on-line customer service training

On-Line Customer Service Training

Now what?

How can I further lift the service profile?

We need more training…and yet

Clients say … “We train, we Mystery Shop, we do the right things…”

Budgets are tight.

On-Line Customer

Service & Sales Training

Modules delivered each month

Relentlessly, and consistently

1. Customer Service 1012. Elements of customer

service3. Using Service for Sales4. Managing different

personalities5. Conflict resolution6. Self responsibility7. Engaging customers8. Engaging staff around you9. Up-selling through service10. Best practice service11. Building loyal customers12. Service in the future

Modular Steps

a monthly audio series

Half hour interviews

Industry leader interviews

Interviews with award winning practitioners (everyday stars).

Twice Yearly Webinar

Interactive sessions online.

Privacy in a large group

On-line Simulations

• Remove awkwardness of role-plays.• Self paced and private• Test the theory

More Contact, Less Cost

Frequency

Topics

Less travel costs

Disruption

Choice

Save

Support

Massive savings on your training budget

orStrengthen your current

training

Contact

steven@dipietro.com.auor

stevendipietro@serviceintegrity.com.auFor Service Integrity Mystery Shopping clients

www.secretservicesolutions.com