customer training catalog training programs …service.huaweils.com/file/06 software/2019...

NGBSS Product Technical Training Proposal

COMMERCIAL IN CONFIDENCE 1

Customer Training Catalog Training Programs

(NGBSS)

HUAWEI Learning Service

2019



CONTENTS

1 Training Solution ................................................................................................................................. 3 1.1 NGBSS Learning Paths ........................................................................................................ 3 1.2 Training Programs List ......................................................................................................... 5

1.2.1 NGBSS Planning Engineer Training Programs List ...................................................... 6 1.2.2 NGBSS Finance Staff Training Programs List .............................................................. 6 1.2.3 NGBSS Marketing Staff Training Programs List ........................................................... 6 1.2.4 NGBSS UAT Tester Training Programs List .................................................................. 6 1.2.5 NGBSS Business Configuration Engineer Training Programs List .............................. 6 1.2.6 NGBSS O&M Engineer Training Programs List............................................................ 7 1.2.7 NGBSS End User Trainer Training Programs List ........................................................ 8 1.2.8 NGBSS End User Training Programs List .................................................................... 8

1.3 Course Description ............................................................................................................... 9 1.3.1 NGBSS Solution Architecture and Integration Training ................................................ 9 1.3.2 NGBSS Solution Business Operation Training (for Finance) ...................................... 11 1.3.3 NGBSS Solution Business Operation Training (for Marketing) .................................. 14 1.3.4 NGBSS Solution UAT Training .................................................................................... 16 1.3.5 NGBSS Solution Overview Training (for Business Configuration) ............................. 17 1.3.6 Offering Configuration Training (ILT) ........................................................................... 19 1.3.7 Offering Configuration Training (OJT) ......................................................................... 24 1.3.8 CBS5.5 Charging Verification Special Topic Training (China GTC/RTC) ................... 28 1.3.9 NGBSS System Management Training....................................................................... 34 1.3.10 CRM System Operation and Maintenance Training ................................................... 35 1.3.11 CRM Advanced Maintenance Training........................................................................ 36 1.3.12 E9000 Server Operation and Maintenance Training .................................................. 39 1.3.13 I2000 System Operation and Maintenance Training .................................................. 41 1.3.14 USAU6600 System Operation and Maintenance Training ......................................... 45 1.3.15 URP6600 System Operation and Maintenance Training ............................................ 47 1.3.16 EVC System Operation and Maintenance Training (for OCS/CBS) ........................... 49 1.3.17 UVC System Operation and Maintenance Training .................................................... 51 1.3.18 Mediation System Operation and Maintenance Training (for OCS/CBS) ................... 52 1.3.19 Provision System Operation and Maintenance Training (for OCS/CBS) ................... 54 1.3.20 VDS System Operation and Maintenance Training .................................................... 56 1.3.21 Report System Operation and Maintenance Training ................................................. 58 1.3.22 CBS5.5 System Operation and Maintenance Training ............................................... 60 1.3.23 CBS5.5 System Case Study and Practice Training .................................................... 62 1.3.24 CBS System Advanced Maintenance Training ........................................................... 68 1.3.25 UAP6600 System Operation and Maintenance Training ............................................ 73 1.3.26 UAP9600 System Operation and Maintenance Training ............................................ 75 1.3.27 CRM Business Operation TTT Training (for Retail) .................................................... 76 1.3.28 CRM Business Operation TTT Training (for Customer Care) ..................................... 78 1.3.29 CRM Business Operation Training (eClass for Retail) ............................................... 79 1.3.30 CRM Business Operation Training (eClass for Customer Care) ................................ 81



1 Training Solution

1.1 NGBSS Learning Paths

Planning Engineer Finance Staff Business Configuration

Staff

Intermediate Training

Prepare the knowledge and basic skills for the NGBSS solution planning


Prepare the knowledge and basic skills for the NGBSS solution Finance operation

Marketing Staff UAT Tester


Operate UAT Test cases, master the UAT method and tools

O&M Engineer


Administrate, operate and

maintain NGBSS

Systems , solve the alarms.

End User Trainer


Train end user of operating Sales and Customer Care

operations in NGBSS Solution

End User (Retail/Customer Care)


Operate Sales and Customer Care operations in NGBSS Solution


Configure typical offering,

product, service data and

tariff.

Principles and Basic Skill Training Prepare the knowledge and basic skills for the NGBSS solution offering configuration


Prepare the knowledge and

basic skills for the NGBSS solution Marketing operation

Advanced Training

Use tool to verify service

charging configuration

Advanced Training

Master troubleshooting method, solve typical system faults

NGBSS Solution Business Operation and OM

Capability



NGBSS Solution Architecture

and Integration Training

ILT 2D

Planning Engineer Finance Staff

Intermediate

Training

NGBSS Solution Business

Operation Training (for

Finance)

ILT 4D


Operation Training (for

Marketing)

ILT 4D

Marketing Staff

NGBSS Solution UAT

Training

ILT 4D

UAT Tester End User Trainer

Intermediate

Training

CRM Business Operation TTT

Training (for Retail)

ILT 2D

End User


Training (for Customer Care)

ILT 2D

CRM Business Operation

Training (for Retail)

eClass 2H

CRM Business Operation

Training (for Customer Care)

eClass 1H

Business Configuration

Engineer O&M Engineer

Advanced

Training

Intermediate

Training

Basic Training

NGBSS Solution Overview

Training (for Business

Configuration)

ILT 1D

Offering Configuration

Training(ILT)

ILT 6D

NGBSS System Management

Training

ILT 1D

CRM System Advanced

Maintenance Training

ILT 5D

CRM System Operation and


ILT 6D

CBS5.5 System Operation

and Maintenance Training

ILT 20D

EVC System Operation and


(for OCS/CBS)

ILT 2D

UVC System Operation and


ILT 3D

Mediation System Operation

and Maintenance Training (for

OCS/CBS)

ILT 2D

Provision System Operation


(for OCS/CBS)

ILT 2D

VDS System Operation and


ILT 4D

Report System Operation and


ILT 2D

USAU6600 System Operation


ILT 3D

URP6600 System Operation


ILT 3D

CBS5.5 System Advanced


ILT 8D

CBS5.5 System Case Study

and Practice Training

ILT 9D

UAP6600 System Operation


ILT 3D



ILT 3D

CBS5.5 Charging Verification

Special Topic Training (China

GTC/RTC)

ILT 10D

E9000 Server Operation and


ILT 2D

I2000 System Operation and


ILT 4D

S-OJTOffering Configuration

Training (OJT)

S-OJT 12D



1.2 Training Programs List

The standard NGBSS learning solution is designed for the 8 job roles:

Training Programs

NGBSS Planning Engineer Learning Solution(1.2.1)

NGBSS Finance Staff Learning Solution(1.2.2)

NGBSS Marketing Staff Learning Solution(1.2.3)

NGBSS UAT Tester Learning Solution(1.2.4)

NGBSS End User Trainer Learning Solution(1.2.5)

NGBSS End User Learning Solution(1.2.6)

NGBSS Business Configuration Engineer Learning Solution(1.2.7)

NGBSS O&M Engineer Learning Solution(1.2.8)



1.2.1 NGBSS Planning Engineer Training Programs List

Learning Phase

Programs(S-part) Level

MOOC Duration

(week)

ILT Duration

(day)

S-OJT Class Size

(Person)

NGBSS Intermediate

Training

NGBSS Solution Architecture and

Integration Training Ⅱ / 2 / 6~12

Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course

1.2.2 NGBSS Finance Staff Training Programs List

Learning Phase


MOOC Duration

(week)

ILT Duration

(day)

S-OJT Class Size

(Person)

NGBSS

Intermediate

Training


Operation Training (for Finance) Ⅱ / 4 / 6~12


1.2.3 NGBSS Marketing Staff Training Programs List

Learning Phase


MOOC Duration

(week)

ILT Duration

(day)

S-OJT Class Size

(Person)

NGBSS

Intermediate

Training


Operation Training (for Marketing) Ⅱ / 4 / 6~12


1.2.4 NGBSS UAT Tester Training Programs List

Learning Phase


MOOC Duration

(week)

ILT Duration

(day)

S-OJT Class Size

(Person)

NGBSS

Intermediate

Training

NGBSS Solution UAT Training Ⅱ / 5 / 6~12


1.2.5 NGBSS Business Configuration Engineer Training Programs List

Learning Phase


MOOC Duration

(week)

ILT Duration

(day)

S-OJT Class Size

(Person)

NGBSS

Basics

Training


Training (for Business

Configuration)

Ⅰ / 1 / 6~12



NGBSS

Intermediate

Training

Offering Configuration Training Ⅱ / 6 12 6~12

NGBSS System Management

Training Ⅱ / 1 / 6~12

NGBSS

Advanced

Training

CBS5.5 Charging Verification

Special Topic Training (China

GTC/RTC)

Ⅲ / 10 / 6~12


1.2.6 NGBSS O&M Engineer Training Programs List

Learning Phase


MOOC Duration

(week)

ILT Duration

(day)

S-OJT Class Size

(Person)

NGBSS

Intermediate

Training

E9000 Server Operation and

Maintenance Training Ⅱ / 2 / 6~12

I2000 System Operation and


USAU6600 System Operation and


URP6600 System Operation and


CRM System Operation and


CBS5.5 System Operation and


EVC System Operation and

Maintenance Training (for

OCS/CBS)

Ⅱ / 2 / 6~12

UVC System Operation and


Mediation5.5 System Operation

and Maintenance Training (for

OCS/CBS)

Ⅱ / 2 / 6~12

Provision System Operation and

Maintenance Training (for

OCS/CBS)

Ⅱ / 2 / 6~12

VDS System Operation and


UAP6600 System Operation and


UAP9600 System Operation and


Report System Operation and


NGBSS

Advanced

Training

CBS5.5 System Case Study and

Practice Training Ⅲ / 9 / 6~12

CBS5.5 System Advanced

Maintenance Training Ⅲ / 8 / 6~12

CRM System Advanced

Maintenance Training Ⅲ / 5 / 6~12




1.2.7 NGBSS End User Trainer Training Programs List

Learning Phase


MOOC Duration

(week)

ILT Duration

(day)

S-OJT Class Size

(Person)

NGBSS

Intermediate

Training


Training (for Retail) Ⅲ / 2 / 6~12


Training (for Customer Care) Ⅲ / 1 / 6~12


1.2.8 NGBSS End User Training Programs List

Learning Phase


MOOC Duration

(week)

eClass Duration

(Hours)

S-OJT Class Size

(Person)

NGBSS

Intermediate

Training

CRM Business Operation Training

(eClass for Retail) Ⅲ / 2 / /

CRM Business Operation Training

(eClass for Customer Care) Ⅲ / 1 / /




1.3 Course Description

1.3.1 NGBSS Solution Architecture and Integration Training

Training Path

Target Audience

NGBSS Planning Engineer

Prerequisites

None

Objectives

On completion of this program, the participants will be able to:

Be familiar with HUAWEI NGBSS solution

Describe the key project solution architecture and design principles

Describe the components of application and infrastructure

Describe the functions and architecture of main modules.

