one city auckland libraries all yours. slide 2 the problem? 7 organisations disappearing 1...

One City

Auckland Libraries

All Yours

Slide 2

The problem?

7 organisations disappearing

1 organisation One Rates Bill

New ways of working

Different expectations

1 Nov 2010

Slide 3

No disruption to customer service

Slide 4

eLGAR

Opportunity

Sleep, Work, Play

Slide 5

The Mantra?

Borrow Anywhere, Return Anywhere

Slide 6

Slide 7

Slide 8

Arrow = Bloody Long Way (140km)

Slide 9

giving CUSTOMERS what they always wanted

Slide 10

MyCard

Slide 11

The Lesson……?

Libraries pushed the parameters of change, this project would not have occurred if we had not

Slide 12

The Board

INTENT

BELIEF

COLLABORATION

eLGAR

Communities of interest

Programme office

TRUSTeLF

Collaborative teams

eLGARnet

EMPOWERMENT

Slide 13

1 November 2010

Slide 14

De-consortialise Harmonise

A consortium is NOT the same as one organisation

Slide 15

One Collection team

• Membership• Lending rules• Requests• Fees & Charges

• Debt processes• Interloans• Logistics• Classification & Labelling

Slide 16

One collection: Membership

576,828 members

139 patron types!

Slide 17

One Collection: Lending

Lending rules… Requests… Fees and charges…

500+ rules

3 week loan or

4 week loan?

No fines for children’s books – Yes / No

Free or $1

DVDs - $2 to $5

Request magazines? Yes / No

18

20c per day or 30c?

50c per day

Slide 18

One Collection: lots more

Debt processes…

Interloans…

Logistics…

Classification…

Labelling…

Slide 19

Franklin integration

Franklin Library Arts & Culture Trust &

Franklin District Libraries

Auckland LibrariesSymphony

Millennium

Tuakau

Waikato District

Slide 20

Technical Infrastructure

System changes to Millennium

Telephone messages and notice templates

Self checks units

Printers and scanners

Broadband capacity

Public access computers

Payment options

RFID

Security systems EM

Slide 21

Contractual & Commercial

Extended library management system

Licenses for e-resources

Licenses for search and discovery tools

Contracts for notice delivery

Slide 22

On-line

Catalogue -

OPAC UNSCOPED

Aquabrowser UNLEASHED

Websites -

NEW umbrella site created

old sites kept and updated

Intranet – UNFINISHED…E-resources - UNFETTERED

Slide 23

Training & Communication

1350 staff trained

Training tailored for the changes for each legacy library

Updates to customer brochures

New procedure documentation and manuals

Helpful Cheat sheets for key changes

Slide 24

complexity Membership database & rules

Lending rules

Fees and charges

Consistent search & discovery interface

3 Franklin libraries - 2 on Millennium (Pukekohe, Waiuku)

Deliver same e-resources to all

Deliver new

logistics approach

Tuakau

An Auckland Libraries website

Library notices & phone systems

$$$Revenue neutral

Branding

Promotion

Staff training

And a good news story!.. No pressure…

Library cards

Debt processes

Interloans

Reporting and statistics

Slide 25

We ♥ Auckland Libraries

Slide 26

“The best thing to come out of Auckland’s Super City amalgamation…”

NZ Herald Saturday May 14th 2011

Slide 27

Questions?