customer training catalog

About UsTeknowledge is your knowledge provider; developing and delivering training onproducts, solutions, and technologies for Tektronix Communications customersand employees.

At Teknowledge we offer a wide range of learning solutions from protocoloverviews to in-depth product training for Tektronix Communications products.

We deliver high quality and innovative solutions—our course portfolio can beadapted to meet our customers and employees training requirements.

Our experienced technical instructors and consultants have the productexperience and knowledge and are committed to delivering the learning solutionsto meet our customers’ goals and objectives.

Catalog | www.tektronixcommunications.com

Customer Training Catalog

Delivery OptionsOur delivery methods give you cost-effective options, whether thepreference is on-site, Web-based, orinstructor led at one of our TektronixCommunications training locations.

Instructor Led (TektronixCommunications TrainingLocation)Teknowledge offers a variety ofcourses and workshops covering theTektronix product family includingNetwork Management, MobileDiagnostics Optimization, andFunction and Load Diagnostics.

Our training facilities are located inlocated in Richardson, Texas, (nearDallas) and the EMEA facility is inBracknell, England (near London).

Both locations include media-furnished classrooms that are fullyequipped for hands-on experienceand designed to create a learning-centered environment that deliversexcellent results.

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Catalog | Customer Training Catalog

Training BenefitsAt Teknowledge we keep ouremployees and customers up-to-date providing a comprehensiveportfolio of courses including thenewest Tektronix Communicationsproducts and emergingtechnologies. We also continue tooffer courses for our legacyproducts.

Additional benefits of our traininginclude:

� Training at lowest possiblecost using most effectivetraining methods

� Certified, highly motivatedinstructors

� State-of-the-art, fully equippedlabs

� Training in one of our certifiedtraining locations or on-site atcustomer premises

� Continuously evaluate deliveryand content effectiveness toprovide the best trainingexperience

Instructor Led (On-Site)Teknowledge offers on-site technicalcourses and workshops that can becustomized to meet our customer’sneeds.

Our training consultants can assessthe training requirements and tailor acourse to focus on the customer’sspecific applications and usage. Allcourses are taught using standardcourse materials.

E-LearningTeknowledge offers a number ofe-Learning modules covering a varietyof topics. Each course is self-pacedand delivered on-line via the user'sWeb-browser.

www.tektronixcommunications.com 3

Our CoursesTeknowledge offers a curriculum fromthe following product categories:

� Network Management

� T&O-Test and Optimization

� FLD-Function and LoadDiagnostics

How to RegisterTo view our training schedule andregister for courses, visit our websiteat:

http://www.tek.com/training/network/Email: [email protected]

How to Contact UsTo reach a consultant regardingcustomized training or for any trainingquestions, you can reachTeknowledge Monday through Fridayat 469-330-4000.


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Network ManagementUnified AssuranceThe Unified Assurance line of Tektronix Communications' NetworkManagement provides integrated, end-to-end performance monitoringsolutions for customer, service and network assurance.

Tektronix Communications delivers comprehensive training courses designedand taught with specific educational requirements for employees and customers.

Network Assurance-GeoProbeOur GeoProbe product line addresses Network Assurance by providingnetwork engineers with the information required to solve network and serviceproblems across technologies, applications and element vendors.

With GeoProbe products training, network operations personnel can learn howto proactively monitor, manage, diagnose, and troubleshoot the overall healthof mobile, fixed, and multi-service networks.

Service Assurance-OrionOur Orion product line addresses Service Assurance by providing networkoperations and service product management personnel with visibility intoservice delivery performance.

Real-time, end-to-end performance visibility of user content is coupled withguided actionable paths connecting service-impacting issues with theindividual transactions occurring between network and service entities.

With Service Assurance product training, mobile and fixed carriers can learnhow to proactively manage intra- and inter-network service performance as wellas administer service portfolio lifecycles.

Customer Assurance-BeamerOur Beamer product line addresses Customer Assurance by providingcorporate sales and marketing personnel with visibility into service deliveryperformance for high-value corporate customers.

With Customer Assurance Beamer product training, mobile and fixed carrierslearn enterprise-focused applications and front-line troubleshooting tools forswift problem isolation and troubleshooting.


Network Management Training: Customer Courses

Instructor Led Courses

Network Assurance -GeoProbe

Service Assurance -Orion

Customer Assurance -Beamer

ActiveAssurance

Protocol Courses

GeoProbe User CourseGeoProbe User Course(Recommended)

GeoProbe User Course(Recommended)

Direct Quality R7User andAdministration

Voice OverInternet Protocol(VoIP) Course

GeoProbe SystemAdministration Course

SignalingSystem Seven (SS7)Course

SpIprobe 2U and 14UOperations andMaintenance CourseSpIprobe 12UOperations andMaintenance Course

Instructor Led Workshops

Network Assurance -GeoProbe Service Assurance - Orion Customer Assurance -Beamer Active Assurance

UA Workshop UA Workshop UA Workshop

GeoProbe APM (Mobile) WorkshopOrion (IVA) InterconnectionVoice Assurance User Course

Beamer Workshop

GeoProbe APM (Voice) WorkshopOrion (IMA) InterconnectionMobility Assurance UserCourseOrion Mobile Data (MD)Workshop

Orion IP Voice

E-Learning

e-LearningTechnologies:

Having a clear understanding of the technologies you are working with is vital for any role in anorganization. We offer several e-Learning courses to help you fill in your knowledge gap and getthe best out of our products.