Understand the data model of NGBSS.

Describe the reliability and security features.

Describe the typical service flow

Centralized Training Content

OI751 NGBSS Solution Architecture and Integration

Project Solution Overview

Overall Solution Introduction

Key Solution Architecture & Design Principles

Application Solution Components

Infrastructure Solution Components

CBS Modules Introduction

CBS Function Modules

CBS Module Features

CBS Software Architecture

CBS Data Model

CBS Module Networking

System Security and Reliability

VDS Module Introduction

VDS Functions and Features

VDS Software Architecture

VDS Data Model

VDS Module Networking

CRM Module Introduction

CRM Module architecture

CRM network architecture

CRM Position In Network

CRM Web Portal Overview

NGBSS Solution Architecture and Integration

OI751 Lecture 2D



CRM Main Functions

Typical Service Flow

Service Features and Interfaces

Centralized Training Duration

2 working days

Class Size

Min 6, Max 12



1.3.2 NGBSS Solution Business Operation Training (for Finance)

Training Path

Target Audience

Finance Department Staff

Prerequisites

Attendees should have a general knowledge in telecommunications

Attendees should have a general knowledge in PC knowledge

Objectives


Explain the benefit of NGBSS solution.

Describe the service flow of NGBSS system.

List typical NGBSS services and service features.

Illustrate the Account Receivable flow.

Illustrate the Debt Control Mechanism.


OI752 NGBSS Solution Business Operation for Finance

BSS Solution Overview

Trends & Challenges

Customer Demands Change

Operation Demands Change

The Industry is Ever Evolving

Overall Solution




Solution Architecture

Logical Architecture

Interface Diagram

Interface Description

Key Solution Processes

Prepaid Subscription Acquisition Process

Mobile Service Fulfillment

Trouble Ticket Process

Charge Flow

Recharge Flow

Function List

Huawei CBS

Huawei UVC

Huawei ESB

Huawei CRM

Huawei VDS

Huawei Mediation

NGBSS Solution Business Operation for Finance

OI752 Lecture, Hands-on 4D



Huawei Provision

AR Operation Introduction

Query

Cash Register

Payment

Deposit

Transfer

Refund

Adjustment

Dispute

Unallocated Payment

Write-off

Audit

System setting

Debt Collection Operation

Basic Concepts

DC Function Introduction

DC Service Flow

DC Operation Management

Practice

GL Introduction

GL introduction

GL use scenario

Data flow

Related Concept

Records in GL

DR and CR

GL use case

Finance GL code

Bill Run Introduction

Billing System Overview

Typical Service Processes

Billing System Setting

Main Operations of Billing system

CRM Business Introduction

Resource Management

Overview

Configuration Operation

Stock Operation

Note Operation

Inventory Item Maintenance

Inventory Query operation

Package Operation

Dealer Management

Managing Dealer Information

Managing Commission Rules

Calculating Commissions

Managing Commission

Managing Resources to Dealers

Settlement in the VDS(PRM)




4 working days

Class Size

Min 6, Max 12



1.3.3 NGBSS Solution Business Operation Training (for Marketing)

Training Path

Target Audience

Marketing Department Staff

Prerequisites

Attendees should have a general knowledge in telecommunications

Attendees should have a general knowledge in PC knowledge

Objectives


Explain the benefit of NGBSS solution.

Describe the service flow of NGBSS system.

List typical NGBSS services and service features.

Illustrate the function and flow of CRM system.

Illustrate the Rating & Billing Mechanism.

Design the Charging Policy.


OI753 NGBSS Solution Business Operation for Marketing

BSS Solution Overview

Trends & Challenges

Customer Demands Change

Operation Demands Change

The Industry is Ever Evolving

Overall Solution




Solution Architecture


Interface Diagram

Interface Description

Key Solution Processes

Prepaid Subscription Acquisition Process

Mobile Service Fulfillment

Trouble Ticket Process

Charge Flow

Recharge Flow

Function List

Huawei CBS

Huawei UVC

Huawei ESB

Huawei CRM

Huawei VDS

NGBSS Solution Business Operation for Marketing




Huawei Mediation

Huawei Provision

CBS Solution Introduction

CBS System Introduction

Data Model

Online-charging and Off-line Charging

Prepaid and Postpaid

Typical Service Flow Introduction

Voice Flow

SMS Flow

GPRS Flow

Management Service Flow

CBS system functions

FN

HOMEZONE

CUG

Notification

Credit Function

Tax

Accumulator

Bypass

Self-Care

CBS system features

Charging Features

Life Cycle Features

Management Features

Basic Concepts

Offering Management

Offering Management

Product Management

Plan Management

Plan Management

Configuring Offering E2E

CRM Business Introduction

Resource Management

Product Catalog

Customer Care

Dealer Management

Loyalty

eCare

Campaign


4 working days

Class Size

Min 6, Max 12



1.3.4 NGBSS Solution UAT Training

Training Path

Target Audience

Project UAT Testers

Prerequisites

Attendees should have a general knowledge in Linux or attended the Linux Foundation Training.

Attendees should have a general knowledge in RDBMS.

Objectives



Understand the main functions of NGBSS components

Grasp the usage of testing simulation tools

Implement the typical test cases and check the result


OI755 NGBSS Solution UAT Operation


Business Proposition


Integration Architecture

Main Component Functions

Simulation Tool Introduction

SoapUI Function and Operation

Rtest Function and Operation

IDT Function and Operation

Open eye Function and Operation

Typical UAT Test Cases

UAT cases End to End

CBS UAT test cases

CRM UAT test cases

E-care UAT test cases


5 working days

Class Size

Min 6, Max 12

NGBSSS Solution UAT Operation

Lecture, Hands-on 5D OI755



1.3.5 NGBSS Solution Overview Training (for Business Configuration)

Training Path

Target Audience

Business Configuration Staff

Prerequisites

Attendees should have a general knowledge in NGBSS System Solution.

Objectives


Describe the Solution, Functions and Features

Outline the NGBSS Data Architecture and Storage

Describe the Functions of NGBSS Sub-Module

Explain the Typical Offering Cases


OI756 NGBSS Solution Overview for Business Configuration


What is NGBSS Solution

NGBSS Value Proposition

NGBSS System Functions

NGBSS System Features

NGBSS Data Architecture

NGBSS Data Architecture

Data Storage and Distribution

NGBSS Sub-Module Introduction

NGBSS Solution Function Module

Unify System Management

Unify Product Catalogue

Rating and Charging(CBP)

Billing and Invoicing

AR & DC & GL

NGBSS Charging Components Introduction

Offering Introduction

Product Introduction

Plan Introduction

Policy Introduction

Patten Introduction

Action Introduction

Typical Offering Cases Introduction

Do It Yourself

Multiple Tiers Data

Preferential Package for Special Visit

Device Based Charging

Content Based Charging

NGBSS Solution Overview for Business

Configuration

1D Lecture OI756



Data Roaming Bill Shock Prevention


1 working day

Class Size

Min 6, Max 12



1.3.6 Offering Configuration Training (ILT)

Training Path

Target Audience

Business Configuration Engineer

Prerequisites

Attendees should have a general knowledge in charging system.

System Offering Management

OI322 0.5D Lecture,Hands-on

Configure Primary Offering

OI323 1D Lecture, Hands-on

GPRS Basic Offering and FN Offering

OI324 0.5D Lecture, Hands-on

Configure CUG Offering


OI321 0.5D Lecture

Charging Concept Introduction

Configure Corporate Offering


Typical Offering Case Verification


Configure Service Features




Objectives


Describe the charging concepts, e.g. Brand, Offering, Product, Plan.

Outline the offering management, e.g. Offering Types, Offering Operations

Describe the configuration procedure of the primary offering/supplementary offering

Explain how to verify the correctness of offering


OI321 Charging Concept Introduction

Basic Charging Concepts

Business Entity

Brand

Offering

Product

Plan

Relationships between Concepts

Case: Freebees

Offering Introduction

Offering Classification

Offering Status

Relationships between Offerings

Product Introduction

Product Classification

Product Types

Product Status

Plan Introduction

Plan Classification

Plan Status

Plan Versions

Plan Components

Rating Priority

Rating Priority

OI322 System Offering Management

Offering Management

Offering Composition

Offering Types

Offering Subscription Types

Offering Properties

Offering Operations

Product Management

Product Composition Types

Product Subscription Types

Product and Event

Product Property

Plan Management



Plan Composition

Plan Types

Relationships Between Policies and Patterns

Plan Operations

Other Reference

Patterns Reference

Actions Reference

Global Pricing Plan

OI323 Configure Primary Offering

Typical Instance

Configure Procedure

Configure Process

Configuring a Brand

Configuring Time Schemes

Configuring Voice Pricing Plans

Configuring SMS Pricing Plans

Configuring MMS Pricing Plans

Configuring GPRS Pricing Plan

Creating a Primary Offering

OI324 GPRS Basic Offering and FN Offering

GPRS Basic Offering

Typical Instance: GPRS Basic Offering

Configuration Procedure

FN Offering

What is FN

Typical Instance: FN Supplementary Offering


OI325 Configure CUG Offering

CUG Overview

What is CUG?

