o utbound c ampaign m anager

Outbound Campaign Manager http://www.partnerteknoloji.com.tr

Partner Teknolo j i

AGENDA• OCM• ARCHITECTURE• FEATURES

OCM• Outbound Campaign Manager• Multi-Channel robust, reliable and

flexible Outbound Contact Solution developed by Partner Technology.

• Successfully completed AVAYA Compliance Test and awarded by AVAYA Certificate of Compliance.

OCM

OCM• Reaches the target customer

segments effectively and dynamically over various channels such as voice, sms, mms, e-mail, fax and/or social media.

• Efficiently uses all resources and the existing infrastructure of call centers.

• Provides resizable and flexible architecture. In terms of customer’s needs, new systems can be easily integrated with OCM.

ARCHITECTURE

FEATURESMulti-Channel Support

Multi-ACD Support

Campaign Management

Operation

Expansion Support

Powerful Reporting

TTS/MRCP Support

FEATURES• Multi-ACD Support

• Genesys SIP Server 7.* and 8.*• Avaya CM 5.* and 6.*• Asterisk (1.*)

FEATURES• Operation

• Centralized and dynamic configuration management

• Fail-safe structure• Powerful logging• Supports MySql, Oracle, MS SQL Server,

and other DB servers.

FEATURES• TTS/MRCP Support

• All MRCP V.2 compatible TTS engines can be integrated.

• TTS engines we tested are:• Nuance• Festival• Loquendo

FEATURES• Multi-Channel Support

• Voice (PSTN, GSM, VoIP, Skype)• SMS• MMS• Fax• E-mail• IVVR/IVR• Social Media• Video (with Version 2.0)

P.S. Skype will be supported by Version 2.0

FEATURES

•Customer Management• Powerful Importer Module: Customer data can be imported from

various data sources such as text files, Excel sheets, and specified databases.

• Whilist import, data will be crunched by the back-office services, so user will be notified upon complition of process.

• Search module• Key Management: user can define keys for customer profile,

which will be used in import process.• Customer Search module

FEATURES

•Opt Out Management• Provides powerful and flexible user interface to handle all

customer-based Opt Out operations.

FEATURES

•Segment Management• Used to create customer segments based on multiple criterias

such as «City», «Age», «Education Level», «Marital Status», and etc.

• Used in creation of calling-lists. Each calling-list might be combination of one or more segment(s).

FEATURES• Campaign Managener

• Web-based• Campaign Management• Dial Plan• Customer DB• Importer• Opt Out (Black List) Module• Real-Time Monitoring• Dialing Modes• Agent Group Manager

FEATURES• Campaign Managener

• Web-based• Campaign Management• Dial Plan• Customer DB• Importer• Opt Out (Black List) Module• Real-Time Monitoring• Dialing Modes

• Automatic Dialing• Progressive Dialing• Preview Dialing

FEATURES• Automatic Dialing

• Callback • DialPlan support• Flexible transfer• TTS support• Customized personal message• Resource Management• Time-zone support• Answering Machine Detection

FEATURES• Automatic Dialing

• Callback • DialPlan support

• On Failure• On Abandon• On Success• On Answering Machine Detected

• Flexible transfer• TTS support• Customized personal message• Resource Management• Time-zone support• Answering Machine Detection

FEATURES• Automatic Dialing

• Callback • DialPlan support• Flexible transfer

• To IVR/IVVR• To Routing Point• To Agent Group/Queue• To any extension/agent

• TTS support• Customized personal message• Resource Management• Time-zone support• Answering Machine Detection

FEATURES• Automatic Dialing

• Callback • DialPlan support• Flexible transfer• TTS support• Customized personal message

• Voice (over TTS)• Text based

• Resource Management• Time-zone support• Answering Machine Detection

FEATURES

•Progresive Dialing• Plus to all features of Automatic Dialing,• Management of campaign-based agent groups• Monitoring agent and campaign activity• Dynamic resource management• Attached-data support• Web service support for Screen Pop-Up applications.

FEATURES

Predictive Dialing is in progress and will be announced by Version 2.0.

FEATURES•Reporting

• Real-Time Monitoring• Historical Reporting

Real-Time Reporting

Thank you for your time.

Partner Teknolo j i