120 GSM Networks 121 GPRS Networks 122 UMTS Networks 123 SIGTRAN 131 VoIP Networks 132 SS7 Networks

e-Learning Network Assurance

331 GeoProbe Product Overview

332 UACN: Unified Assurance for Converged Networks

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Course Title: GeoProbe User

DescriptionThis course teaches the fundamentals of using theGeoProbe to conduct SS7/C7/GSM/GPRS/ UMTS/VoIPNetwork Surveillance and Performance Monitoring. Thestudent will learn how to use the graphical user interface,applications, and tools of the GeoProbe system. Thecourse is comprised of lecture and hands-on exercises toreinforce key objectives. By the end of the course, thestudent will learn how to use network maps, configurestatistics, perform call traces, monitor network interfaces,save monitored data, and generate historical reports.

* Prerequisites and course description may vary slightly forfixed or mobile configurations of the GeoProbe system.

ObjectivesUpon completion of this course the student will be able to:

� Identify and describe GeoProbe Hardware elements

� Identify and describe interface between GeoProbeelements

� Provide brief description of GeoProbe applications

� Identify and Describe GeoProbe SpIstation User Interface

� Identify and Describe GeoProbe System AdministrationMode

� Identify and Describe network status mode and display

� Identify and describe GeoProbe alarms

� Identify and describe user call trace application

� Identify and describe behavioral and real time statisticsapplication

� Identify and describe historical reports

Who Should Attend This CourseThis course is intended for personnel who use theGeoProbe on a daily basis for Network Surveillance andPerformance Monitoring and is a prerequisite for all otherGeoProbe courses.

Prerequisites331 GeoProbe Product Overview

Duration2 days

RecommendationThis course can be conducted either at a TektronixCommunications Training facility or at the customer site. Ifon-site training is requested, it must be conducted on afully operational GeoProbe system (some hands-on labswill be limited to lecture only, to avoid disrupting the in-service GeoProbe system). If training is conducted at aTektronix Communications Training facility, only minimalsimulations of SS7, GSM/GPRS, UMTS, and VoIP trafficare available.


Course Title: GeoProbe SystemAdministrationDescriptionThis course teaches the fundamentals of configuring andadministrating the GeoProbe system. Students learn howto configure network maps, alarms, applications, andSUDS and CDR profiles. The course also introducesstudents how to administer user accounts and configurethe GeoProbe system to collect historical statistics. Thecourse includes lecture and hands-on exercises toreinforce key objectives.* Prerequisites and course content may vary slightly forfixed or mobile GeoProbe system configurations.

ObjectivesUpon completion of this course the student will be able todemonstrate the following skills and knowledge:

� Recognize and use the SpIstation System Administrationmode

� Configure User Account information

� Recognize and use the License Manager

� Recognize and use Broadcast Alert Messages

� Recognize and use the SysLog Monitor

� Recognize and use the Network Configuration window

� Recognize Color Palette configuration options

� Recognize Monitor Ports configuration options

� Configure network elements and diagrams/maps forvarious network protocols

� Recognize and configure GeoProbe alarms

� Recognize and configure historical statistics and identifyreport printing options

� Recognize Cognos PowerPlay (OLAP) options

� Recognize the Mass Call Event Detection applicationand profile configuration

� Recognize SUDStore and Failed Call/Transactionapplication, parameters and profile configuration

� Recognize CDR options and profile configuration

� Recognize additional GeoProbe procedures

Who Should Attend This CourseThis course is intended for personnel responsible forconfiguration of the GeoProbe system database.Personnel attending this course should be familiar withapplicable protocols.

PrerequisitesPrior to attending this course, it is recommended thatstudents have the following:

� Successful completion of the GeoProbe User Course

� A working knowledge of telecommunications,knowledge of SS7, GSM, GPRS, UMTS, UTRAN and/orVoIP protocols, and familiarity with database applications.

For additional information regarding these topics, consultour e-Learning course offerings.

Duration3 days

RecommendationThis course can be conducted at a Tektronix Trainingfacility or at a customer site. If on-site training isrequested, it must be conducted on a fully operationalGeoProbe system. Some hands-on labs will be limited tolecture only, to avoid disrupting the in-service GeoProbesystem.

If training is conducted at a Tektronix Training facility,minimal simulations of network traffic are available.

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Course Title: SpIprobe 2U and 14UOperations and Maintenance

DescriptionThis course teaches the fundamentals of operating andmaintaining the SpIprobe 2U and 14U system. The studentwill learn SpIprobe hardware, system operation, generalmaintenance and troubleshooting procedures. The courseis comprised of lecture and demonstrations to reinforcekey objectives.


� Identify and describe SpIprobe system features

� Identify and describe SpIprobe time synchronization

� Identify and describe SpIprobe 14U high availability

� Recognize the SpIprobe 2U models

� Identify and describe SpIprobe hardware

� Identify and describe SpIprobe 14U data flow

� Identify and describe SpIprobe maintenance commands

� Identify and describe how access SpIprobe andstatistical event alarms

� Identify and describe SpIprobe troubleshooting options

Who Should Attend This CoursePersonnel responsible for maintenance andtroubleshooting the SpIprobe 2U or 14U system

PrerequisitesGeoProbe User and GeoProbe Administration

Duration1 day


Course Title: SpIprobe 12UOperations and Maintenance

DescriptionThis course teaches the fundamentals of operating andmaintaining the SpIprobe 12U system. The student will learnthe SpIprobe hardware, system configuration files, andgeneral maintenance and troubleshooting procedures.The course is comprised of lecture and demonstrations toreinforce key objectives.


