online electrical complaint monitoring system

Batch No.15

BY

Mohd.Mobin

Mohit Notani

Internal Guide: Mr.Saidulu

ContentsObjectiveExisting SystemProposed SystemProblem DefinitionProblem ScopeModulesHardware&Software RequirementsUML Diagrams

ObjectiveTo create a system that tracks the complaints

given by the residents online and providing them with respective solution works.

Existing System In the current scenario, the residents gives the

complaints to the electrical department through off line i.e. in person. The employees of the electrical department goes to the complained residents house and perform the necessary repaired works and maintain these details in registers which makes it complicated for future reference or at the analysation time of reports every month or over the given period.

Proposed SystemIn the proposed system, the complaints can be given through

online facility provided to the residents through their employee codes. The employees of the electrical department can trace the complaints given by the residents to which an appropriate and immediate response can be given to the residents. The work is handled later and is maintained online. This enables them to refer the information in the future also.

Problem DefinitionThe employees of the electrical department goes to the

complained residents house and perform the necessary repaired works and maintain these details in registers which makes it complicated for future reference or at the analysation time of reports every month or over the given period. There will be also other problems with non-availability of electrical equipments, workers or linemen. Lack of paper movements provides complaint management operations a speed which was never envisaged in manual mode at all.

Problem ScopeThe employees of the electrical department can trace the

complaints of the residents and provide with the respective solutions by giving information regarding their area zonal manager, linemen which helps them to rectify their problem very efficiently. While lodging a complaint through a medium of telecommunication like telephone as it is not helpful to rectify your problems. As sometimes the electrical department phones will be busy or out of signal. So online electrical complaint monitoring system will rectify the problems through online registration which will give information regarding their area zonal manager and will provide linemen to their residents which will overcome their electricity complaint. As this will also help in future purpose

ModulesLogin ModuleAdministrator ModuleZonal ManagersLinemenResidents Module

Login ModuleProvide security for the logging in users

Administrator ModuleMaintains the information of Zones, Zonal Managers coming

under them.

Zonal ManagersThis Module is for the Zonal managers who maintain the

information of the linemen working under their Zone and the list of the customers availing the electric meters. He can view the complaints set by the residents and the work done by the linemen against it.

LineMen This is for the linemen to view the complaints set by the

residents and to set the response of the work done by him.

Residents Module Sets the Complaints to the Electrical department and the

feedback for the work done by the personal of the electricity department.

Administrator Zonal Manager Linemen Residents

HTTP/HTTPS Firewall

Tomcat Server JSP,HTML

Java Online Electrical Complaint Monitoring System

JDBC/ODBC

Databases

Presentation

Application

Integration

Clients

Zone AZonal Manager

Linemen1

Linemen2

Zone BZonal Manager

Linemen1

Linemen2

Residents

Firewall

AdministratorServer

Server

Server

Hardware Requirements(Minimum)Processor : P4 or higherRAM : 512 MbHard disk :10Gb

Software RequirementsOperating System : Win Xp/Vista/7Language : Java/Netbeans IDEFront End : JSPWeb Server : Tomcat ServerRDBMS/Back End : Ms-Access / Sql-Server

Login

OEC

LOGIN

Admin Zonal Manager Lineman Resident

Add Zonal Manager

Transfer Zonal Manager

View Zonal Manager

Reports

Maintain Lineman

View Complaints

Reports

View Complaints

Set Solution Status

Give feedback

OECDB

View Solutions