out-of-the-box experience (designing for first-time use) by amit patil, ibm

Out of the Box Experience (First time User Experience)

Amit Patil www.amitpatil.in

- Curiosity

- Curiosity

- Expectations

- Curiosity

- Expectations

- Surprise

Surprise can lead to…

OR

Below Expectations Above Expectations

- First Impressions are critical

How do you decide to buy it?

hmm…phone

has bad

messaging

It’s a good phone, but just

some issues with the

messages. Getting used to it

#1. Identify Basic Expectations of Users

#2. Don’t depend on the Manual

While designing an OOBE make sure you…

Bumpy Experience

What about

main course?

Sir,Your Bill For the

Soup

Collecting all information at a go

Continuous Experience

#3. Make the experience smooth & continuous.

While designing an OOBE make sure you…

Rude Errors

Confusing Errors

Smart Messages

YOU may continue using this free version Only if you took at most four flights in last 12 months and you don’t own an SUV

Respectfully Communicated

#4. Be friendly to the user…avoid rude messages.

While designing an OOBE make sure you…

Installation (Desktop) = Registration(Browser )

Communicating clearly

Clear Steps to quick usage.

Communicating Purpose

Quick Usage

Quick Usage

Quick Usage

Quick Usage

Communicating Features

Communicating Features

#4. Communicate the purpose & features clearly

#5. Integrate help as quick clues.

#6. Allow user for Quick usage of the product.

While designing an OOBE make sure you…

While designing an OOBE make sure you… While designing an OOBE make sure you…

# Identify Basic Expectations of Users

# Don’t depend on the user to read the Manual

# Make the experience smooth & continuous.

# Communicate the purpose & features clearly

# Integrate some help as quick clues.

# Allow users quick usage of the product.

Thank You

Amit Patil

www.amitpatil.in

amitrpatil@gmail.com

If time permits…

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