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Online Marketing Strategies for Travel 2014
Mario Garello
Regional Marketing Director
despegar.com
❖ despegar.com is the lead ing
OTA in Latinamerica since 2000
❖ Integrated offer. Flights Hotels ,
Packages, Car rentals etc
❖ Operates in 21 countries
❖ + 3000 employees
What is an OTA today?
OTA. Abr. Online travel
agency.
An online travel agency (OTA) specializes in offering planning sources and
booking capabilities trough a website
What is an OTA today ?
What is an OTA today ?
What is an OTA today ?
"Marketing and Technology company that sells travel products"
Latam Landscape • Fundamentals
• Key Drivers
• Marketing
Fundamentals
The key drivers in Latam
Technology
Marketing
Financing
Sourcing Customer Service
The key drivers in Latam
Technology
Usability
Fast responses
Fast conections
Sourcing
Best rates
Improve our margins
Coverage
Strategic Supply
Financing
Qty installments
Low cost
Marketing
#1 ZMOT
Top of Mind Brand
Highest NPR
Best Price
Customer Service
Highest NPR
Self Service
Mi Despegar
Marketing to Latam
Offline speaks local
Online speaks.......DATA !
Offline speaks local..
PE
MX BR
Online speaks...DATA!
SITE USERS
ORDES
CROSS
SELING
VO
LU
ME
R
OI
RE
AL
TIM
E
2.5x
3 x
1.5x No Data Land
Online speaks...DATA!
Third Party
First Party
VO
LU
ME
RO
I
3 x
Online speaks...DATA!(latam)
First Party
Third Party
VO
LU
ME
R
OI 8 x
Online speaks...DATA!
Display
FBX
VO
LU
ME
R
OI
2 x
Trends and Challenges
❖ Channels changing
❖ Margins
❖ Last minute deals
❖ New Players
❖ Supplier sites
❖ more
–Mario Garello
Thank You !!!
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