overview 24/7 customer & customer service by ludo raedts
Post on 04-Jul-2015
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DESCRIPTION
Presentation from Ludo Raedts about th 24/7 customer and customer service. This was presented at "de klantcontact dagen" (the customer contact days).
TRANSCRIPT
How to serve the 24/7 customer?
@ludoraedts
Snel
Mobiel
Deelt
Verwacht veel
(ver)oordeelt
Geen grenzen
Waardeert authenticiteit
Wil zich identificeren met een merk
Social Customer
Nu
Authenticiteit
Peer trust
Service is onderdeel van productbeleving
24/7 service
Verwacht veel
Focus op relatie
• The core
Luisteren
Promotor
Aanpassen
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