outsourcing professional body of knowledge …...kpo - knowledge process outsourcing onshore (home...
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Siemons Info
Outsourcing Professional Body of Knowledge (OPBOK)
Delivery plan
IT Domain
OutsourcingITO - Information Technology OutsourcingBPO - Business Process OutsourcingKPO - Knowledge Process Outsourcing
Onshore (home country)Near-shore (nearby country)O�shore (remote country)Best-shore
Outtasking
Tactical (single objective)Transitional (temporary)Transformational (reposition)
Bene�ts1. Costs (50%)2. Focus resources on core business3. Flexible cost structure
BOT -Built Operate Transfer
O�shoring
IdeaStage
AssessmentStage
ImplementationStage
TransitionStage
ManagementStage
Appropriate? Real? Deal (Contract)? Execute? Operate?
3-6 months 6-18 months
Gates
Decisionmaker
Decisioncriteria
Policy Policy &buss unit
Set Set Set
Businessunit
Processowner
5-7 years
OBP - Outsourcing Business Plan
Organizational Sourcing MaturityRegulatory/legal constraintsProcess stabilityDepency technology infrastructureKnowledge transferSocietal impact
Factors outsourcing
Cost/pricing structureRegulatory/tax implicationsLegal and arbitration adjudicationPolitical concernsData protection/securityIntellectual propertyComplexity governance
Factors o�shoring
ModelsSingle sourcingRural sourcing (near shore)Best-of breed (multi-sourcing)Consortium sourcingBundled sourcing
1. Segment the market place2. Project changes in each segment3. Assess size and growth4. Segment selection and how to dominate5. Sourcing6. Forecast business outcomes7. Invest in execution
Top Down Approach
1. If started from scratch, would the capability be build internally?2. Is the business so good, others would hire it?3. Will this activity bring the business’ future leaders?
Bottom Up Approach
Preparing to outcource StakeholderAnalysisOpposeAllowAssistPerformSponsor
IP OSISIPIP ISStrategic applications
Inno
vate
Des
ign
Build
Dep
loy
Run
Mai
ntai
n
IP OSISIPIP ISBusiness applications
IP OSIPIPSupport applications
O�ce automation
Infrastructure
In house/Outsourced Project /Service
OSOS
OS OSOS
OS OSOS
OP OPOP
OP OPOP
Outsourceability
RFI - Request for Information | RFQ- Request for Quotation | RFP - Request for Proposal
Selection Process
Research RFIRFQ RFP
EvaluateDue dilligenceScorecardSelect
ContractRollout
Ongoingsupport
Exhibit
Schedules
Masteragreement
Servicesagreement
Exhibit
Servicesagreement
Exhibit
Servicesagreement
Multi-processcontract
Outsourcing decisionOutsourceto focus
Keep in house
Outsourcefor costs
Partner(alliance)
Commodity Di�erentiator
Wea
kSt
rong
Perf
orm
ance
Di�erentiation
Change managementDecision making stageOutsourcing implement. stagePost implementation stage
1. Discovery2. Denial3. Passive resistance4. Active resistance5. Exploration6. Commitment7. Broadcast
7. Step Adoption Process
RisksStrategicOperationalResultTransactionalFinancial
Identi�cationQuanti�cationMitigation
Outsourcing messageNeed for changeCost of doing nothingChange techniquesRole of outsourcingBene�ts/implications organizationBene�ts/implications customersBene�ts/implications employeesTimelinesHow to measure success
Outsourcing teamsPolicy teamIdea teamAssessment teamImplem. & transition teamManagement teams
Business Domain Alignment Domain
IT Planning Architecture Sourcing
Finance Security Compliance
Requirement Project AcceptanceDesign
Build
Test
Service
Delivery
Project portfolio Procurement
Business case Contract
Service portfolio Cost
Service request Performance
Support Operation
Strategy & control
Innovation
Demand Supply
Run
Business plan
Process
Information
Functionality
Demand Supply Governance Framework (DSGF)
Projects
Changes
Std Svc.
GH-D GH-SGH-DS
In�uenceInvolvement
Contract structure
Master- Contract terms
Service agreement- Scope of services- Pricing- KPI
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