� Identify and describe the SpIprobe system features

� Identify and describe SpIprobe system timing

� Identify and describe SpIprobe high availability

� Identify and describe the SpIprobe hardware

� Identify and describe the SpIprobe data flow

� Identify and describe the SpIprobe operating system

� Identify and describe the SpIprobe controller commandsand directory structure

� Identify and describe the SpIprobe remote access,system alarms, and system statistics

� Identify and describe SpIprobe troubleshooting

� Identify and describe reboot application processor

� Identify and describe high speed link troubleshooting

� Identify and describe master controller commands

Who Should Attend This CoursePersonnel responsible for maintenance and troubleshootingof the SpIprobe 12U system.

PrerequisitesGeoProbe User and GeoProbe Administration

Duration1 day

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Course Title: DirectQuality R7User and Administration

DescriptionThis course teaches the fundamentals of configuring (andadministering) the DirectQuality R7 system. The student willlearn how to utilize test plans, make quick test calls,service level classes, and reports. The course alsointroduces administering user accounts and configuring theDirectQuality R7 system to collect quality statistics. Thecourse is comprised of lecture and hands-on exercises toreinforce key objectives. By the end of the course, thestudent will learn to create and maintain user accounts,service tests, service level class configurations, and qualityof service reports.


� Identify and describe test plans and test planmanagement

� Identify and describe quality of service reports

� Configure service level classes

� Configure destination management and breakouts

� Configure numbering plans

� Configure carriers and routes

� Identify and describe trunk management

� Configure user accounts

� Identify and describe how to Manage AlarmSubscriptions

� Identify and describe how to Use E-Model

� Identify and describe how to configure probes

� Identify and describe maintenance windows

� Identify and describe DirectQuality Settings and Defaults

Who Should Attend This CourseUser Portion – Personnel interacting with and utilizing theDirectQuality system, performing testing, and generatingquality of service reports.

Admin Portion – Personnel responsible for user accounts,probe management and DirectQuality system-level control.

PrerequisitesA working knowledge of Telecommunications, knowledge ofvoice and signaling protocols, and familiarity with webapplications.

Duration2 days

RecommendationThis course can be conducted either at a customer site or aTektronix Training facility. If on-site training is requested, itmust be conducted on a fully operational DirectQualitysystem (some hands-on exercises will be limited to lectureonly, to avoid disrupting the in-service DirectQuality system).

If training is conducted at a Tektronix Training facility, onlyminimal simulations are available.


Course Title: Voice over InternetProtocol (VoIP)

DescriptionThis course teaches the fundamentals to understand VoIPand associated protocols, standards, hardware, andservices. This course is non-inclusive of the knowledge thatmay be necessary to exactly match an individual company’sneeds. It is a high level overview intended to introduce thestudents to VoIP.


� Identify and describe VoIP services

� Identify and describe hardware elements associated withVoIP

� Describe the OSI model and layers

� Identify and describe the differences between IP, TCP,UDP, RTP, and RTCP

� Identify the parts of a VoIP packet

� Describe the impact of delays in VoIP

� Describe ITU H.323, H.248,SIP, MGCP protocols

� Describe the purpose and functional operation of aSoftswitch

� Identify ITU Standard Coding Schemes

� Describe waveform coding and linear predictive coding

� Describe difference between coder schemes

� Identify sources of delay in a VoIP network

� Describe the purpose of echo cancellers

Who Should Attend This CourseAny personnel who need to understand VoIP at a basiclevel.

PrerequisitesKnowledge of telecommunications.

Duration1 day

RecommendationThis course can be conducted at a Tektronix Training facilityor at a customer's site.

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Course Title: Signaling SystemSeven

DescriptionThe purpose of the Signaling System Seven (SS7 or C7)course is to provide students the basic knowledge tounderstand SS7 and associated protocols. This course isnon-inclusive of the knowledge that may be necessary toexactly match a company’s needs. It is a high leveloverview intended to introduce the students to SS7 to helpthem better understand the signaling concepts. Thiscourse provides an excellent foundation for the GeoProbeUser or GeoProbe Mobile User courses.


� Identify and describe telephone equipment

� Identify and describe telephone switching

� Identify and describe purpose and types of telephonesignaling

� Identify and describe SS7 nodes, links, and modes

� Identify and describe SS7 protocol layers

� Identify and describe signaling units

� Identify and describe MTP level 2 and 3 procedures

� Identify and describe ISUP, SCCP, and TCAP procedures

� Describe local number portability

� Identify and describe wireless services

Who Should Attend This CoursePersonnel who need to understand SS7 at a basic level.

PrerequisitesKnowledge of telecommunications.

Duration1 day

RecommendationThis course can be conducted at either a TektronixTraining facility or at a customer site.


Course Title: UA Workshop

DescriptionThis workshop provides students the training needed inorder to use their specific Unified Assurance application togenerate and interpret data for the network.

Students will learn the fundamentals to manage theirtelecommunications network, how to interpret the datacubes, graphs, reports, and alarms. The course involveslectures followed by students applying the givenknowledge to complete hands-on exercises.

ObjectivesUpon completion of this workshop the student will be able to:

� Identify and describe system services

� Identify and describe system Components

� Identify and describe system External Elements

� Describe Cognos Upfront

� Describe Cognos PowerPlay

� Configure a system log in

� Describe Cognos BI

� Describe personal profile editing

� Configure session timeout

� Identify and describe system Alarms

Who Should Attend This CourseThis course is intended for personnel who use the UnifiedAssurance applications on a daily basis to proactivelymonitor and troubleshoot traffic or system performanceand for System Administrators who configure and maintainthe Unified Assurance application.

PrerequisitesKnowledge of GeoProbe SpImain menu, Bullseye Alarms,and familiarity with the GeoProbe CDR application. BasicPC knowledge and keyboard skills, Web browsers, theMicrosoft Windows operating system and industry termsand telephony. Basic knowledge of online analyticalProcessing (OLAP). Recommended: completion ofGeoProbe User course.

