oral / verbal communication pertemuan vii. difinition american heritage (1992): verbal: relating to,...

ORAL / VERBAL COMMUNICATION

PERTEMUAN VII

DIFINITION

American heritage (1992):

• Verbal: relating to, or associate with word

• Verbal: concerned with words only, rather than content.

Webster’s (1981):

Concerned with or using for effect words rather than meaning.

DEFINITION

American heritage (1992) -> Communication:

1. the exchange thoughts, messages, or information as by speech, signals, writing or behavior

2. The art and technique of using words effectively and with grace in imparting ones ideas.

Gove (1981) -> Communication

The act or action of imparting or transmitting facts or information.

Working definition of verbal communication:

is the act of speaking words both for their effect and meaning when transmitting information and or ideas to another individual

MODEL OF VERBAL COMMUNICATION

• On going• Never static• Never ending task

Based line model (Casmir, 1974)

Sender messages receiver

feedback

FACTORS AFFECTING COMMUNICATION

1. Personal style

2. Inherent qualities

3. Communication basic

- Denotative -> true meaning

- Connotative -> have another meaning

POWER OF COMMUNICATION

• Communication is very powerful

• Worlds create one’s world

• Communication will color an individual’s perception and reality

• A well-timed word or phrase can override sensory perception

HOW DO WE COMMUNICATE

1. Pitch (tonal changes) and intonation2. Intelligence and prejudice3. Communication of values

- interest- dedication- skill- ability- Truth- Sensitivity- Honesty- sincerity

Types of communication

1. Family -> intimate communication

2. Others outside the family units

3. Group communication skills

ROLES IN VERBAL COMMUNICATION IN GROUP

• Information seekers

• Information gatherers

• Coordinators / leaders

• Follower

• Aggressors

• Recognition seekers

• Withdrawn

GROUP PROCESS

Communication has 2 distinct group process:

1. Learning group

2. Problem-solving group

The major distinction between the two is that with the problem-solving group, there is a distinct task to be accomplished, usually within a set time.

PRACTICAL APPLICATION OF VERBAL COMMUNICATION

SKILLS

INTERVIEWS VERSUS

SOCIAL INTERACTION

FEEDBACK(Components:

be specific, timeliness, I messages, openness)

HEALTH CARE COMMUNICATION

1. Medical jargon

2. Communication with patients

L = listen (to the patient’s concern)

E = explain (what is occur)

A = acknowledge ( fears)

R = recommend (further treatment)

N = negotiate (as needed)

3. Communication with other professionals

DEVELOPING VERBAL COMMUNICATION

Suggestions in verbal communications:1. Objective2. Instruction3. Situation Listening-> listening is different with hearing

Listening is the process of selecting, attending, understanding and remembering.Hearing is a physiological process

Effective listening as a skill is rarely used.Barriers to effective listening include:

1. Prematurely rejecting a topic

2. Information overload

3. Preoccupation with personal concerns

4. Attending to outside distractions

5. Judging the messages too quickly

6. Communication style of speaker