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1 PT PAM LYONNAISE JAYA

PALYJA The Water Operation for Western Jakarta

6 March 2013

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HISTORY AND BACKGROUND

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HISTORY

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Western part o f Jakarta s ince February 1 st 1998. 25 years concession contract.

Eastern part of Jakarta s ince February 1 st 1998. 25 years concession contract.

June 1997 : Cooperation Agreement between PAM Jaya (DKI Water Operator) and Suez Environnement (Western Jakarta) and with Thames Water (Eastern Jakarta) : boundary of Ciliwung River.

Form of Cooperation: Delegation of PAM Jaya water service to the private operators by way of concession. Utilities’ asset will be returned to PAM Jaya after the end of cooperation period.

UPP PUSAT

UPP BARAT

UPP SELATAN

CILIWUNG RIVER

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INSTITUTIONAL STAKEHOLDERS MAPPING

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51% Suez Environnement

49% Astratel Nusantara

PALYJA SHARE HOLDING

* Astratel is fully owned by PT Astra International Tbk.

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Water supply

- Production - Distribution - Customer services

(metering – billing – collection)

- Maintenance & Repair - Investment

PALYJA SCOPE

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“ Technical Targets and Service Standards “

Contract performances measured in terms of

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PALYJA SNAPSHOT AS OF 2012

≈ 4.5 million P opula tion

407,000 C onnections

≈ 5,300 km N etw ork

159,8M m3 Vo lum e B illed 2012

≈ 1,400 E m ployees

≈ 1,171 BIDR R evenue 2012

≈ 1,7 BIDR* Investm ent * 1998-2012

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HEALTH AND SAFETY

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HEALTH AND SAFETY

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**frequency ra te : N um ber o f acc iden t pe r to ta l o f hours w orked by a ll em p loyees. ***severity ra te : N um ber o f days aw ay from w ork due to w ork p lace in ju ry o r illness per to ta l num ber o f hours w orked by a ll em p loyees.

2010 2011 2012

Frequency rate 2,7 0,403 0,79 (target 2.1)

Severity Rate 0,01 0,008

0,0012 (target 0.08)

Fatal Accident 0 0 0

M edica l check up fo r a ll PA LY JA em p loyees Veh ic le R a te A cc iden t

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Water Operating System

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JAKARTA MAIN WATER RESOURCES

61%

33%

1%

4%

1%

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PALYJA WATER TREATMENT PLANTS AND DISTRIBUTION CENTERS

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WTP Cilandak

400 l/s

WTP Pejompongan 1&2 Max 2000 + 3600 l/s

DCR 5 1,100 l/s

DCR 4 2,200 l/s

Raw Water PJT-II

Max 6200 l/s

Current water delivery to the system

8.1 m3/sec

BTW Cikokol

Max 100 l/s

BTW Cisadane

Max 2900 l/s

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WATER TREATMENT PLANTS AND MAJOR RESERVOIRS

Pejompongan 1 / D egrem ont 1953 C apac ity : 2,000 l/s C larifie rs → 6 Accelerators F ilte r → 48 Rapid Sand Filter

Pejompongan 2 / D egrem ont 1964 C apac ity : 3,600 l/s C larifie rs → 4 Pulsators F ilte r → 34 Aquazur Type T Filter

WTP Capacity

P ejom pongan 1 2 ,000 l/s

P e jom pongan 2 3 ,600 l/s

C ilandak

Tam an K ota

400 l/s

150 l/s

Major Reservoir Volume

D C R 4 22,500 m 3

D C R 5 22,500 m 3

Cilandak / 1977 & 1999 (D egrem ont) C apac ity : 2 x 200 l/s Taman Kota / 2012 C apac ity : 150 l/s w ith b io log ica l filtra tion

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- TOTAL Network length: 5,300 km - Network Extension 1,320 km - PALYJA rehabilitation 1,008 km of pipe. Materials:

CI: C ast Iron

DCI: D uctile C ast Iron GIP: G a lvan ized Iron

HDPE: H igh D ensity Po lye thy lene PVC: Po lyv iny l C h lo ride

STL: S tee l Others: Asbestos-C em ent and unknow n

Distribution Network

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PALYJA NETWORK

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Network maintenance

M ore than 63,000 Visible and invisible leaks repaired

HELIUM DETECTION: 4,665 km of network inspected to find leakages

2,999 invisible leakages detected

2012 Figures

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Key Performance Indicators

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KEY PERFORMANCE INDICATORS

+6.5 m illions m 3

Volume Sold

37,9%

Non Revenue Water

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KPI improvements - 1998 to 2011

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Improvement of Supply Conditions