Duration1 day

RecommendationIt is highly recommended that this workshop be conductedon-site on an in-service customer system. When on-sitetraining is requested, it must be conducted on fullyoperational GeoProbe and Unified Assurance systems(some hands-on labs may be limited to lecture only, toavoid disrupting the in-service GeoProbe and UnifiedAssurance systems).

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Course Title: GeoProbe Mobile APMWorkshop

DescriptionThis course teaches the fundamentals of using theGeoProbe Mobile APM product to manage mobility,security, and session network services. The course useslectures and then the student applies the knowledge usinghands-on exercises. By the end of the course, the studentwill learn to generate and print reports, configure releasecauses, configure and monitor alarms, and generatereports using the data cubes.


� Identify and describe GPRS/UMTS Services

� Identify and describe GPRS/UMTS interfaces

� Identify and describe APM components

� Identify and describe APM external elements

� Identify and describe APM system operation

� Describe Cognos upfront and powerplay


� Configure users and user groups

� Describe how to configure release causes

� Describe alarm configuration

� Identify and describe how to view alarms

� Identify and describe reports feature

� Identify and describe commercial services analysis andoperations dashboard link

Who Should Attend This CoursePersonnel who use the GeoProbe Mobile APM-MobileData application on a daily basis to proactively monitorand troubleshoot mobility, session, and securityperformance and System Administrators who configureand maintain the GeoProbe | Mobile APM system.

PrerequisitesGeneral knowledge of GeoProbe SpImain menu andBullseye Alarms, and familiarity with GeoProbe CDRapplication. Basic knowledge of Telecommunicationsindustry terms, systems and applicable wireless networkprotocols. Basic knowledge of Online AnalyticalProcessing (OLAP) terms and definitions.

Duration1 day

RecommendationIt is highly recommended that this workshop be conductedon-site on an in-service customer system. The on-sitetraining must be conducted on fully operational GeoProbeand GeoProbe Mobile APM systems (some hands-on labsmay be limited to lecture only, to avoid disrupting thein-service GeoProbe and APM systems).


Course Title: GeoProbe APM Fixed(Voice) Workshop

DescriptionThis workshop teaches the fundamentals of using theGeoProbe APM system to manage security, and sessionnetwork services. The course uses lectures and then thestudent applies the knowledge using hands-on exercises.By the end of the workshop, the student will learn togenerate and print reports, configure release causes,configure and monitor alarms, and generate reports usingthe data cubes.


� Identify and describe APM-Voice over IP feature

� Identify and describe APM system components

� Identify and describe APM external elements

� Identify and describe APM reports

� Identify and describe APM system operation

� Identify and describe Cognos upfront and powerplay


� Describe APM Login procedure


� Identify and describe alarms

� Describe operations dashboard link

Who Should Attend This WorkshopPersonnel who use the GeoProbe APM application on adaily basis to proactively monitor and troubleshoot sessionand security performance and System Administrators whoconfigure and maintain the GeoProbe APM system.

PrerequisitesGeneral knowledge of GeoProbe System SpImain menuand Alarms, and familiarity with GeoProbe CDRapplication. Basic knowledge of the SS7 and VoIPprotocols. It is recommended that the student hascompleted the GeoProbe User course.

Duration1 day

RecommendationIt is recommended that this workshop be conductedon-site on an in-service customer system. The on-sitetraining must be conducted on fully operational GeoProbeand GeoProbe APM systems.

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Course Title: Orion (IVA)Interconnection Voice AssuranceUser Course Workshop

DescriptionThis course teaches the fundamentals of using the IVAsystem to manage interconnect business. The student willlearn how to interpret the data cubes, graphs, reports, andalarms. The course is comprised of lecture and hands-onexercises to reinforce key objectives. By the end of thecourse, the student will learn to generate DataZoomreports, generate SpeedStats graphs, and interpretProAlarm alarms.


� Identify and describe IVA purpose and services

� Identify and describe IVA system components

� Identify and describe external elements

� Identify and describe Cognos upfront

� Identify and describe Cognos powerplay

� Describe IVA login procedure


� Describe personal profile editing

� Identify how to change session timeout

� Identify and describe reports

� Identify and describe IVA alarms

Who Should Attend This CoursePersonnel who use the Interconnection Voice Assurancepackages on a daily basis to proactively monitor andtroubleshoot interconnection traffic performance; SystemAdministrators who configure and maintain theInterconnection Voice Assurance system.

PrerequisitesA general knowledge of GeoProbe SpImain menu andBullseye Alarms, and familiarity with GeoProbe CDRapplication. Basic knowledge of industry terms andtelephony. Basic knowledge of Online AnalyticalProcessing (OLAP) terms and definitions. It isrecommended that the student has completed theGeoProbe User course.

Duration1 day

RecommendationIt is recommended that this course be conducted on-siteon an in-service customer system. When on-site training isrequested, it must be conducted on fully operationalGeoProbe, or GeoProbe Mobile, and Orion-IVA systems(some hands-on labs will be limited to lecture only, toavoid disrupting the in-service GeoProbe and Orion-IVAsystems)


Course Title: Orion (IMA)Interconnection Mobility AssuranceWorkshop

DescriptionThis course teaches the fundamentals of using the IMAsystem to manage mobility services from and tointerconnect and roaming partners. The student will learnhow to interpret the data cubes, reports, and alarms. Thecourse is comprised of lecture and hands-on exercises toreinforce key objectives. By the end of the course, thestudent will learn to generate IMA reports and interpretNear Real-Time alarms.