CUG model

Configuring CUG Offering

Typical instance


Creating a CUG Offering

OI326 Configure Corporate Offering

Corporate Service Overview

Corporate Service Overview

Corporate Service Function

Hierarchy Architecture

Relationship of Nodes

Corporate Group Attendant

Configuring the Corporate Service

Configuration Process

Configure Short Numbers for Corporations

Configure a Global Authentication Plan



Configure a Corporate Primary Offering

Configure a Corporate Discount Supplementary Offering

Configure a Corporate Attendant Supplementary Offering

OI327 Typical Offering Case Verification

Charging Verification Overview

Why Need Charging Verification?

How to do Charging Verification?

Typical Scenarios

Charging Process and Rule Introduction

Typical Charging Flow

Rating and Charging Procedure

SoapUI Tool Introduction

SoapUI Overview

Configure the SoapUI

Create and Active the subscriber

IDT Tool Introduction

IDT Tool Working Mechanism

Configuring the IDT

Charging Verification

CDR Analyze

CDR Path and File Name Format

CDR File Content Format

Important Fields of REC CDR File

OI328 Configure Service Features

Home Zone Service Feature

Home Zone Service Feature Introduction

Home Zone Service Configuration Introduction

Community Service Feature

Community Service Feature Introduction

Community Service Configuration Introduction

Parent & Children Card Service Feature

Parent & Children Card Service Feature Introduction

Parent & Children Card Service Configuration Introduction

Data Package Service Feature

Data Package Service Feature Introduction

Add On Package Service Configuration Introduction

Turbo Button Package Service Configuration Introduction

Terminal Type based Service Configuration

Transfer Product Service Feature

Transfer Product Service Feature Introduction

Transfer Product Service Configuration Introduction

Call Screen Service Feature

Call Screen Service Feature Introduction

Call Screen Service Configuration Introduction

Notification Service Feature



Notification Service Feature Introduction

Notification Service Configuration Introduction


6 working days

Class Size

Min 6, Max 12



1.3.7 Offering Configuration Training (OJT)

Training Path

Offering Configuration for Action Configuration

OI332 1.5D S-OJT

Offering Configuration for Patterns Configuration

OI333 1D S-OJT

Offering Configuration for Policies Configuration

OI334 1.5D S-OJT

Offering Configuration for Plan Configuration

OI335 1D S-OJT

OI331 0.5D S-OJT

Offering Configuration for Reference Data Configuration

Offering Configuration for Product Configuration

OI336 0.5D S-OJT

Offering Configuration for Creating Offering

OI337 4D S-OJT

Service Feature Configuration for Service Management

OI338 1D S-OJT

Service Feature Configuration for Service Application

OI339 1D S-OJT



Target Audience


Prerequisites

Attendees should have a general knowledge in charging system.

Objectives


Implement the Reference Data Configuration Tasks

Implement the Action Configuration Tasks

Implement the Pattern Configuration Tasks

Implement the Policy, Plan and Product Configuration Tasks

Implement the Offering Creation Tasks


OI331 Offering Configuration for Reference Data Configuration

Task 1:Configuring Time Schemas

Task 2: Configuring Free Unit Types

Task 3: Configuring Account Balance Types

Task 4: Configuring Accumulator Types

OI332 Offering Configuration for Action Configuration

Task 1: Rate Action Configuring

Task 2: Fee Calculate Action Configuring

Task 3: Rate Discount Action Configuring

Task 4: Charge Discount Action Configuring

Task 5: Free Unit Bonus Action Configuring

Task 6: Account Balance Bonus Action Configuring

Task 7: Offering Bonus Action Configuring

Task 8: Notification Action Notification Action Configuring

Task 9: Recurring Charge Action Configuring

Task10: One-off Charging Action Configuring

Task 11: Recharge Action Configuring

OI333 Offering Configuration for Patterns Configuration

Task 1:Simple Rank Pattern Configuring

Task 2: Accumulation Rank Pattern Configuring

Task 3: Fee Rank Pattern Configuring

Task 4: Time Tariff Pattern Configuring

Task 5: Condition Selection Pattern Configuring

Task 6: Matrix Selection Pattern Configuring

Task 7: Combinatorial Matrix Pattern Configuring

Task 8: Threshold Pattern Configuring

OI334 Offering Configuration for Policies Configuration

Task 1: Configuring the Usage Charge Rate Policies

Task 2: Configuring the One-off Fee Price Policy

Task 3: Configuring the Recurring Charge Rate Policies

Task 4: Configuring Event Charge Discount Policies



Task 5: Configuring the Event Rate Discount Policies

Task 6: Configuring Billing Discount Policies

Task 7: Configuring Recharge Bonus Policies

Task 8: Configuring Recurring Bonus Policy

Task 9: Configuring Notification Policies

Task 10: Configuring Accumulate Policies

OI335 Offering Configuration for Plan Configuration

Task 1: Creating Offering Plans

Task 2: Testing Offering Plans

Task 3: Releasing Offering Plans

Task 4: Managing Offering Plan Versions

Task 5: Creating Global Plans

Task 6: Testing GP Plans

Task 7: Releasing GP Plans

Task 8: Managing GP Plan Versions

Task 9: Typical Network Service Global Plan Configuration

Task 10: Typical Notification Global Plan Configuration

Task 11: Typical Authentication Global Plan Configuration

Task 12: Typical Special Number Global Plan Configuration

OI336 Offering Configuration for Product Configuration

Task 1: Creating a Main Product

Task 2: Creating a Appendant Product

Task 3: Creating a Composite Product

Task 4: Configuring Relationships Between Products

Task 5: Testing Products

Task 6: Releasing Products

OI337 Offering Configuration for Creating Offering

Task 1: Configuring Brands

Task 2: Configuring Sales Catalogs

Task 3: Creating a Primary Offerings

Task 4: Creating a Supplementary Offerings

Task 5: Managing Offering Versions

Task 6: Configuring a Supplementary Offering for GPRS Charging by Traffic

Task 7: Configuring a Supplementary Offering for GPRS Monthly Package

Task 8: Configuring a Supplementary Offering for GPRS Charging by APN

Task 9: Configuring a Supplementary Offering for GPRS Charging by Website

Task 10: Configuring GPRS Duration-based Charging Supplementary Offerings

Task 11: Configuring GPRS Time Scheme-based Supplementary Offerings

Task 12: Configuring One-Off Recharge Bonus Supplementary Offerings

Task 13: Configuring Transfer Supplementary Offerings

Task 14: Configuring an FN Supplementary Offering

Task 15: Configuring Notification Supplementary Offerings for Life Cycle Status Change

Task 16: Configuring Recurring Charging Notification Supplementary Offerings

Task 17: Configuring Low Balance Notification Supplementary Offerings

Task 18: Configuring Consumption Notification Supplementary Offerings

Task 19: Configuring Home Zone Notification Supplementary Offerings



Task 20: Configuring Offering Effective/Expiration Notification Supplementary Offerings

Task 21: Configuring Accumulator-based Discount Notification Supplementary Offerings

Task 22: Configuring Collect Call Supplementary Offerings

Task 23: Configuring a CUG Primary Offering

Task 24: Configuring CUG Member Offerings

Task 25: Configuring Home Zone Supplementary Offerings

Task 26: Configuring a Parent-Child Card Primary Offering

Task 27: Configuring a Parent-Child Card Member Offering

Task 28: Configuring a Corporate Primary Offering

Task 29: Configuring Corporate Discount Supplementary Offerings

Task 30: Configuring Corporate Attendant Supplementary Offerings

OI338 Service Feature Configuration for Service Management

Task 1: Life Cycle Management

Task 2: Recharge Management

Task 3: Credit Control Management

Task 4: Tax Management

Task 5: Self-Care

OI339 Service Feature Configuration for Service Application

Task 1: Home zone Service Configuration

Task 2: FN Service Configuration

Task 3: CUG Service Configuration

Task 4: Community Service Configuration

Task 5: Parent and Children Card Service Configuration

Task 6: Data Package Configuration

Task 7: Transfer Product Configuration

Task 8: Call Screen Service Configuration

Task 9: Notification Service Configuration


12 working days

Class Size

Min 6, Max 12



1.3.8 CBS5.5 Charging Verification Special Topic Training (China GTC/RTC)

Training Path

CBS Charging Verification for Primary Offering

1D Scenario Based Practice

CBS Charging Verification for IDD

0.5D Scenario Based Practice

CBS Charging Verification for IR


CBS Charging Verification for GPRS Offering


OI341 0.5D Lecture

CBS Charging Verification Overview

CBS Charging Verification for Package Offering


CBS Charging Verification for First Activation Bonus


CBS Charging Verification for Recharge and Bonus

OI348 0.5D Scenario Based Practice

CBS Charging Verification for FN Business


OI342

OI343

OI344

OI345

OI346

OI347



Target Audience


Prerequisites

Attendees should have a general knowledge in CBS System.

Objectives


Implement the CBS Charging Verification for Primary Offering, Package Offering

CBS Charging Verification for Parent and Child


CBS Charging Verification for Community


CBS Charging Verification for Home Zone


CBS Charging Verification for AOC



CBS Charging Verification for CUG

CBS Charging Verification for Special Number


CBS Charging Verification for TAX

OI356 Scenario Based Practice 0.5D

CBS Charging Verification for VoIP

Scenario Based Practice 0.5D

OI351

OI352

OI353

OI354

OI357



Implement the CBS Charging Verification for CUG, FN, Community, Parent and Children

Implement the CBS Charging Verification for First Activation Bonus, Recharge Bonus

Implement the CBS Charging Verification for GRPS, Home Zone, IDD and IR

Implement the CBS Charging Verification for Tax, Special Number and VOIP.


