of thermostats of lights now connected to the...

FIELD SERVICE MANAGEMENT PRODUCTIVITY GAINSFIELD SERVICE MANAGEMENT

PRODUCTIVITY GAINS

BILLION PEOPLE

707070 %OF THE WORLD’S ECONOMYBUT ONLY

1/31/31/3 of world’s large service businesses currently use field service management solutions.

BILLIONMOBILE PHONES7.3 7.3 7.3 7.1 7.1 7.1

1.1 1.1 1.1 BILLION COMPUTERS

VENDING MACHINES37,684,879 37,684,879 37,684,879 35,00035,00035,000

AEROPLANES

DIFFERENT TYPES OF TRACTOR MODELS GLOBALLY9,5379,5379,537

INTERNET OF THINGS:BILLIONDEVICES25 now connected

to the Internet (50 billion expected by 2020)

59% 56%OF THERMOSTATS & OF LIGHTS

NOW CONNECTED TO THE NET

It takes a massive amount of labour and technology to manage an unthinkably complex set of dependencies.

BUT THEY DON’T KEEP THEMSELVES RUNNING.

enables field techs to do work-orders, request parts, schedule and be scheduled, look up manuals, take

payments, renew maintenance agreements, use social channels to communicate problems swiftly, upsell and

cross sell - all on a smartphone or tablet.

FIELD SERVICE MANAGEMENT PRODUCTIVITY GAINS

INTERNET OF THINGS & MACHINE

TO MACHINE LEARNING

TOO BIG OF AN UPSWING FOR HEADS OF SERVICE TO IGNORE ANY LONGER.

ARE EXPECTED TO GROW BY $370 $370 $370 BILLION over the next five years

HOWHOWHOWWE LIVEWE LIVEWE LIVE

NOWNOWNOW

WELCOMEWELCOMEWELCOMETO THETO THETO THE PARTYPARTYPARTY

Our entire civilisation depends on machines working

Riddled with paper-intensive, time consuming, inefficient

processes.

THE HUGE IRONY IS THE HUGE IRONY IS

THE HUGE IRONY IS THAT FIELD SERVICE IS ONE OF THE LAST INDUSTRIES

TO BE DRAGGED INTO THE MODERN AGE.

Not much has changed in service over the past 40 years

YET FIELD TECHS ARE BY THEIR VERY DEFINITION A MOBILE WORKFORCE.

Service BusinessesRepresent

MARKET POISED FOR GROWTH, INNOVATION AND INVESTMENT.

FIELD SERVICEWe’ve been expecting you.

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