� Describe IMA purpose and services

� Identify and describe IMA system components

� Identify and describe IMA external elements

� Identify and describe Cognos upfront

� Identify and describe Cognos powerplay

� Describe IMA login procedure


� Identify and describe historical reports

� Identify and describe IMA

Who Should Attend This CoursePersonnel who use the Interconnection Mobility Assuranceapplication on a daily basis to proactively monitor andtroubleshoot interconnection traffic performance andSystem Administrators who configure and maintain theInterconnection Mobility Assurance system.

PrerequisitesGeneral knowledge of GeoProbe SpImain menu andBullseye Alarms, and familiarity with GeoProbe CDRapplication. Basic knowledge of industry terms andtelephony. Basic knowledge of Online AnalyticalProcessing (OLAP) terms and definitions. It isrecommended that the student has completed theGeoProbe User course.

Duration1 day

RecommendationIt is recommended that this workshop be conducted on-site on an in-service customer system. When on-sitetraining is requested, it must be conducted on fullyoperational GeoProbe, or GeoProbe Mobile, and Orion-IMA systems (some hands-on labs will be limited to lectureonly, to avoid disrupting the in-service GeoProbe andOrion-IMA systems).

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Course Title: Orion Mobile Data (MD)Workshop

DescriptionThis course teaches the fundamentals of using the OrionMD system to manage mobility, security, quality of serviceand session network services in GPRS and UMTSnetworks. The course is comprised of lecture and hands-on exercises to reinforce key objectives. By the end of thecourse, the student will learn to generate and print reports,configure release causes, configure and monitor alarms,and generate reports using the data cubes.


� Describe purpose of GPRS and UMTS

� Identify and describe GPRS/UMTS services

� Identify and describe GPRS/UMTS Interfaces

� Identify and describe Orion MD services

� Identify and describe Orion MD system components

� Identify and describe MD system external elements

� Identify and describe MD system data flow

� Desribe Cognos Upfront and Powerplay


� Describe Orion MD login procedure


� Describe release cause configuration



� Describe planning commercial services analysis andoperations dashboard link

Who Should Attend This CoursePersonnel who use the Orion | MD application on a dailybasis to proactively monitor and troubleshoot mobility,session, and security performance and SystemAdministrators who configure and maintain the Orion | MDsystem.

PrerequisitesGeneral knowledge of GeoProbe SpImain menu andBullseye Alarms, and familiarity with GeoProbe CDRapplication. Basic knowledge of Telecommunicationsindustry terms, systems and applicable wireless networkprotocols. Basic knowledge of Online AnalyticalProcessing (OLAP) terms and definitions. It isrecommended that the student has completed theGeoProbe User course.

Duration1 day

RecommendationIt is recommended that this course be conducted on-siteon an in-service customer system. The on-site trainingmust be conducted on a fully operational GeoProbe |Mobile and Orion | MD systems (some hands-on labs willbe limited to lecture only, to avoid disrupting the in-serviceGeoProbe and Orion | MD systems).


Course Title: Orion IP (Voice)Workshop

DescriptionThis workshop teaches the fundamentals of using theOrion IP system to manage network services. The courseis comprised of lecture and hands-on exercises toreinforce key objectives. By the end of the workshop, thestudent will learn to generate and print reports, configurerelease causes, configure and monitor alarms, andgenerate reports using the OLAP data cubes.


� Describe UA Multi-Service

� Describe purpose of Orion IP (Voice)

� Identify and Describe Orion IP system components

� Identify and Describe Orion IP system external elements

� Identify and Describe Orion IP system operation

� Describe Orion IP login procedure

� Identify and describe Cognos Upfront and Powerplay


� Describe network planning

� Describe call performance measures and KPIs

� Describe how to access OLAP cubes and reports



� Identify and describe operations dashboard link


� Describe parameter configuration

Who Should Attend This WorkshopPersonnel who use the Orion IP application on a dailybasis to proactively monitor and troubleshoot session, andsecurity performance and System Administrators whoconfigure and maintain the Orion IP system.

PrerequisitesGeneral knowledge of GeoProbe System SpImain menuand Alarms, and familiarity with GeoProbe CDRapplication. Basic knowledge of the SS7 and VoIPprotocols. It is recommended that the student hascompleted the GeoProbe User course.

Duration1 day

RecommendationIt is recommended that this workshop be conducted on-site on an in-service customer system. The on-site trainingmust be conducted on a fully operational GeoProbe andOrion IP systems.

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Course Title: Beamer Workshop

DescriptionThe Beamer System Course is designed to provideBeamer users the necessary training to effectively use theBeamer application features.


� Describe Beamer’s role in network and commercialservices

� Identify and describe High Value Accounts (HVA)

� Identify and describe Beamer applications

� Identify and describe Beamer reports

� Identify and describe Beamer Management application

� Identify and describe Key Account Management (KAM)application

� Identify and describe customer care application

� Identify and describe Beamer Tools

Who Should Attend This CourseThis course is intended for personnel who will use theBeamer applications.

PrerequisitesA working knowledge of Telecommunications andWindows driven systems. It is recommended that thestudent has completed the GeoProbe User course.

Duration1 day

RecommendationTektronix requires this specific training course to beconducted on the customer’s operational system. Whentraining is conducted at the customer’s location, it must beconducted on a fully operational Beamer system. In thiscase some hands-on labs will be limited to lecture only, toavoid disrupting the in-service Beamer system.


Network Management

E-LearningCourse Title: 120 GSM Networks

DescriptionThis web-based training module teaches the fundamentals of a GSM network.In this course students will learn the following: the purpose and functions of theGSM network, how GSM fits within 3GPP, GSM network elements, networksubsystem, GSM interfaces, and GSM protocol stacks. By the end of thecourse the sales professional will be familiar with a GSM network.