OI341 CBS Charging Verification Overview

CBS charging verification process and rules

Simulate Tools Introduction

CDR Analysis

OI342 CBS Charging Verification for Primary Offering

Verification of the Primary Offering

Task description

Configure the plan

Configure and release the offering

Create new subscriber and subscribe the offering

Voice charging verification

SMS charging verification

MMS charging verification

GPRS charging verification

Extension task

Charging in Simple Rank Pattern

Charging in Accumulation Rank Pattern

Charging in Fee Rank Pattern

Charging in Time Tariff Pattern

Charging in Condition Selection Pattern

OI343 CBS Charging Verification for IDD

Verification of the IDD

Case description

Configure the Number Analysis information

Configure the Price Plan

Add the global plan to the Network Service

Verification of the calls to Asia

Verification of the calls to Europe

Verification of the calls to South America

OI344 CBS Charging Verification for IR

Verification of the IR Product

Case description

Configure the Number Analysis Information

Configure the Price Plan

Verification of the calls to Asia

Verification of the calls to Europe

Verification of the calls to South America

OI345 CBS Charging Verification for GPRS Offering

Verification of the GPRS Offering

Case description



Requirement analysis

Configure the price plan

Configure the offering

Charging verification for the rent fee deduction

Charging verification for GPRS price plan

Charging verification for the GPRS by APN

Charging verification for the GPRS by website

Charging verification for Facebook Zero supplementary offering

OI346 CBS Charging Verification for Package Offering

Verification of the Package Offering

Case description

Configure a free unit type

Configure the package plan

Configure and release an optional offering

Rent fee verification

Charging verification for free resource usage

Charging verification for normal GPRS usage

OI347 CBS Charging Verification for First Activation Bonus

Verification of the First Activation Bonus

Case description


Configure the offering

Create new subscriber

Free resource bonus verification

Free resource usage verification

OI348 CBS Charging Verification for Recharge and Bonus

Verification of the Recharge and Bonus

Case description

Configure the plan

Publish the plan

Charging verification of free duration as bonus for recharge

Charging verification of fund as bonus for recharge

Charging verification of free unit as bonus for recharge

OI349 CBS Charging Verification for FN Business

Verification of the FN Offering

Case description


Configure and release the offering

Charging Verification for the Rent fee deduction

Charging Verification for the Handling fee

Charging Verification for the FN voice calling to friend group

Charging Verification for the FN SMS to friend group

OI350 CBS Charging Verification for CUG

Verification of the CUG Offering

Case description

Configuration of the CUG member offering



Configure the CUG plan for group1

Configure the CUG plan for group2

Configure the CUG member offering

Configure the second CUG member offering

Configure the primary offering

Charging verification of the CUG offering

Create CUG Group

Add member to the CUG group

Charging verification for Intra-group voice

Charging verification for Inter-group voice

Charging verification for Out-group voice

OI351 CBS Charging Verification for Parent and Child

Verification of the Parent and Child

Case description

Configure the parent and child member offering

Configure a parent and child primary offering

Create new subscriber for parent and child

Create Parent and Child group

Add child member

Verification of parent card usage

Verification of child card usage

OI352 CBS Charging Verification for Community

Verification of the Community

Case description

Create a corporate primary offer and corporate member offer

Create a corporate with payment mode as prepaid and postpaid

Subscribe the Community primary offer and member offer

Charging verification of calling within the corporate

OI353 CBS Charging Verification for Home zone

Verification of the Home Zone Business

Case description

Configuration analysis

Configure the Cell and Zone information

Configure and release a price plan

Configure and release an related supplementary offering

Subscribe the offering

Charging verification

OI354 CBS Charging Verification for AOC

Verification of the AOC

Case description

Configure the AOC plan

Generate calls to OCS

Check the logs of the notification

OI355 CBS Charging Verification for Special Number

Verification of the Special Number

Case description




Configure and release an offering

Subscribe the offering

Charging Verification for the Special Number Head 956

Charging verification for the Special Number Head 958

Charging verification for the Special Number Head 960

OI356 CBS Charging Verification for Tax

Verification of the Tax

Case description

Configure the global tax plan

Charge Verification for local voice tax

Charge Verification international voice call tax

OI357 CBS Charging Verification for VOIP

Verification of the VOIP

Case description

Configure the VOIP Prefix

Configure the VOIP price plan

Configure and release an offer

Subscribe the VOIP offering

Charging Verification for dialing to 444 through VOIP

Charging Verification for dialing to 888 through VOIP


10 working days

Class Size

Min 6, Max 12



1.3.9 NGBSS System Management Training

Training Path

Target Audience

BSS System Management Personnel

Prerequisites

None

Objectives



Understand the main functions of NGBSS components

Grasp the operation of USM Module

Implement the user/ role creation and permission configuration.


OI754 NGBSSS System Management


Business Proposition


Integration Architecture

Main Component Functions

USM Module Introduction

What is USM

USM system Architecture

USM Basic Concepts Introduction

Region & BE Management

Organizations Management

Team Management

Employees Management

Configuration Process

Configure Region & BE Operation

Configure Organization Operation

Configure Team Operation

Configure Employee Operation


1 working day

Class Size

Min 6, Max 12

NGBSSS System Management

Lecture, Hands-on 1D OI754



1.3.10 CRM System Operation and Maintenance Training

Training Path

Target Audience

CRM Operation and Maintenance Engineer

Prerequisites



Objectives


Be familiar with the USM

Be familiar with the CRM Business Platform

Know the routine maintenance of CRM system

Know how to inspect the system

Implement the operations of CRM modules.


OI461 CRM System Overview

CRM System Overview

CRM Introduction

CRM system architecture

CRM network architecture

CRM Position In Network

CRM Web Portal Overview

OI462 CRM System Operation

USM Operation

Organization Management

Roles and permissions Management

System data and operations

Login sessions

Logs Management

Typical Service Flow

Point of Sales

CRM System Overview

OI461 Lecture 1D

CRM System Operation


CRM System Maintenance




Selling Resources to Dealers

Process of Executing a Batch Marketing Campaign

Bill Query Through E-Care

Main Business Operation

Product Catalog main operations

Customer Care main operations

Inventory main operations

OI463 CRM System Maintenance

CRM Routine Maintenance

OS maintenance

DB maintenance

CRM application maintenance

Alarm management and maintenance

Log tracing


6 working days

Class Size

Min 6, Max 12

1.3.11 CRM Advanced Maintenance Training

Training Path

Target Audience

CRM Operation and Maintenance Engineer

Prerequisites


Attended the CRM System Operation and Maintenance Training.

Objectives


Know the troubleshooting principles and procedure.

Collect related information to handle the faults.

Grasp the in-depth principle like internal interactive flow and related tables of CRM system.

Understand the external interfaces involved between CRM and other external systems and the type of messages communicated between them.

CRM Advanced Maintenance


CRM System Operation and Maintenance Training

Prerequisites



Understand service flow by performing service simulation.

Master the troubleshooting methods such as log analysis, message analysis.

Use the tools and troubleshooting methods to handle typical faults.


OI464 CRM Advanced Maintenance

Trouble shooting Overview

Fault categories

Fault information collecting

Common methods of locating faults

Troubleshooting startup and login faults

Troubleshooting business faults

CRM Software Structure

CRM user and process

CRM log introduction

CRM configuration files

CRM common commands

CRM public scripts

CRM Database Introduction

Database User List

CRM Data Modules

Common SQL Statement

Customer Care Related Tables

Order Processing Related Tables

Service Provisioning Related Tables

CRM Interface Analysis

CRM Logical Architecture

CRM Integration Interfaces

Interface Configuration in USM

System Parameters in Database

ESB Principle

ESB Webservice Message Analysis Flow

CRM Main Interface

Registration In-depth Analysis

Registration in CRM

Customer Domain Data model

Registration Flow

Activation Flow

Registration Log Analysis

Typical Case Analysis

Change Offering In-Depth Analysis

Change Offering in CRM

Customer Domain Data Model

Change Offering Flow

Related Log Analysis


Batch Business In-Depth Analysis

Common Batch Business

Batch Business File Construction

Batch Service Process





Order Processing In-Depth Analysis

Order Processing Flow

Order Status Introduction

Related Database tables



OSMS Processing In-depth Analysis

OSMS Functions

Process of uploading/downloading file

OSMS Configuration Files



5 working days

Class Size

Min 6, Max 12



1.3.12 E9000 Server Operation and Maintenance Training

Training Path

Target Audience

E9000 O&M Engineer

Prerequisites

None

Objectives


Know the evolution and benefits of E9000.

Draw the architecture of E9000.

Describe the functions and features of E9000.

Describe E9000 hardware and software structure.

Implement data configuration and routine operations.

Know how to check alarms and handle alarms.

Know the troubleshooting principles and handle typical faults


OU231 E9000 System Overview

E9000 System Overview

Describe the blade server development.

Describe the advantage of E9000.

Describe what is E9000.

Describe the overall solution of E9000.

Describe the components of E9000.

Describe E9000 technical specifications.

Describe E9000 typical applications.

Describe the functions and features of each component in E9000.

Routine shelf operation.

OU232 E9000 System Operation

E9000 System Routine Operation

Describe the process of starting and configuring the MM620.

Describe the flow of setting up the serial port configuration environment.

Common setting operations of command line.

E9000 System Overview

OU231 Lecture 1D

E9000 System Operation

OU232 Lecture, Hands-on 0.5D

E9000 System Maintenance and Troubleshooting




Common query operations of command line.

Common operations of MM620 web interface.

Common operation of iMana web interface.

OU233 E9000 System Maintenance and Troubleshooting

E9000 Routine Maintenance

Routine maintenance principle

Routine maintenance tasks

Alarm Description

Solutions to common alarms

E9000 Troubleshooting

Resource for troubleshooting

Troubleshooting process

Solutions to common problems


2 working days

Class Size

Min 6, Max 12



1.3.13 I2000 System Operation and Maintenance Training

Training Path

Target Audience

I2000 O&M Engineer

BSS O&M Engineer

Prerequisites

Attendees should have a general knowledge in Linux and RDBMS etc.

