended- provides the opportunity to give more information.more information.
Types of QuestionsTypes of Questions
Open-ended- provides the opportunity to give Open-ended- provides the opportunity to give more information.more information.
Closed-ended- answer with a short answer Closed-ended- answer with a short answer usually yes or no.usually yes or no.