� Identify and describe the purpose and function of the GSM network

� Describe how GSM fits within 3GPP

� Identify and describe GSM network elements

� Identify and describe GSM network interfaces

� Describe GSM protocol stacks

Who Should Attend This CourseThis course is also intended for anyone who needs an overview of GSMnetworks.

PrerequisitesNone

Duration1 hour

How to RegisterTo view our training schedule andregister for courses, visit ourwebsite at:


How to Contact UsTo reach a consultant regardingcustomized training or for anytraining questions, you can reachTeknowledge Monday throughFriday at 469-330-4000.


Our CoursesTeknowledge offers a curriculumfrom the following productcategories:

� Network Management

� T&O-Test and Optimization

� FLD-Function and LoadDiagnostics

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Course Title: 121 GPRS Networks

DescriptionThis web-based training module teaches the fundamentalsof a GPRS network. In this course students will learn thepurpose and functions of the GPRS network, GPRSnetwork elements, GPRS network interfaces, and GPRSprotocol stacks. By the end of the course the student willbe familiar with a GPRS network.


� Identify and describe the purpose and function of theGPRS network

� Describe how GPRS fits within 3GPP

� Identify and describe GPRS network elements

� Identify and describe GPRS network interfaces

� Describe GPRS protocol stacks

Who Should Attend This CourseThis course is also intended for anyone who needs anoverview of GPRS networks.

PrerequisitesSales professionals: completion of the Network Assurancefor Mobile sales certification web-based training module120.

Duration1 hour


Course Title: 122 UMTS Networks

DescriptionThis web-based training module teaches the fundamentalsof a UMTS network. In this course students will learn thepurpose and functions of the UMTS network, UMTSnetwork elements, UMTS network interfaces, and UMTSprotocol stacks. By the end of the course the student willbe familiar with a UMTS network.


� Identify and describe the purpose and function of theUMTS network

� Describe how UMTS fits within 3GPP

� Identify and describe UMTS network elements

� Identify and describe UMTS network interfaces

� Describe UMTS protocol stacks

Who Should Attend This CourseThis course is also intended for anyone who needs anoverview of UMTS networks.

PrerequisitesFor sales professionals: completion of the 120 and 121Network Assurance for Mobile sales certification web-based training modules.

Duration1 hour

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Course Title: 123 SIGTRAN Basics

DescriptionThis web-based training module teaches the fundamentalsof the SIGTRAN protocol suite. In this course students willlearn the purpose and functions of SIGTRAN in a Voiceover IP network, SIGTRAN architecture, the SCTP layer,SS7 and ISDN user adaptation layers. By the end of thecourse the student will be familiar with the SIGTRANprotocol.


� Identify and describe the purpose and function ofSIGTRAN

� Describe why SIGTRAN is needed

� Identify the layers in SIGTRAN architecture

� Identify and describe the SCTP layer

� Describe SS7 M2UP User Adaptation Layer

� Describe SS7 M2PA User Adaptation Layer

� Describe SS7 M3UA User Adaptation Layer

� Describe SS7 SCCP User Adaptation Layer

� Describe ISDN User Adaptation Layer

Who Should Attend This CourseThis course is also intended for anyone who needs anoverview of SIGTRAN.

PrerequisitesFor sales professionals: completion of the 120, 121, and122 Network Assurance for Mobile sales certification web-based training modules.

Duration1 hour


Course Title: 131 VoIP Networks

DescriptionThis web-based training module teaches the fundamentalsto understand VoIP and associated protocols, standares,hardware, and services.

ObjectivesUpon completion of this course the student will be able toidentify and describe:

� The purpose and function of VoIP

� The various VoIP services

� The advantages and limitations of using VoIP ratherthan standard telephony

� VoIP related hardware

� The OSI model and layers

� Fundamentals of IP standards and operations

Who Should Attend This CourseThis course is intended for any customer, service, or salesprofessional who needs to understand VoIP at a basiclevel.

It is also part of the Network Assurance sales certificationprogram.

PrerequisitesKnowledge of Telecommunications.

Duration1 hour

26


Course Title: 132 SS7 Networks

DescriptionThis web-based training module provides students with abasic understanding of telephony signaling with anemphasis on Signaling System 7 or SS7 networks,including protocol layers and signaling units.

ObjectivesAfter completing this module the student will be able to:

� Explain the purpose and types of telephony signaling

� Recall a brief history of telephony signaling

� Identify and describe SS7 signaling units

� Identify and describe SS7 protocol layers

Who Should Attend This CourseThis course is intended for customers, service, and salesprofessionals who need an overview of SS7 networks.


PrerequisitesKnowledge of Telecommunications.

Duration1 hour


Course Title: 331 GeoProbe ProductOverview

DescriptionThis web-based training module provides an overview ofthe GeoProbe system. In this course students will learnthe following: GeoProbe features, functionality, components,and applications.


� Unified Assurance

� The purpose of the GeoProbe system

� GeoProbe system architecture and components

� GeoProbe graphical network display

� GeoProbe applications

� GeoProbe alarm types

� GeoProbe protocol analysis tools

� RTP Capture and Browser

� How GeoProbe supports IP video

Who Should Attend This CourseThis course is intended for sales, technical serviceprofessionals, and customer end users to provide anoverview of the GeoProbe features and functions.


PrerequisitesFor sales professionals: completion of the 100 and 200series Network Assurance for Fixed sales certificationweb-based training modules.