Objectives


Describe the system architecture, functions and features of I2000

Outline the common commands and logs of background

Describe the console management and system management of foreground

Describe the alarm monitoring, alarm notification and alarm handling

Describe the performance task creation and performance monitoring

Describe the topology management and resource management

Describe the configuration and commissioning of NBI

Outline the routine maintenance and typical troubleshooting


OU201 I2000 System Overview

System Overview

I2000 Solution

I2000 System Overview

OU201 Lecture 0.5D

I2000 System Software Structure


I2000 System Operation

OU203 Lecture, Hands-on 2D

I2000 System Routine Maintenance


I2000 System Troubleshooting

OU205 Lecture, Demo 0.5D



I2000 Position on the Network

Application Scenario

External Interfaces

System Structure

Hardware Structure

Functional Architecture


System Functions

Resource Management

Topology Management

Security Management

Performance Management

Alarm Management

Northbound Management

GDR Management

System Networking

Position Networking Modes

Deployment Networking Modes

System Networking

System Reliability and Security

OU202 I2000 System Software Structure

I2000 Software Structure

Software Architecture

Process Introduction

I2000 Background

I2000 Groups and Users

Directory Structure

I2000 Configuration Files

I2000 Log Files

Common Commands and Tools

I2000 Foreground

Environment Requirements

Console Menus Introduction

I2000 Menus Introduction

OU203 I2000 System Operation

Console Management

I2000 Server Management

I2000 Database Management

Package Management

Console Management

I2000 System Management

Security Management

I2000 Data Overflow Dump

License Management

Alarm Management Overview

Basic Concepts

Alarm Category

Application Scenarios

Alarm Process

Monitoring Alarms

Current Alarms



Historical Alarms

Masked Alarms

Event

Alarm Statistic

Alarm Board

Alarm in Topology

Setting Fault Monitoring Rule

Masking Rule

Sound

Severity Redefinition Rule

Auto-Acknowledge Rule

Auto-Clear Rule

Alarm Merge Rule

Setting Remote Alarm Notifications

Handling Alarms

Performance Management Overview

Performance Management Function

Basic Concepts

Performance Report Process


Performance Task

Performance Monitoring Instance

Performance Task Creation

Performance Alarm Setting

Performance Task Management

Performance Monitoring

Real Time Monitoring

Historical Performance Data

Performance Alarm Query

Home Page Customization

Typical Performance Metrics

Topology Management Overview

Basic Concepts

Topology Types


Main Functions

Implementation Principles

Topology Management

Creating Topology Objects

Displaying Topology Objects

Querying Topologies Objects

Managing Topology Objects

Displaying Performance Charts

Resource Management Overview

Basic Concepts


Accessing Principle

Accessing Process

Resource Accessing Cases

CBS NE Accessing

Database Accessing



UAP6600 Accessing

Host Accessing

Batch Import

Group Management

GDR System Overview

GDR Common Operation

GDR GUI Introduction

GDR Status Management

GDR Operation Management

GDR Process Management

Alarm Management

GDR Maintenance

Basic Concepts Introduction

Northbound Interface Function Introduction

Northbound Process Introduction

Northbound Interface Function Introduction

Northbound Interface Commissioning

Performance Data Commissioning with SFTP

Alarm Data Commissioning with SNMP

OU204 I2000 System Routine Maintenance

Routine Maintenance Overview

Maintenance Classification

Routine Maintenance Purpose

Precautions for Routine Maintenance

Maintenance Tool

Platform Routine Maintenance

Checking the Operating System

Checking the Oracle Database

Application Routine Maintenance

Common Maintenance Tasks

I2000 Maintenance Tasks

Periodically Routine Maintenance

Daily Maintenance Task

Weekly Maintenance Task

Monthly Maintenance Task

Common Maintenance Scenarios

OU205 I2000 System Troubleshooting

Troubleshooting Overview

Fault Source

Requirements on Maintenance Personnel

Troubleshooting Flow

Methods of Locating Fault

Alarm Information

Log Information

Troubleshooting Cases

I2000 GUI Login Failure

NE Accessing Failure

Import Resources In Batch Failure


4 working days



Class Size

Min 6, Max 12

1.3.14 USAU6600 System Operation and Maintenance Training

Training Path

Target Audience

This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of USAU6600 system.

Prerequisites

Attendees should have a general knowledge in signaling protocols.

Objectives


Know the evolution, benefits and location in network of USAU6600.

Understand the typical architecture, interfaces and networking of USAU6600.

Describe the functions, features, applications and specifications of USAU6600.

Describe the hardware structure and functional boards of USAU6600.

Understand the structure of USAU6600 related protocols like SS7 and SIGTRAN.

Explain the USAU6600 software structure including working principles, directories and processes.

Manage the system administrator, operators, users and their authorities.

Implement the system data configuration and routine operations.

Know how to connect to I2000, check alarms and handle alarms.

Perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools.


OU311 USAU6600 System Overview

USAU6600 Product Description

Overview of USAU6600

USAU6600 System Structure

USAU6600 Interfaces and Protocols


OU311 Lecture 1D


OU312 Hands-on 1.5D

USAU6600 System Maintenance

OU313 Hands-on 0.5D



USAU6600 Networking Applications

USAU6600 Technical Specifications

USAU6600 Hardware System

USAU6600 Logical Structure

USAU6600 Cabinet

USAU6600 Frame

USAU6600 Board

USAU6600 Communication Management

OU312 USAU6600 System Operation

USAU6600 Software System

USAU6600 Software System Fundamental

USAU6600 Basic Operation：

Logging to the Client

CDE Interface

MML Management of CDE

MML Management of USAU6600

Device Management

Alarm Management

USAU6600 Device Data Configuration

Configuration Fundamental

Hardware Data Configuration

Hardware Additional Data Configuration

Scenario and Script

USAU6600 Signaling Data Configuration

Setting Local Office Information

Adding Multi-signaling Points

Binding Local Signaling Point

M3UA_LE Configuration(only for Sigtran)

M3UA_DE Configuration(only for Sigtran)

M3UA_Linkset Configuration(only for Sigtran)

M3UA_Route Configuration(only for Sigtran)

M3UA_Link Configuration(only for Sigtran)

MTP DSP Configuration(only for SS7)

MTP Linkset Configuration(only for SS7)

MTP Route Configuration(only for SS7)

MTP Signaling Link Configuration

SCCP DPC Configuration

SCCP Subsystem Configuration

SCCP GT Configuration

OU313 USAU6600 System Maintenance

USAU6600 Routing Maintenance

Routine Maintenance Overview

Checking Signaling Link Load Balance

Routine Maintenance Command


3 working days

Class Size

Min 6, Max 12



1.3.15 URP6600 System Operation and Maintenance Training

Training Path

Target Audience

This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of URP6600 system.

Prerequisites


Objectives


Know the fundamentals of URP6600 which includes system architecture and technical specifications

Describe the hardware architecture of URP6600.

Describe the functions, features, applications of components of URP6600

Understand the call flows inside URP6600.

Implement the device data configuration.

Implement the office data configuration.

Implement the service data configuration.

Perform the routine maintenance tasks like monitoring the system running status by using commands or tools.

Know the troubleshooting principles and handle typical faults.


OU511 URP6600 System Overview

URP6600 System Overview

Product introduction

Networking & applications

System composition

Interface protocols

Technical specifications

Hardware system overview

Board introduction

Clock cascading

URP6600 System Overview

OU511 Lecture 0.5D



URP6600 System Maintenance and Troubleshooting




System structure

Service processing - Board level

Service processing - Process level

Communication management

OU516 URP6600 System Operation


Basic operations of the client

MML commands

Device panel introduction

Exporting data files

Security management

Introduction to hardware data configuration

Practice to hardware data configuration

OU517 URP6600 System Maintenance and Troubleshooting

URP6600 System Maintenance and Troubleshooting

Routine maintenance overview

Risky operations

Routine maintenance

Common maintenance commands

Maintenance record table

Measuring grounding resistance

Introduction to performance management system

Working principle and system function

Measurement management

Introduction to I2000

Typical alarms of URP6600


3 working days

Class Size

Min 6, Max 12



1.3.16 EVC System Operation and Maintenance Training (for OCS/CBS)

Training Path

Target Audience

EVC Planning Engineer

EVC O&M Engineer

Prerequisites



Objectives


Describe the evolution and benefits of EVC.

Outline the typical architecture, interfaces and networking of EVC.

Describe the functions and features of EVC.

Explain EVC transfer service flow and recharge service flow.

Describe the Dealer Channel management of EVC

Describe the SMAP important menus

Implement the system operator management.

Implement the service data configuration, such as MSISDN prefix, number segment, commission.

implement the dealer channel management and inventory management.

Implement the commission management

Perform the EVC routine maintenance tasks.

Perform the EVC alarm handling

Perform the EVC performance management.


OI541 EVC System Overview

EVC System Overview

Payment System in Huawei

AR system brief scenario

UVC system brief scenario

Recharge scenario in FIN

EVC System Overview

OI541

Lecture 0.75D

EVC System Operation

OI543

Lecture, Hands-on 0.75D

EVC System Routine Maintenance

OI545




What’s EVC?

EVC Logical Network

EVC Physical Network

EVC work flow

EVC Recharge flows and Transfer flows

EVC Configuration and network Scheme

EVC Functions & Features

OI543 EVC System Operation

EVC System Operation

Operator management

Configuring System Data, such as MSISDN Prefix, Number Segment for Dealers.

Managing Dealer

Cancel Payment Transfer

Managing Commission Rate

Managing Dealer Template

managing Dealer MSISDN

Changing Parents

Inventory Management

OI545 EVC System Routine Maintenance

EVC System Routine Maintenance

Management the EVC on the I2000

EVC Alarm Classification

EVC Alarm Handling Reference

Managing the I2000 Performance

Checking the Status of Processes

Checking the Connection Status

Checking the Running Log


2 working days

Class Size

Min 6, Max 12



1.3.17 UVC System Operation and Maintenance Training

Training Path

Target Audience

UVC Planning Engineer

UVC O&M Engineer

Prerequisites



Objectives


Know what is UVC and the advantage of UVC.

Understand the typical architecture, interfaces and networking of UVC.

Describe the functions and features of UVC.

Understand the service flows of UVC.

Explain the software structure including modules, internal working principles, directories, processes, and commands of UVC components.

Implement the system data configuration and routine operations.

Implement the recharge card management function on VMS.

Describe the path, types and format of log files.




OI501 UVC System Overview

UVC System Overview

UVC service definition

UVC Service Advantages

UVC System Network Architecture

UVC Service Interface

UVC System Functions and Features

UVC Service Flow

UVC System Overview

OI501 Lecture 0.5D

UVC System Operation

OI502 Lecture, Hands-on 1.5D

UVC System Maintenance




UVC System Security

OI502 UVC System Operation

UVC System Operation

UVC System Software Structure, introduce the BMP and SCP software structures and basic commands.

UVC System Configuration, like how to configure the basic data, manage partners and so on.

UVC Service Configuration, Managing Voucher Attributes, Customizing Voucher, Decrypting the Voucher Manufacturing File, Voucher Management.

