open scape contact centre
Post on 17-May-2015
277 Views
Preview:
DESCRIPTION
TRANSCRIPT
Nashua Communications 2011. All rights reserved.
OpenScape Contact Centre(OSCC)
Page 1
Nashua Communications 2011. All rights reserved.
Page 2
Nashua Communications 2011. All rights reserved.
85% of Contact Centers in SA is less than 30 Agents
Page 3
Nashua Communications 2011. All rights reserved.
Latest Technology
Page 4
Nashua Communications 2011. All rights reserved.
Feature for Feature…
Page 5
Nashua Communications 2011. All rights reserved.
Specific fit:EntryAgile
Enterprise
Page 6
Nashua Communications 2011. All rights reserved.
Up to 7500 Networked Agents
Page 7
Nashua Communications 2011. All rights reserved.
Multi Tennant
Page 8
Nashua Communications 2011. All rights reserved.
Location Free
Page 9
Nashua Communications 2011. All rights reserved.
Patented Skills Based Routing
Page 10
Nashua Communications 2011. All rights reserved.
Integrated IVR
Page 11
Nashua Communications 2011. All rights reserved.
Full Outbound Dialing
Page 12
Nashua Communications 2011. All rights reserved.
Manual Dialing
Page 13
Nashua Communications 2011. All rights reserved.
Preview Dialing
Page 14
Nashua Communications 2011. All rights reserved.
Progressive Dialing
Page 15
Nashua Communications 2011. All rights reserved.
Predictive Dialing
Page 16
Nashua Communications 2011. All rights reserved.
Blast / Agent-less Dialing
Page 17
Nashua Communications 2011. All rights reserved.
Extended Reporting
Page 18
Nashua Communications 2011. All rights reserved.
No Yearly License Fees
Page 19
Nashua Communications 2011. All rights reserved.
Intuitive User Interfaces
Page 20
Nashua Communications 2011. All rights reserved.
Page 21
Nashua Communications 2011. All rights reserved.
Social Media
Page 22
Nashua Communications 2011. All rights reserved.
Page 23June 2010
Nashua Communications 2011. All rights reserved.
Page 24June 2010
Nashua Communications 2011. All rights reserved.
Page 25June 2010
Nashua Communications 2011. All rights reserved.
Page 26
Thank you for your attention
top related