Duration1 hour

28


Course Title: 332 UACN - UnifiedAssurance for Converged Networks.DescriptionThis web-based training module teaches the highlightsand features of UACN APM. In this course students willlearn the following: overview of UACN, UACN frameworkand value, UACN and APM feature summary, UACN andAPM feature summary, UACN and APM features, userpreference configuration, dashboards and portlets, drill-downs, KPI exports, CDR browser, UACN reports,historical reports, saving and exporting reports, eventstudio, and wallboard maps. By the end of the course thestudent will be familiar with the advantages of the UACNproduct.


� The overall purpose of the UACN APM Product

� The UACN Framework

� The benefits of using the UACN Product

� The UACN Architecture

� Summarize the various UACN Features

Who Should Attend This CourseThis course is intended for customers and servicepersonnel who need an overview of UACN (UnifiedAssurance for Converged Networks).

PrerequisitesKnowledge of GeoProbe and APM.

Duration1 hour


T&O Instructor Led Courses

OptiMon/NSA User Course K15 User

T&O E-Learning:As new products are introduced, we want to keep you updated withthe latest technologies and enhancements.

TECH107 MDO300 MDO301

Test and Optimization Training: Customer Courses

T&O - Test and Optimization

30


Course Title: OptiMon/NSA(Network Service Analyzer)User Course

DescriptionThis course teaches the fundamentals of using the NSAsystem for network analysis and OptiMon application suitefor network performance analysis and optimization. Thecourse is comprised of lecture and hands-on exercises toreinforce key objectives. The student will learn how tocreate and manage sessions, capture and analyze data,Monitor network performance, generate reports, and learnto use call and cell data analysis tables.


� Identify and describe UMTS network elements,interfaces, and protocols.

� Describe NSA system elements

� Identify and describe NSA system elements

� Describe NSA KPIs

� Identify NSA session structure and create new onlinesessions

� Describe how to use NSA software to capture networkdata

� Identify and describe application configuration

� Describe session scheduler application

� Describe NSA session analysis process, functionalities,and application.

� Identify and describe OptiMon features

� Describe the OptiMon suite concept

� Identify and describe OptiMon suite applications

� Describe OptiMon suite deployment configuration

� Describe Trend Navigate Dashboard Report

� Identify and describe supervision map

� Identify and Describe reports

� Describe and utilize cell detail, radio, and matrix analysis

� Describe Trend Navigate system administration andconfiguration

Who Should Attend This CourseThis course is intended for 2G & 3G Switch Operationsand RF Engineering Personnel that typically performprotocol-based analysis on control & user planes, analyzenetwork issues reported by service/performance teams,and perform radio network troubleshooting and optimization.

PrerequisitesThe following courses are recommended:

� TECH107: A review of the basics of UTRAN RadioAccess Network including radio interface basics, callprocedures, mobility management, radio linkperformance measurements, and radio resource controlmeasurement procedures.

� MDO300: A review of the basic monitoring tools offeredby Tektronix including the architecture of OptiMon, theK18 probes, the Network & Service Analyzer (NSA),Session Analyst, and Expert Rules.

� MDO301: A review of the advanced monitoring toolsoffered by Tektronix focusing on network optimizationincluding KPIs, Cell Overlapping Matrix, TrendNavigate,and Drive Test Synergy.

Duration2 days

Instructor Led


Course Title: K15 User

DescriptionIn this seminar students learn how to use the TektronixK15 or K1297-G20 for protocol monitoring and statisticson different interfaces in telecommunication networks. Theseminar covers hardware configuration, logical link set up,customization of protocol stack files, as well as settings offilters, triggers, and special applications. The emphasis ofthe seminar is on practical exercises, which are based onrecording files. Note: This seminar can be combined withan SS7, GSM, GPRS, INAP, or UMTS protocol seminar toprovide students with the prerequisite protocol knowledge.Tektronix provides protocol tester training units andrecording files for all classes held at Richardson facility;otherwise, when training is provided at a customerlocation, Tektronix RecView software will be loaded onindividual student laptops for most of the practicalexercises with the customer’s actual K15 for the remainderof the hands-on exercises. No more than two students willuse one unit.


� Identify and describe Hardware

� Identify and describe configuration for PCM and Abis

� Describe protocol stack editor

� Identify and describe measurement scenarios

� Identify and describe filter and trigger configuration

� Identify and describe data recording and playback

� Identify and describe applications includingmulti-interface call tracer, and statistics

� Identify and describe tools including traffic analyzer andreal chart.

Who Should Attend This WorkshopTechnicians and engineers who work for networkoperators and telecommunications equipmentmanufacturers who have the Tektronix K15 or K1297-G20connected in a live network or test network environments.

PrerequisitesA detailed knowledge of the protocol, messages, andparameters that are used in the setup and teardown oftelephone calls between various network elements (e.g.MSC and STP or MSC and BSC). A basic knowledge ofWindows® operating system.

Duration1 day

32


Test and Optimization

E-Learning

Course Title: Tech 107Description: This web-based training module teaches thebasic fundamentals of the basics of UTRAN Radio AccessNetwork. In this course students will learn radio interfacebasics, call procedures, mobility management, radio linkperformance measurements, and radio resource controlmeasurement procedures. By the end of the course thestudent will have a familiarization with the basicfundamental concepts of UTRAN.


� Identify and describe radio interface basics

� Identify call procedures

� Identify and describe mobility management

� Identify and describe radio link performancemeasurements

� Identify and describe radio resource controlmeasurement procedures

Who Should Attend This CourseThis course is intended for anyone who needs an overviewof UTRAN radio access network. This course is arecommended pre-requisite for the OptiMon/NSA UserCourse.

Prerequisitesnone

Duration:1 hour


Course Title: MDO300

DescriptionThis web-based training module provides an overview ofthe Tektronix family of monitoring tools. In this coursestudents will learn the architecture of OptiMon, K18probes, Network and Service Analyzer, Session Analyst,and Expert Rules. By the end of the course the studentwill have a familiarization with the features of themonitoring tools.