OI503 UVC System Maintenance

UVC System Maintenance

Connection Principle between UVC and I2000

I2000 Functions for UVC Monitoring

Connecting the UVC to the I2000

Alarms Handling

Performance Monitor

Maintenance Principle

Route Maintenance, like route maintenance operations for OS, DB and UVC, how to check the alarms, connection status and so on.


3 working days

Class Size

Min 6, Max 12

1.3.18 Mediation System Operation and Maintenance Training (for OCS/CBS)

Training Path

Target Audience

This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of Mediation system.

Mediation System Overview

OI651 Lecture 0.5D

Mediation System Operation


Mediation System Maintenance

OI655 Lecture, Hands-on 0.5D



Prerequisites



Attendees should have a general knowledge in computer language, such as Java.

Objectives

On completion of this program, the participant will be able to:

Know the benefits and location in network of Mediation.

Understand the typical architecture, interfaces and networking of Mediation.

Describe the functions, features and applications of Mediation.

Understand flow customization template in Web, including Collection, Preprocess and Uploading.

Know the service instantiation procedure.

Know how to manage system configuration, such as project management, error CDR Management, Task management, and so on.

Understand BICP report

Understand monitoring principle for Mediation


Know how to perform the routine maintenance tasks like monitoring the system running status and services.


OI651 Mediation5.5 System Overview

Mediation5.5 System Overview

Typical Networking

What is Mediation

Mediation Features

Software Structure

Hardware Structure

Collection Functions

Uploading Functions

Operation and Maintenance Functions

Template Customization Function

High Availability & Performance

Typical cases

OI653 Mediation5.5 System Operation

Mediation5.5 System Operation

Business Logic Configuration

Procedure of instantiation a service flow

Start/Stop a service

Configure a TSM task

Template management

Project management

Error CDR management

Balance audit data management

BICP report

OI655 Mediation5.5 System Maintenance

Mediation5.5 System Maintenance

Implement Creating the Mediation on the I2000

Management the Mediation on the I2000



Mediation Alarm Classification

Mediation Alarm Handling Reference

Checking mep,mbc,mbm running status

Checking the Status of System Processes

Checking the Mediation service


2 working days

Class Size

Min 6, Max 12

1.3.19 Provision System Operation and Maintenance Training (for OCS/CBS)

Training path

Target Audience

Provision O&M Engineer

Provision Planning Engineer

Prerequisites

Attended the Linux Foundation Training.


Objectives


Know the benefits and location in network of Provision.

Understand the typical architecture, interfaces and networking of Provision.

Describe the functions, features and applications of Provision.

Provision System Software

OI662

Lecture Hands-on 0.5D


OI663


Provision Routine Maintenance

OI665


Provision System Overview

OI661

Lecture 0.5D



Explain the software structure of Provision, internal working principles, directories, processes, important configuration files and commands.

Manage the system roles like administrator, operator and users.

Implement service management, such as Request System and NE configuration, batch file management, terminal simulation, record management, monitor and report management.

Know the system operation logs, reprocessing log and user service permission management.




OI661 Provision System Overview

Provision System Overview

Typical Networking

What is Provision

Provision Features

Provision Principle

Software Structure

Hardware Structure

Adapter Functions

Request Processing Functions

Flux Control Functions

Reliability and Availability

High Flexibility & Extendibility

Provision Application Cases

OI662 Provision System Software

Provision System Software

Provision Groups and Users

Provision Directories Structure

Provision Application Processes

Provision Important Configuration Files

Provision Log Files

Provision Common Executable Files

OI663 Provision System Operation


Unified System Management

Managing Operator

Operation Logs Management

Reprocessing Log Management

User Permission Management

Configuration Management

Terminal Simulation

Batch File Management

Query Record Management

Reprocess Request

Monitor and Report Management

OI665 Provision Routine Maintenance

Provision Routine Maintenance

Checking the Operating System

Checking the Oracle Database

Checking the Network Connection



Checking the Provision Processes

Checking the Status of the Provision Ports

Checking the Run Logs of the Provision

Setting backup Policy

Setting Alarms

Web Request Maintenance

I2000 Alarm Handling

I2000 Performance Monitoring


2 working days

Class Size

Min 6, Max 12

1.3.20 VDS System Operation and Maintenance Training

Training Path

Target Audience

VDS System O&M Engineer

Prerequisites


Attendees should have a general knowledge in Oracle Database or attended the Oracle Training.

Objectives


Describe the features and benefits of VDS system.

Understand the typical architecture, interfaces and networking of VDS system.

Explain the Settlement Scenario of VDS system.

Outline the VDS Typical Service Flow.

Comparison between PRM & VDS System.

Understand the VDS Configuration Data Classifications.

VDS System Overview

OI691

Lecture 0.5D

VDS System Operation

OI692

Lecture, Hands-on 2D

VDS System Maintenance

OI693




Outline the VDS Typical Data Model.

Perform the Public Reference Data Configuration.

Perform the International Roaming Data Configuration.

Perform the Interconnect Data Configuration.

Perform the Partner Distribution Data Configuration.

Explain WBP & WBMPAPP Software Structure.

Explain VDS External Interfaces.

Perform Invoicing Operation and Maintenance, including Routing Billing, Test Billing, On Demand Billing, Retroactive Billing and Invoice Management.

Perform Reconciliation Operation and Management, including Bill Level Reconciliation and CDR Level Reconciliation.

Implement Error CDR Management and Rerating.

List VDS System Common Command.

Describe the Functions of Monitoring System of VDS.


Describe the Functions of Reporting System of VDS.

Perform Functions of Reporting System.

Use the tools and Troubleshooting Methods to Handle Typical Faults.

Analyze the Common Cases of VDS System, Including Service Fault, Common System Fault and etc.


OI691 VDS System Overview

VDS System Overview

Describe the features and benefits of VDS system.

Understand the typical architecture, interfaces and networking of VDS system.

Explain the Settlement Scenario of VDS system.

Comparison between PRM & VDS System.

VDS System Service Flow

International Roaming Settlement Process

Interconnection Settlement Process

SP/CP Settlement Process

MVNO Settlement Process

OI692 VDS System Operation

VDS System Operation

VDS System Typical Data Model

VDS System Configuration Data Classifications

Public Reference Data Configuration

International Roaming Data Configuration

Interconnect Data Configuration

VDS GUI Menu Functions

Perform Invoicing Operation, Such as Routing Billing, Test Billing, On Demand Billing, Retroactive Billing

Perform Invoice Management

Perform Bill Level Reconciliation Operation

Perform Error CDR Management and Rerating Operation

Commands of VDS System on Background

Daily & Monthly Operation and Maintenance Items

OI693 VDS System Maintenance

VDS System Maintenance

WBP/WBPAdapter/WINV Software Structure



WBMPAPP Software Structure

VDS System Interfaces and Integration

VDS System Routine Maintenance Tools and Commands

Log Files of VDS System on Background.

List and Perform some Trouble Shooting Cases of VDS System

Analyze Debug Log to Locate the Problems

Functions of Reporting System of VDS System.

Perform some Functions of Reporting System.

Functions of Monitoring System of VDS System.

Perform some Functions of Monitoring System.


4 working days

Class Size

Min 6, Max 12

1.3.21 Report System Operation and Maintenance Training

Training Path

Target Audience

This program is intended for any personnel who are responsible for the operation, configuration, monitoring and maintenance of report system.

Prerequisites



Objectives


Know the solution, benefits and location in network of report system.

Understand the typical architecture, interfaces and networking of report system.

Describe the functions and features of report system.

Report System Overview

OI581 Lecture, 0.5D

BDI System Operation and Maintenance


ISA System Operation and Management

Lecture, Hands-on 0.5D OI583



Understand the processing mechanism of report system.

Know how to manage the system roles like administrator, operator and users in BDI.

Know how to manage and monitor the processing flows in BDI.

Know how to manage the users, roles and privileges in ISA USM.

Know how to manage the reports in ISA system and report related operations.

Know how to perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools.


OI581 Report System Overview

Report System Overview

Report system structure

Report system functions

Report system networking

Report system internal and external interfaces

Report system processing mechanism

Report system serviceability and reliability

OI582 BDI System Operation and Maintenance

BDI System Overview

What is BDI

BDI product features

BDI software structure

BDI system functions

DIM Layer BDI Processing Flows

EDM Layer BDI Processing Flows

LS Layer BDI Processing Flows

DM Layer BDI Processing Flows

BDI System Operation and Maintenance

BDI Administration System Web Login

BDI Administration System Menus

BDI Monitor System Operations: Check the Status of Control Flow, Control Flow Management, Data Flow Management, Dependency Task Management

BDI System Maintenance

OI583 ISA System Operation and Management

ISA System Operation

ISA Web GUI Login

ISA Web Menus

Unified System Management

Resource Manager Management

Configuration Management

Business report operation and management


2 working days

Class Size

Min 6，Max 12



1.3.22 CBS5.5 System Operation and Maintenance Training

Training Path

Target Audience

This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of CBS5.5system.

Prerequisites

Have attended HUAWEI USAU660/UPR6600/UAP9600 System Operation and Maintenance Training.

Have knowledge of telecommunication or attended the Telecommunication Network Overall Training.

Have knowledge of Linux or attended the Linux Foundation Training.

Have knowledge of RDBMS.

Objectives


Know the evolution, benefits and location in network of CBS5.5.

Understand the typical architecture, interfaces and networking of CBS5.5.

Describe the functions and features of CBS5.5.

Understand the structure and message format of CBS5.5 related protocols like CAP, DCC and Webservice.

Understand the business flows and service flows of CBS5.5, like service charging flow and customer management flow.

Explain the software structure including modules, internal working principles, directories, processes, important configuration files and commands of CBS5.5 components like OCG, CBP&CBPAdpter, GMDB, BMP, Invoicing&BM, USM/UPC, AR&GL, DC, etc.

Manage the system roles like administrator, operator and users.

Implement the system data configuration and management.

CBS5.5 System Overview

OI361 Lecture 1D



CBS5.5 System Maintenance


Prerequisite

HUAWEI USAU6600/URP6600/UAP9600 System Operation and Maintenance Training



Implement number analysis configuration.

List main concepts of charging and implement charging management.

Describe charging configuration steps for main product/appendant product.

Describe charging configuration steps for primary offering/optional offering

Describe the usage, discount, bonus and recurring tariff configuration.