Continuous Supply Intermittent Supply No Water

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In 15 years, a round 2300 km o f p ipe have been la id fo r rehab ilita ting or extend ing the netw ork

2012 1998

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TARIFFS

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TARIFF STRUCTURE SINCE JANUARY 2007

N ote : The above tariff g rid is based on vo lum etric ca lcu la tion on ly and does not inc lude fixed cos ts

C ategories D escrip tion

G overnor ’s decree. N o. 17/2006

D ated: 15 January 2007

0-10 m 3 11-20 m 3 >20 m 3

K I S ocia l C ustom ers 1 ,050 1 ,050 1 ,050

K II Low Incom e D om estic 1 ,050 1 ,050 1 ,575

K III A M idd le C lass 3 ,550 4 ,700 5 ,500

K III B U pper C lass & S m all B usiness 4 ,900 6 ,000 7 ,450

K IV A U pper C lass & S m all B usiness 6 ,825 8 ,150 9 ,800

K IV B N on D om estic 12,550 12,550 12,550

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TARIFF STRUCTURE

SOCIAL (KI) LOW-INCOME (KII) MIDDLE CLASS (KIIIA)

UPPER CLASS & SMALL BUSINESS (KIIIB)

UPPER CLASS & SMALL BUSINESS (KIVA)

NON DOMESTIC (KIVB)

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C ustom er ca tegory is de fined based on hous ing surface : K II : ≤ 28.8 m 2

K IIIA : 28 .8 to ≤ 70 m 2

K IIIB : 71 to ≤ 120 m 2

K IVA : > 120 m 2

K IV B : de fined based on the usage o f the bu ild ing or the business activ ity p resent in the bu ild ing .

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CROSS SUBSIDIZED STRUCTURE Customers, Volume sold and Revenue per Tariff group

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CROSS SUBSIDIZED STRUCTURE Water Tariff per Tariff group (volumetric)

W ater C harge (Indexed)

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A round 83% of cus tom ers , consum ing ≈ 50% of the w ater is pay ing less than the cos t o f the serv ice

Indexed Water Charge 8,102 IDR/m3

Frozen Water Charge 7,248 IDR/m3

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Evolution of Customer database 1998 / 2012

1998 : 201,668

2012: 407,470

D om estic and in particu lar low incom e popu la tion (K 2

+K 3A ) benefited the m ost o f C overage ex tens ion and

increase in connections

+ 78%

+ 842%

+ 43%

+ 52%

+ 92%

+ 72%

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ISO Certifications

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ISO 17025: 2000 certification on Labora tory M anagem ent S ys tem Applica tion aw arded in 2005 fo r Central Laboratory and its supporting process. ISO 9001: 2008 certifica tion on Q uality M anagem ent S ys tem A pplica tion aw arded in :

UPP and support process (awarded in 2009) Water Treatment Plant and its supporting

process. (awarded in 2010) Water Distribution Process and its supporting

process, (awarded in 2011) Customer complaints handling (awarded in

2012)

OHSAS Certificate: aw arded in 2010 fo r Occupational Health and Safety.

Certifications ISO 17025 / ISO 9001 / OHSAS

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NEW ISO 9001-2008 CERTIFICATION

C ertifica tion fo r C om pla in ts H and ling by C ustom er C are D epartm ent, A ugust, 6 2012

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CORPORATE SOCIAL RESPONSIBILITY

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PALYJA CORPORATE SOCIAL RESPONSIBILITIES VISION

WATER FOR ALL - G LO BAL PART N ER SH IP O N O U T PU T BASED A ID (G PO BA) - M AST ER M ET ER - W AT ER K IO SK

HEALTH & EDUCATION - M A S S M E D IC A TIO N - B LO O D D O N A TIO N , - S C H O LA R S H IP - S TU D E N T V IS IT TO P A LY JA FA C IL IT IE S - W R IT IN G C O N TE S T FO R S C H O O L S TU D E N T - W A TE R E D U C A TIO N E X H IB IT IO N

ENVIRONMENT - PALYJA G R EEN C O M M U N IT Y - D R ED G IN G - C AR EM ISS IO N T EST, - SAVE G R O U N D W AT ER C AM PAIG N - O N E EM PLO YEE = O N E T R EE

HUMANITARIAN RELIEF D O N AT IO N S AN D SU PPO RT AC T IO N S F O R D ISAST ER V IC T IM S, M ISS IO N R ELIEF : AC EH , YO G YAKARTA, TAS IKM ALAYA & PAD AN G

31 PT PAM LYONNAISE JAYA

THANK YOU

Melayani Dengan Hati