� Describe the purpose and functions of OptiMon

� Identify and describe OptiMon architecture

� Describe the purpose and functions of the K18 probes

� Identify the purpose and functions of Network ServiceAnalyzer (NSA)

� Identify and describe the purpose and functions ofSession Analyst

� Identify and describe expert rules

Who Should Attend This CourseThis course is intended for anyone who needs an overviewof the Tektronix family of monitoring tools. This course is arecommended pre-requisite for the OptiMon/NSA UserCourse.

Prerequisitesnone

Duration1 hour

34


Course Title: MDO301

DescriptionThis web-based training module provides a review of theadvanced monitoring tools offered by Tektronix. In thiscourse students will learn network optimization includingKPIs, Cell Overlapping Matrix, TrendNavigate, and DriveTest Synergy. By the end of the course the student willhave a familiarization with network optimization tools.


� Identify and describe network optimization KPIs

� Identify and describe cell overlapping matrix

� Identify and describe TrendNavigate

� Identify and describe drive test synergy

Who Should Attend This CourseThis course is intended for anyone who needs an overviewof the Tektronix family of monitoring tools. This course is arecommended pre-requisite for the OptiMon/NSA UserCourse.

PrerequisitesMDO300

Duration1 hour


FLD Instructor Led Courses

Spectra Base Spectra2

Functional and Load Diagnostics Training:Customer Courses

FLD - Function and Load Diagnostics

36


Course Title: Spectra-Base

DescriptionThis course teaches the fundamentals of the Spectraprotocol analyzer. The student will learn the Spectrafunctions, features, configuration, and data capture reviewoptions. Hands-on exercises include using Spectrafeatures and configuring Spectra for various testapplications. The course also provides hands-on exercisesfor Spectra modes and requires students to create andexecute test scenarios. By the end of the course, thestudent will learn to configure Spectra, perform tests,generate traffic, collect data, and view statistics.


� Identify and describe Spectra functions, F1 through F10

� Identify and describe SS7 and ISDN protocol

� Identify and describe SS7 STP emulation mode

� Identify and describe SS7 and ISDN monitoring

� Identify and describe SS7 level 2 and level 3 tester modes

� Describe SS7 TUP, ISUP, and TCAP tester modes

� Identify and describe SS7 Batch tester mode

� Identify and describe SS7 SCP emulator mode

� Identify and describe SS7 ISUP/TUP generator mode

� Identify and describe SS7 TCAP and GSM generatormodes

� Identify and describe batch mode builder

Who Should Attend This CoursePersonnel who use the Spectra for testing SS7 and ISDNapplications and systems. Personnel attending this courseshould have a working knowledge of Telecommunicationsand the SS7 protocol.

PrerequisitesA working knowledge of Telecommunications and the SS7protocol.

Duration5 days

Instructor Led


Course Title: Spectra2

DescriptionThis course teaches the fundamentals of using theSpectra2 as a diagnostic tool in your network. You willlearn the Spectra2 functions, features, configuration, anddata capture review options. The course is comprised oflectures and hands-on exercises to reinforce objectives.The hands-on exercises include using Spectra2 featuresand configuring Spectra2 for various test applications. Thecourse also includes hands-on exercises for Spectra2applications and requires the student to create andexecute test scenarios. By the end of the course, thestudent will learn to configure Spectra2, create, edit andadd messages to the Spectra2, perform tests, generatetraffic, collect data, and view statistics.


� Identify and describe Spectra2 external interfaces

� Identify and describe Spectra 2 software installation andadministration

� Identify and describe Spectra2 login procedure

� Identify and describe Spectra2 system tools

� Identify and describe Spectra2 workspace

� Identify and describe Spectra2 system configuration

� Identify and describe Spectra2 database application

� Identify and describe the Spectra2 tester application

� Identify and describe the Spectra2 capture application

� Identify describe the Spectra2 generator application

� Identify and describe the Spectra2 statistics application

Who Should Attend This CourseThis course is intended for personnel who use theSpectra2 for testing Voice over IP applications andsystems. Personnel attending this course should have aworking knowledge of Voice over IP technology and theassociated protocols.

PrerequisitesA working knowledge of Internet Protocol, Voice overInternet Protocol, and basic PC and keyboard skills in aWindows environment.

Duration3 days

Copyright © Tektronix. All rights reserved. Tektronix products are covered by U.S. and foreign patents, issued and pend-ing. Information in this publication supersedes that in all previously published material. Specification and price changeprivileges reserved. TEKTRONIX and TEK are registered trademarks of Tektronix, Inc. All other trade namesreferenced are the service marks, trademarks or registered trademarks of their respective companies.

11/09 | CMW-23805-4

Contact Tektronix Communications:

Please visit www.tektronixcommunications.com

Phone:1-800-833-9200 option 1+1-469-330-4000

For Further Information:

Tektronix Communications maintains a compre-hensive, constantly expanding collection of applica-tion notes, technical briefs and other resources tohelp engineers working on the cutting edge oftechnology.

Please visit www.tektronixcommunications.com

About Tektronix Communications:Tektronix Communications provides network operators and equipmentmanufacturers around the world an unparalleled suite of networkdiagnostics and management solutions for fixed, mobile, IP andconverged multi-service networks.

This comprehensive set of solutions support a range of architecturesand applications such as LTE, fixed mobile convergence, IMS,broadband wireless access, WiMAX, VoIP and triple play, includingIPTV. Tektronix Communications is headquartered in Richardson,Texas.

Learn more about the company's test, measurement and networkmonitoring solutions by visiting:

www.tektronixcommunications.com




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