Implement product configuration and management.

Implement recharge and bonus configuration and management

Implement Bill configuration and Bill Run.

Implement AR payment and adjustment operation.

Implement dunning action, dunning policy, dunning schedule and dunning plan.

Describe the path, types and format of log files and CDR files.

Implement error CDR recycling, general office data/table resource/ftp resource maintenance, and process monitor/trend monitor configuration of mediation.




CBS5.5 System Overview

Evolution of CBS system

What is CBS and benefits of CBS

Typical network of the CBS system

Features of CBS system

Interfaces of the CBS system

Hardware/software reliability and security of the CBS system


Menu of CBS

USM system management

Number analysis configuration

Introduce the basic charging concepts

Main product/Appendant product configuration

Price plan/policy/tariff configuration

Primary/Optional offering configuration

Typical offering case verification

Recharge and bonus configuration

Individual service management

Billing configuration and management

Implement bill run, hot bill run and test bill run

Implement payment, transfer, void, write off, deposit, refund request, adjustment, unallocated

payment transaction

Configure dunning action, dunning group, dunning schedule, dunning plan and query action

result

GL and financial data configuration

CBS5.5 System Maintenance

CBS Typical Service Flow

CAP/DCC/Webservice protocol definition and massage format

Software structure of OCG, CBP&CBPAdapter, GMDB, BMP, Invoicing&BM, AR,DC,UPC&USM

and GFEP etc.



Functions, configuration files, interfaces, common tools and commands of CBS network

elements.

Path, types and format of log files and CDR files

Connection Principle between CBS and I2000

CBS Alarm Management on I2000

CBS OS&DB&Application Routine Maintenance


20 working days

Class Size

Min 6, Max 12

1.3.23 CBS5.5 System Case Study and Practice Training

Training Path

Target Audience

O&M Engineer

CBS System Knowledge Enhanced Introduction

OI371 1D Lecture

CBS Charging Service Configuration & Verification

OI372 2D Scenario Based Practice

CBS Billing Service Configuration & Verification

OI373 2D Scenario Based Practice

CBS Typical Cases Analysis and Knowledge Sharing

OI374 2D Case Study

Prerequisites

CBS5.5 System Operation and Maintenance Training

CBS Specific Topic Knowledge Sharing

OI375 2D Case Study



Prerequisites

Attendees should have attended the course: CBS5.5 System Operation and Maintenance.

Objectives


Describe the NE Knowledge, Data Model, Charging Knowledge and Invoicing Knowledge of CBS

Implement the typical service configuration and commissioning

Implement the Important Operations of Invoicing, AR, DC

Implement the Important Scenario Based Practice of CBS

Implement the Important Function Configuration of CBS, e.g. Bypass, Overload, Credit Control


OI371 CBS System Knowledge Enhanced Introduction

CBS5.5 System Networking Seminar

CBS5.5 system typical network discussion

Onsite system network discussion

CBS5.5 Typical Service Flow Seminar

Subscriber Creation Flow

Voice Charging Flow

SMS Charging Flow

Data Service Charging

Bill Run Flow

Payment Flow

Automatic Dunning

CBS5.5 System Introduction

CBS5.5 system architecture

CBS5.5 system networking

CBS5.5 system typical feature

CBS5.5 system network entity capability

CBS5.5 system advantages

OI372 CBS Charging Service Configuration & Verification

Subscriber Registration & Activation

Subscriber Registration Flow Introduction

Subscriber Registration Procedure

GPRS Offering Configuration & Subscription & Verification

GPRS Offering Configuration Case

GPRS Offering Data Planning

GPRS Offering Configuration Process

GPRS Offering Configuration Operation

GPRS Offering Releasing

GPRS Offering Subscription

GPRS Offering Charging Verification

International Roaming Configuration & Verification

Data Planning


Result Verification



OI373 CBS Billing Service Configuration & Verification

CDR Processing & Invoicing System Introduction

Invoicing Overview

Important Concepts

Invoicing GUI Introduction

Bill Run Introduction

CDR Process Flow

Bill Run Process Flow

Hot Bill Run Process Flow

Test Bill Run Process Flow

Invoicing Operation Practice

Configuring Bill Information

Configuring the Real Billing Function

Configuring the Bill on Demand Function

Configuring the Test Billing Function

Querying Bill Run Information

AR&DC&GL Introduction

AR&DC&GL Operation Practice

AR Operations

Payment

Transfer

Write out

DC Operation

Dunning policy configuration

Dunning plan configuration

Dunning rules

GL Operation

Financial code mapping

OI374 CBS Typical Cases Analysis and Knowledge Sharing

CBPAPP CPU Overloading Case Analysis

Course illustration

Course Instruction

Course Objective

Environment Requirement

Instruction Guide

Hands-on Opening Guide

Hands-on Guide as a whole

Hands-on Task

CBPAPP CPU Overloading Case Analysis

Course Evaluation

Training Summary

Trainee Evaluation

Repeat to dispatch CDR due to controller of Invoicing restart Case Analysis

Course illustration

Course Instruction



Course Objective


Instruction Guide



Hands-on Task

Repeat to dispatch CDR due to controller of Invoicing restart Case Analysis

Course Evaluation

Training Summary

Trainee Evaluation

Generous Customers Recharge Failure Fault Handling

Course illustration

Course Instruction

Course Objective


Instruction Guide



Hands-on Task


Course Evaluation

Training Summary

Trainee Evaluation

GRPS Online Charging Process Restart Frequently After the Upgrading

Course illustration

Course Instruction

Course Objective


Instruction Guide



Hands-on Task


Course Evaluation

Training Summary

Trainee Evaluation

GPRS Service Disable Case Discussion

Objectives

Contents

Case Introduction

Network Introduction

Process Analysis

Discussion: what is the reason? How to handle this issue?

Summary

OI375 CBS Specific Topic Knowledge Sharing



CBS5.5 Overload Control seminar

Background Introduction

Seminar Requirements

Discussion

CBS5.5 System Overload Control

Introduction to Overload Control

Objective of Overload Control

Overload Control Types

Overload Control Policy

Overload Control Scenarios

Overload Control for Pressure Tests

Overload Control Before the Commercial Use

Overload Control Thresholds During Maintenance

Overload Control Configurations

Configuring Static Access Overload Control

Configuring Dynamic Overload Control

CBS5.5 Bypass Solution Seminar

Background Introduction

Seminar Requirements

Discussion

CBS5.5 System Bypass Introduction

Bypass Feature Introduction

What is Bypass

Bypass Flow

Bypass Affect on the System

OCG Bypass Configuration

OCG Bypass Flow

OCG Bypass Configuration

OCG Bypass CDR

CBPAdapter Bypass Configuration

CBPAdapter Bypass Flow

CBPAdapter Bypass Configuration

CBS5.5 Data Distribution and Data Sync

CBS5.5 data distribution introduction

CBS5.5 data sync mechanism

CBS5.5 data sync flow

CBS5.5 data sync operation

CBS5.5 Credit Control Feature Introduction

CBS5.5 Credit Control Concept

CBS5.5 Credit Control Concept

CBS5.5 Credit Control Scenario

CBS5.5 Credit Control Capability

CBS5.5 Credit Control Configuration

Credit Control Configuration Scenario

Credit Control Service Flow



Credit Limit Calculation Rule Configuration

Credit Control Global Plan Configuration

CBS5.5 Credit Control Service Analysis

Credit Control Step Flow

Credit Control Log Analysis

Credit Control Reverse Work Order

CBS5.5 Self Care Introduction

Self Care Introduction

What is Self Care

Self Care Capability

IVR Self Care Flow

Comparison of Self Care Solution

Self Care Configuration

Configuring Management Flow

Configuring Call Center Function

Configuring Balance Query Function


9 working days

Class Size

Min 6, Max 12



1.3.24 CBS System Advanced Maintenance Training

Training Path

Target Audience

O&M Engineer

Prerequisites

Have knowledge of Linux

Have knowledge of RDBMS

Have a general knowledge in CBS System.

