patient portal friday, september 16, 2011 larry bradley director, patient financial services

Patient Portal

Friday, September 16, 2011

Larry BradleyDirector, Patient Financial

Services

Online Business Office

• Online bill payment 24 X 7 via secure e-check or credit card

• Up-to-date patient/guarantor financial information

• Current status of insurance claims• E-mail communications with the Business Office.• Source of trusted information on policies and

procedures.

Benefits of a virtual hospital business office - Patient

• Gives patients round-the-clock access to their accounts Conveniently make payments anytime. Access to FAQ’s and helpful links. Access to Charitable Care Application. • Sharply reduces the volume of telephone calls• Ability to pay multiple accounts with one transaction• Boosts collections from self-pay patients • Increase patient satisfaction• On-line access meets an expectation in the consumer

driven Healthcare environment.

Benefits of a virtual hospital business office - Hospital

• Reallocation of Business Office resources

Reallocation of Customer Service and

Cashiering function.• Electronic (E-Job) tracking and viewing of

patient statements. • Electronic patient payments have reduced risk

with handling patient financial information. • Increase patient satisfaction

Future program improvements

• Electronic notification of payments due and change in account status.

• Appointment request portal.• On-line patient pre-registration utilizing the

patient portal.• Upfront cash collections via patient portal.• Price Estimator.• Return mail service.

ENROLLMENT SCREEN

PROFILE INFO SCREEN

RESOURCES TAB

IMPORTANT PHONE NUMBERS TAB

BILLING TERM GLOSSARY TAB

HELP TAB – MOST FREQUENTLY ASKED QUESTIONS

BILLING POLICIES TAB

BILLING POLICIES PAYMENT OPTIONS

BILLING POLICIES SELF PAY OPTIONS

BILLING POLICIES INSURANCE COMPANY LINKS

BILLING POLICIES FREE CARE PROGRAM

BILLING POLICIES FREE CARE APPLICATION page 1

BILLING POLICIES FREE CARE APPLICATION page 2

BILLING POLICIES FREE CARE APPLICATION page 3

CONTACT US TAB

eJOB TRACKING MANAGEMENT TOOL Search Window

eJOB TRACKING MANAGEMENT TOOL Report Window