performance management: show-me state style! march 2010 mara campbell missouri department of...

Performance Management: Show-Me State Style!

March 2010

Mara CampbellMissouri Department of Transportation

MoDOT’s AlignmentMissionValues

Tangible Results

StrategiesPerformance

Meaningful Measures

• Organized around 18 Tangible Results

• Around 100 individual measures

• Senior and mid-level managers involved

Accountability• Quarterly review

meetings • Presentations

regarding performance

• Discuss actions … NOT PLANS!

Tracker Supplements

• Supplement breaks down measures for internal use

• Available at Tracker Resource page

Division Trackers

• Data for daily business operations

• Measures roll up to Tracker

• More detailed measures and performance trends

District Trackers

• Monthly, quarterly and annual measures

• On-line data collection for several measures

• Regular performance review meetings

District Trackers

Performance measurement isn’t

extra work …• Forecast future

performance• Day-to-day

business decisions

• Motivate staff to new performance levels

it is our work!

Past Performance

Best in MoDOT

Best among DOTs

Best in any Industry

Keys to Success…

• Executive Support/Accountability

• Linked to customer expectations

• Cascade of measures

• Don’t wait for perfect measures

Show-Me Performance Management on the National Level

Comparative Performance Measure Efforts Highway Construction Project Time

and Cost - COMPLETEDPavement Smoothness -

COMPLETEDHighway Fatalities and Serious

Injuries - COMPLETED• Bridge Condition - Drafted, Final

Report in May• Incident Management - Draft Report

in May

Project Time and Cost• “Comparing State DOT’s

Construction Project Cost & Schedule Performance: 28 Best Practices from Nine States” April 2007

• 20+ states participated• First Effort• Good practices are the goal

Pavement Smoothness• 32 states participated;

report published in 2008

• Best practices identified for contractors and agencies

• To enhance future IRI measurements: recommendations made on equipment ,software, and data

Highway Fatalities and Serious Injuries - Safety• Report published in

2009• States poised to go

with three-year moving average number of annual fatalities

• Serious injuries needs a great deal of effort to have a comparable definition

Bridge Condition• Started Sept. 2009;

final report due in May 2010

• 34 states in initial surveys

• Initial promising measures based on :– Sufficiency rating– Structural deficiency– Deck rating– Posted bridges

Incident Management• Started Dec.

2009; final report due in Sept. 2010

• 30 states invited to participate

• 18 states accepted so far (62 TM Centers)

• Comparing two clearance times

Common Concerns and Issues• Comparable definitions and data

collection• Cost of data

collection/analysis/usage• Useful practices and sharing of

knowledge and self - improvement is the goal not punishment

• Top leadership commitment• Need to construct measures in a

local way, build support, have guidelines or standards for comparability, get buy-in from all states

Next Steps• Measure by measure - Support and

guidelines/specs underway by NCHRP Technical Panel 20-24(37)

• Institutionalize process for comparisons -sharing results learning form each other

• Look at - lessons from abroad: AUSTROADS and the European Community

• Get ahead of the curve to help influence the authorizing environment

Questions? Thank You!

For more information, contact:

Mara CampbellMissouri Department of Transportation

(573) 526-2908

mara.campbell@modot.mo.gov