Objectives


Describe the Troubleshooting Principle and Flow

In-Depth Analyze the Service Management, Service Charging, Bill Run of CBS

Describe the Service Analysis Flow and Relevant Logs

Implement the Typical Cases Analysis and Troubleshooting


OI376 CBS5.5 Troubleshooting Overview

Troubleshooting Overview

Fault Categories

Service Disconnection

Dangerous Operations

CBS5.5 Troubleshooting Overview

OI376 Lecture 0.5D

Service Management In-Depth Analysis

OI377 Scenario Based Practice 1.5D

Service Charging In-Depth Analysis

OI378 Scenario Based Practice 3D

CBS5.5 System Operation and Maintenance Training

Prerequisites

Billing Service In-Depth Analysis

OI379 Scenario Based Practice 3D



General Troubleshooting Flow

Troubleshooting Flowchart

Roles and Responsibilities

Collecting Information

Huawei Technical Support

Typical Cases

OI377 Service Management In-Depth Analysis

1. Registration and Activation In-Depth Analysis

Business flow Overview

Registration in BSS

Customer Domain Data model

Registration Flow

Activation Flow

Related NEs and Processes

Registration Analysis

BMP Registration Analysis

J2CGateWay Analysis

CBP Registration Analysis

Activation Flow

BMP Activation Analysis

CBP Activation Analysis

2. Change Offering In-Depth Analysis

Business flow Overview

Change Offering in BSS

Customer Domain Data Model

Change Offering Flow


Change Offering Analysis

BMP Analysis

J2CGateWay Analysis

2CBP Analysis

OI378 Service Charging In-Depth Analysis

1. Online Voice Charging In-Depth Analysis

Service Flow Introduction

What is Online Charging

Online Voice Charging Process


Service Flow Analysis

OCG Detail Analysis

CBPAdapter Detail Analysis

CBP Detail Analysis


Problem Symptom

Problem Analysis

Rectify the Error

Verify Result



2. Offline Voice Charging In-Depth Analysis


What is Offline Charging

Offline Charging Flow


Service Flow Analysis

Offline Schedule Task

CBPAdapter Detail Analysis

CBP Detail Analysis


Trouble Shooting Case 1

Trouble Shooting Case 2

3. Data Service Charging In-Depth Analysis


GPRS Charging Process

FUP Charging Process


Debug Log Analysis

CBPAdapter Debug Log Analysis

CBP Debug Log Analysis


Trouble Shooting Method

Trouble Shooting Case

4. Recurring Charge In-Depth Analysis

Recurring Charge Overview

What is Recurring Charge

Recurring Charge Business Flow

Recurring Charge Classification

Concepts related with Recurring Charge

Recurring Charge Task

Recurring Charge Plan Introduction

Recurring Charge Plan Creation

Task Execution Log Analysis

Recurring Charge Analysis

J2CGateWay Process

Recurring Rating Adapter

Recurring Rating

Realtime Recurring Charge

OI379 Billing Service In-Depth Analysis

1. CDR Processing In-Depth Analysis

CDR Processing Flow Introduction

What is CDR Processing

Daily CDR Processing

CDR File Types

Detailed CDR Processing



Relevant Schedule Task Introduction

CDR Sorting

CDR Importing

CDR File Splitting

CDR Accumulation

Commissioning of CDR Processing

CDR Generation

CDR Processing Test and Query

Troubleshooting Method

2. Bill Run In-Depth Analysis

Bill Run Flow Introduction

What is Invoicing

CDR Process

Real Bill Run Flow


Bill Run Task

Bill Run Plan Introduction

Bill Run Plan Creation

Bill Run Analysis

Real Bill Run Detailed Flow

Bill Run Start

Billing Initial

Bill Preparation

Bill Report Prepare

Check Before Cutoff

Start Cutoff

Sub Level Discount

Task Population

Bill Calculation

Memory DB Sync

Bill Generation

Bill formatting Group

Invoicing

Error Location

3. Payment & Recharge Service In-Depth Analysis

Payment & Recharge Business Scenario

Payment Flow

Recharge Flow

Payment & Recharge Flow Analysis

Payment Flow Analysis

Recharge Flow Analysis

Log Analysis

Payment Log Analysis

Recharge Log Analysis

4. Transfer Service In-Depth Analysis



Transfer Flow

Transfer Business Scenario

Transfer Flow


Transfer Flow Analysis

Transferor Info Inquiry

Transfer Amount and Transferee Info Setting

Checking Transfer Result

Transfer Flow in ArMng

Transfer Log Analysis

BMP Log Analysis

CBP Log Analysis

5. Dunning Service In-Depth Analysis

Dunning Flow Introduction

Business Scenario

Dunning Flow

Dunning Concepts Review

Dunning Tasks Introduction

Typical Tasks in Automatic Dunning Flow

Other Tasks Function Description

Dunning Service Analysis

Invoice from AR to DC

Dunning Preprocess

Dunning Execution


8 working days

Class Size

Min 6, Max 12



1.3.25 UAP6600 System Operation and Maintenance Training

Training Path

Target Audience

This program is intended for the personnel who are responsible for the operation, configuration,

monitoring and maintenance of UAP6600 system

Prerequisites


Objectives


Know the fundamentals of UAP6600 which includes system architecture and technical specifications

Describe the hardware architecture of UAP6600

Describe the functions, features, applications of components of UAP6600

Understand the call flows inside UAP6600

Implement the device data configuration

Implement the office data configuration

Implement the service data configuration

Perform the routine maintenance tasks like monitoring the system running status by using commands

or tools



OU411 UAP6600 System Overview

UAP6600 System Overview

Product introduction

Networking & applications

System composition

Interface protocols

Technical specifications

Hardware system overview


OU411 Lecture 0.5D



UAP6600 System Maintenance




Board introduction

Clock cascading

System structure

Service processing - Board level

Service processing - Process level

Communication management

OU412 UAP6600 System Operation


Basic operations of the client

MML commands

Device panel introduction

Exporting data files

Security management

Introduction to hardware data configuration

Practice to hardware data configuration

Practice to process group data configuration

Practice to local office data,

Practice to SIP signaling and trunk configuration

Practice to service data configuration

Practice to agent data configuration

OU413 UAP6600 System Maintenance

UAP6600 System Maintenance

Routine maintenance overview

Risky operations

Routine maintenance

Common maintenance commands

Maintenance record table

Measuring grounding resistance

Introduction to performance management system

Working principle and system function

Measurement management

Typical alarms of UAP6600


3 working days

Class Size

Min 6, Max 12



1.3.26 UAP9600 System Operation and Maintenance Training

Training Path

Target Audience

This program is intended for the personnel who are responsible for the operation, configuration,

monitoring and maintenance of UAP9600 system

Prerequisites

Attendees should have a general knowledge in signaling protocols

Objectives


Know the product positioning and product feature of UAP9600

Describe the network structure, interface, signaling and protocols of UAP9600

Describe the functions, features, applications of components of UAP9600

Understand the software structure of UAP9600, including host software, NMU software and client

software

Implement the system and local office data configuration

Implement the office data configuration

Implement the service data configuration

Implement the resource data configuration

Perform the routine maintenance tasks like monitoring the system running status by using commands

or tools



OU431 UAP9600 System Overview


UAP9600 features

UAP9600 networking and applications

UAP9600 protocols and interfaces

The product positioning and product feature of UAP9600


OU431 Lecture 0.5D



UAP9600 System Maintenance and

troubleshooting




The software structure of UAP9600

UAP9600 features, such as IVR service, agent function, distributed networking

UAP9600 technical specifications

OU432 UAP9600 System Operation

UAP9600 System Data Configuration

Applying for resource in OMU site

The client interface

Launch, searching for, running, saving

Execute operations about basic configuration of local office

Local office data configuration

Signaling and trunk data configuration (SIP, BICC or SIGTRAN)

Resource data configuration

Service data configuration

Agent data configuration

OU433 UAP9600 System Routine Maintenance

UAP9600 System Routine Maintenance

Make the procedure of performance management

Be familiar with the risky operations

List routine maintenance items

Execute the common maintenance commands

Manipulating Alarms

Alarms Handling

Know the alarm management functions of OMU.

Troubleshooting Methods


3 working days

Class Size

Min 6, Max 12

1.3.27 CRM Business Operation TTT Training (for Retail)

Training Path

Target Audience

Business Hall staff Trainer

Prerequisites

Attendees should have a general knowledge in CRM business

Objectives


Implement the operation of individual business

CRM Business Operation TTT Training for Retail




Implement the operation of home business

Implement the batch operation

Implement the corporation operation


OI454 CRM Business Operation TTT Training for Retail

Individual Business Processing

Create New Subscriber

Change Subscriber

UnRegister Subscriber

Reregister Subscriber

Offering Subscription

Offering Sales

Sale the Terminal

Return the Purchase

Terminal Exchange

Number Reservation & Cancel Number Reservation

Business Management

Undo Business

Re-Printing the Invoice

Business Change

Changing the Primary Offering

Cancel the Primary Offering Changing

Configure the Forbidden Business

Suspend Subscriber & Resume Subscriber

Change the Payment Relationship

Make Up new SIM Card

Modify Customer's Information

Change Password

Home Business Processing

Join the Business

Manage the member of the Family Business

Unregister the Home Business

Batch Business Operations

Terminal sales in batches.

Unregister subscriber in batches.

Suspend Subscriber in batches.

Set forbidden business in batches.

Change Primary Offer in batches.

Change Optional Offer in batches.

Change Customer information in batch.

Add Payment Relationship in batch.

Corporate Business Processing

Change member in Corporate Business

Account Management in Corporate Business

Business Changing in Corporate Business


Knowledge Transfer Skill Introduction


2 working days



Class Size

Min 6, Max 12

1.3.28 CRM Business Operation TTT Training (for Customer Care)

Training Path

Target Audience

Customer Care Staff Trainer

Prerequisites

Attendees should have a general knowledge in windows operation

Objectives


Implement the individual business operation

Implement the home business operation

Implement the KBS Operation


OI453 CRM Business Operation TTT Training (for Customer Care)


360 Degree Information Query


Subscription Query and Cancel Subscription

Operation Log Query

CDR information Query

Bill Information Query

Suspend and Resume Log Query

SIM Card and MSISDN Mapping Relationship Query

Recharge Card Information Query


Join the Business





1 working day

Class Size

Min 6, Max 12

CRM Business Operation TTT Training for Customer Care




1.3.29 CRM Business Operation Training (eClass for Retail)

Training Path

Target Audience

Business Hall staff

Prerequisites

Attendees should have a general knowledge in CRM business

Objectives


Implement the operation of individual business

Implement the operation of home business

Implement the batch operation

Implement the corporation operation


OI454 CRM Business Operation Training for Retail


Create New Subscriber

Change Subscriber

UnRegister Subscriber

Reregister Subscriber


Offering Sales

Sale the Terminal

Return the Purchase

Terminal Exchange

Number Reservation & Cancel Number Reservation

Business Management

Undo Business

Re-Printing the Invoice

Business Change

Changing the Primary Offering

Cancel the Primary Offering Changing

Configure the Forbiden Business

Suspend Subscriber & Resume Subscriber

Change the Payment Relationship

Make Up new SIM Card

Modify Customer's Information

Change Password


Join the Business



Batch Business Operations

CRM Business Operation Training for Retail

OI454 2h MOOC



Terminal sales in batches.

Unregister subscriber in batches.

Suspend Subscriber in batches.

Set forbidden business in batches.

Change Primary Offer in batches.

Change Optional Offer in batches.

Change Customer information in batch.

Add Payment Relationship in batch.

Corporate Business Processing

Change member in Corporate Business

Account Management in Corporate Business

Business Changing in Corporate Business



Online Training Duration

2 hours

Class Size

According to the contract



1.3.30 CRM Business Operation Training (eClass for Customer Care)

Training Path

Target Audience

Customer Care

Prerequisites

Attendees should have a general knowledge in windows operation

Objectives


Implement the individual business operation

Implement the home business operation

Implement the KBS Operation

Online Training Content

OI453 CRM Business Operation Training for Customer Care


360 Degree Information Query


Subscription Query and Cancel Subscription

Operation Log Query

CDR information Query

Bill Information Query

Suspend and Resume Log Query

SIM Card and MSISDN Mapping Relationship Query

Recharge Card Information Query


Join the Business




Online Training Duration

1 hour

Class Size

According to the contract

CRM Business Operation Training for Customer Care

OI453 1h MOOC

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