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Perform Quality Assurance
Presented by
Dipo Tepede, PMP, SSBB, MBA
This presentation is copyright © 2009 by POeT Solvers Limited. All rights reserved.
This presentation is protected by the Nigerian Copyright law and may not be reproduced,
distributed, transmitted, displayed, published or broadcast without the prior written permission
of POeT Solvers Limited. You may not alter or remove any trademark, copyright or other
notices. PMP®, CAPM®, PMI®, PMBOK® Guide are
registered marks of Project Management Institute, Inc.
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• Be able to define: – Kaizen
– Kaiban
– Just in Time
• Be able to explain who is responsible for quality and why
• Be able to explain the difference between quality audits and quality reviews
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At the end of this training, our goal is for you to:
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Project Quality Management
Quality policies, objectives &
responsibilities
Project satisfies needs
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Quality Processes Process Group
Plan Quality
Perform Quality Assurance
Perform Quality Control M & C
EXEC
PLAN
• Plan Quality – Identify quality standards and how the
project will implement them • Perform Quality Assurance – Audit quality requirements and ensure
appropriate metrics are used • Perform Quality Control – Monitor quality by measuring
performance and recommend changes Powered by POeT Solvers Limited
Quality Processes
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Main Concept
Ensure
Scheduling Tool
• Project meets quality standards set in Quality Management Plan
• Steps identified in the process improvement plan Implement
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Kaizen
“Continuous Improvement”
Daily activity
Eliminates waste
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Kanban
Means through which JIT is achieved
Supports running the production system
Signaling system
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Just in Time Designed to ensure materials arrive at a facility just when they are needed
The customer must specify what will be needed, when and in what amounts
The supplier must ensure the right supplies arrive at the agreed-upon time and location
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Perform Quality Assurance
Who would you say is responsible
for quality?
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Who’s Responsible?
Senior Management
Project Team
Project Manager
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Quality Assurance Inputs
Required Inputs
Work Performance Information
PM Plan
Quality Control Measurements
Quality Metrics
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Quality Assurance T&T Plan Quality and Perform Quality Control Tools and Techniques
Quality Audits
Process Controls
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Quality Audits
Performed at defined intervals
Determines if the quality system complies with the regulations and standards
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Eliminate Inefficiencies
Increase Efficiency
Save Money
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Who carries out Quality Audits?
Internal QA Dept.
External Resources
Audit Dept.
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Quality Audits Vs. Reviews
A Quality Review revisits the Quality Planning process and reviews if everything originally planned is still needed in this form or requires updating.
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Process Analysis
Takes the process improvement plan
Improves performance
Follows the outlined plan
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Business Process Reengineering
Process Management
Performance Improvement
Capability Maturity Model
Business Process Improvement
Approaches
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Quality Assurance Outputs
Organizational Process Asset Updates
Change Requests
Project Management Plan Updates
Project Document Updates
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Change Requests
Change Request
Scheduling Tool
• To increase effectiveness of project related processes
• To increase the effectiveness of overall organization
Recommended Corrective
Action
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Documenting Stuff (Updates)
Org. Proc. Assets
PM Plan
Project Docs
• Quality Audit & Process Analysis Results
• Correcting Project Inefficiencies
• Updated in all 3 QA Processes
• Which of the following are T&T of the Perform Quality Assurance process?
– Analyze the tools that are presented as answers.
– Determine if they are in fact quality related tools
– Eliminate all non quality tools and what’s left is the correct answer
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Sample Questions
• You are the PM of the Gold project in your company. The objective is to implement an upgrade to a consumer product. There have been quite a few change requests that were approved. Which T&T do you employ to confirm that these have in fact been implemented properly?
– Answer: Quality Audits
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Sample Questions
• Your internal QA department has informed you that they will begin an unscheduled audit on your project tomorrow. What should you do? – Escalate this information to the management
and ask that audit be properly scheduled
– Inform your team to review and update all quality aspects by tomorrow – Work with the QA team to perform this
unscheduled audit Powered by POeT Solvers Limited
Sample Questions
• What is a Quality Analysis? • It is a Structured review of Quality Management
activities to identify the lessons learned that can improve the performance of this project and of other projects
• What is Process Analysis?
• The Process Analysis follows the steps outlined in the process improvement plan to identify needed improvements from an organizational and technical standpoint.
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Sample Questions
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