performance feedback
Post on 31-Dec-2015
17 Views
Preview:
DESCRIPTION
TRANSCRIPT
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
1
Performance FeedBack
Plan Follow-Up
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
2
Three Tools
• Outstanding
• Above average
• Average
• Below average
• Problem performers
• Recalcitrant employees
Performance Coaching
Performance Accountability
Performance Compliance
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
3
1. Praise Performance
2. Ask Questions to Understand the Situation
3. Review the Standard
4. Ask for a Solution
5. Get Commitment
Performance Coaching Process
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
4
Set the Stage
Facts and Reasons
Get Specifics and Summarize
Performance Accountability
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
5
Performance Compliance
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
6
A “Truth” about Human Behavior
The behavior you measure is the behavior you get
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
7
Opportunity to Perform
Define the Accomplishment
Road Blocks
Performer FeedBack
Undesired Accomplishment
Desired Accomplishment
Performer
Performance Sustaining
Consequences(+)
Performance Defeating
Consequences(-)
Performance Sustaining
Consequences(+)
Performance Defeating
Consequences(-)
Supports Organizational
Goals
Defeats Organizational
Goals
Supports Organizational
Goals
Defeats Organizational
Goals
Performance System Analysis – Basic Components
Accurate Measurement
System A Superior Measurement System
is part of the Opportunity to Perform and is also part of the
FeedBack System
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
8
Establishing a Measurement System • Define the outputs
• Determine the area of measurement
• Identify the specific thing or things which will be measured
• Identify specific standard
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
9
A Truth About Human Performance
If a person is doing the job right and does not know they are doing the job right they may change their behavior and do the job wrong!
Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.
10
For more information, or to schedule a workshop, contact:
Toll Free: (800) 211-0871
www.FirstStepsTraining.com
Performance FeedBack
top related